1 Message
Where to I email complaints to? I am angry enough to write a real letter since you can no longer speak with a real person.
If Xfinity were not the only company in my small midwestern city I would dump them immediately.
I needed to speak to someone about my service and billing. I called the published number. The AI kept circling bak to get me to use their "Chat Assistant" which could not answer my question or connect me to someone who could.
After 90 minutes I got an "Xfinity Advisor" on chat, named Jerby. After asking my question, which he did not answer, he told me I could get a new plan. I replied that that was not what I contacting them about. He then gave me the same number that I had called in the first place and disconnected the chat. Yes, your "Xfinity Advisor" hung up the chat. It is now more than 2 hours wasted trying to get an answer and explanation. (I saved this chat and printed it. He hung up the chat.)
I then called the number *again* and asked for a call back. 4 hours later, I still had not received a call back. I called again and fought the <Edited: Inflammatory> AI to get connnected to a real person. It took over an hour to get them to even understand my problem. They kept repeating the same script back to me. It was an absurdist nightmare.
I left another low review of your support.
Someone tried to call me this morning and left an unintelligible voicemail. I returned the call. It's the same <Edited: Inflammatory> AI voice chat that can't understand anything. When I got to a live person, they could find no record of me being called this morning. They did not who who I should talk to.
<Edited: Inflammatory> No, I will never recommend you to anyone. As soon as I can find any other internet provider in my area I will be cancelling all of my business with you after being a loyal customer for over 20 years.
user_7d24lp
2 Messages
1 year ago
To [Edit: PII] and it’s corporation with terrible customer service. I had a very negative experience with your customer service. Can you please train your employees better. I trade in an iPhone for a new one and I had the biggest headache dealing with your processes, extremely poor customer service Information, and staying on hold for a long time. It seems that your company is understaffed, your employees don't offer the correct information and you don't care about your clients at all. I need a manager to contact me ASAP. I don t have internet and either a phone line today due to your extremely poor service. Please contact me back asap or I will have to change phone companies because of this terrible experience with Xfinity. Why can you not take care of your clients?
best, [Edit: PII]
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user_8ec340
Visitor
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1 Message
1 year ago
There has been several phone troubleshooting calls into Xfinity, and 3 techs to my home to try and solve why my internet speeds run from 1.anything to 40 mb . YOUR site says I'm getting 117% of my plan. If true, why are my speeds so inadequate? I am at wits end and if this isn't solvable, it leaves me with no choice but to find another company.
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user_c6op0j
7 Messages
1 year ago
I ended up filing an FCC co plaint and that took care of it for me. Xfinity reached out to me and took care of everything.
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user_cee7qm
3 Messages
1 year ago
I had a very similar problem this morning that made me almost crazy. After wasting two hours, including one hour strictly using cell phone text messages, my frustration peaked and I turned the air blue. Then I called 800 COM-CAST. Who knew I could have avoided all the runaround with just a phone call? Spoke with "Purity" who fixed my account problem within three minutes.
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user_jckaot
2 Messages
1 year ago
So now it is June of 2024 and the Xfinity line is just as stupid and I am beyond furious!!!! And they do not care if you are a loyal customer as I am. I have been with them for 30 years! Since they were TIME Warner and they really are NOT loyal to me!!! I can never reach anyone to talk to when I have a problem and I was researching Google trying to find another number to talk to them and I ended up talking to someone pretending to be Xfinity and I got scammed. Xfinity is the biggest waste and I hate them. Surely other providers aren't as bad as this. Xfinity must think they are just too big to be concerned about us. As big as they are and as long as they have been around, this problem should have been fixed. No excuse but they don't care. I also want to write a letter but don't know who to send it to.
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user_2mr7as
2 Messages
1 year ago
Poor service - facing internet drop from almost week
from almost one week I am struggling to get the issue resolved. Have to connect with live agents on daily basis and some times hourly basis and request them to send advance signal for temporary fix.
I am truly disappointed with the service providing
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user_ykt5mt
1 Message
1 year ago
This may be the worst business I've ever dealt with. They can't do their job and they overcharge for it. My internet and TV have been dropping out periodically for the past 5 days, and it is impossible to speak to a human being about this. They're also refusing to give me credit for all the lost time.The level of incompetence is staggering. If they really want us to drop cable and go strictly to streaming platforms, they are sure doing a good job pushing us in that direction
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user_lgl8fx
2 Messages
1 year ago
How do we file formal complaint against xfinity mobile? I would think a class action lawsuit is in order! I have paid off a "piece of junk" phone that they stuck me with, lied to me so many times, and they will not unlock the phone, after it was paid off weeks ago. This should be illegal.
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user_056e2f
1 Message
1 year ago
My back acct was charged and I closed my account couple of month ago and today and I don’t have any account open if our credit or debit card was charged we should know what phone number it was charged to like that if it was a family member or someone in the company and if there was fraudulent charge to by someone we should know like that we can report to the authorities
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user_pff3k8
3 Messages
1 year ago
After service problems related to faulty equipment wasted at least 10-15 hours in the past several months. Each time the problem was the same. Some of the time I had to get new boxes and some of the time I had to spend long periods of time to spend hours on the phone to get them to fix error codes and reset everything. Since this has been going on so long I can really see just how much this company really does not care. I have been a customer for the past 21 years and it means nothing to them. The joke is the company has made it impossible to call, or get in touch with anyone who can resolve any issues. The corperate office are the ones who are responsible for making impossible to reach them. I would love a real response to this. I think everyone deserves to know why you people are hiding from you jobs.
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user_0yyj2s
1 Message
1 year ago
I wish there was another company I could use for my internet services, however unfortunately xfinity has managed to monopolize the market. I had a scheduled payment arrangment for July 5th and adjusted the AMOUNT to higher than the amount owed. However, to day my service was interrupted because I changed the AMOUNT NOT THE DATE to a greater amount than what is due. Every representative I speak says they can not override the system and that my payment arrangement was defaulted on. HOW!? While the actual humans unsderstand it was not defaulted, the sham of a company they work for has made it nearly impossible to rectify the issue.
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user_190553
Visitor
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1 Message
1 year ago
I am sooooooo done with this rip off cable company!!!! 5 hrs on phone tonight just to get my remote reprogrammed!!!! Hung up on twice… I am at a loss . No resolution now I have to call back this [Edited: "Language"] cable company again tomorrow!!!!!!!! So done! I cannot be the only person dealing with their [Edited: "Language"] service
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