Hello @user_pef6jr and user_sd1zvg thank you both so much for bringing this to our attention! Please use the information below for our Comcast Customer Security Assurance Team to report this quickly and efficiently. 

Report a spam email sent to your Comcast.net email account

Webmail Users

Select the message you wish to report as spam.
Click the "Spam" button in the right-hand corner of the webmail console.

Email Client Users (Windows Mail, Outlook, Thunderbird, etc.)

- Select the message you wish to report as spam.
- Forward the spam message as an attachment to missed-spam@comcast.net.

Report phishing email sent to or from a Comcast.net email account

Once you have copied the full message headers from the spam message, paste the header and the message into an email and send it to abuse@comcast.net with the subject line "Phishing email."

(When reporting phishing emails, it is critical that you send us the email headers. Please do not forward the phishing email. Forwarding the email will remove the original headers.)

Our CSA Team can be reached during the hours below

Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329

I got the same message as well. I pay from my bank to Xfinity, so it was completely suspicious. I went to my bank and saw the payment made and I went to my Xfinity account and saw the payment. A total scam. Don't click on anything!!

Hi there @user_m7dex0. I am sorry to hear that your got a scam email. It is common to see scam emails now this time of age. Here is a link that will help you identify the type of scams https://www.xfinity.com/support/articles/protect-yourself-phone-scams. Also you can also go to our Internet security alerts site for news, updates, Comcast security alerts and top phishing scams.

I got one from [Edited: "Phishing Email"]

user_gkjik4 thank you for bringing this to our attention. We definitely recommend sharing this information with our Customer Security Assurance team to help prevent other customers coming across the same issue.

Hello @user_bzka5d we're more than happy to talk with you anytime you have concerns such as this. The information provided above also provides a way to report this quickly. 

I also recieved this and checked my acct, no one has any additional issues correct, my payment info is direct pay and now in scared to open my bank info to make sure my accts are OK. I don't mean to sound paranoid I have ms and sometime my brain is interesting.

Hi there, user_02ah7d. I understand feeling uneasy when you see a scam email. They can look close to the real thing! Our Customer Security Assurance department does a great job of helping to keep everyone secure. They put known scams information on the Alerts page. Did you click on the email or provide any information through that email? You can also reset your Xfinity password if you are worried someone has access that shouldn't. 

@user_bzka5d​ 

Same thing happening to me, i.e. "your Xfinity payment is declined" email.

May of 2024 I did a chat with Karen of Xfinity online and Karen said "I would request you to kindly ignore those email (sp)". and "I will stop those emails from my side so you don't need to worry about this".   

Strange; "Karen" made it sound like these "alerts" were from Xfinity.

Don't know if "Karen" is an actual person or AI. 

Anyway, still receiving these annoying emails threatening to terminate our Xfinity service. 

@XfinityPaula​ USPS does not have a magic source to get your email address. We deliver to your street address which avails no connection to email addresses.

Hey there user_p8ihrn please let us know if you are having any issues and our team is here to help.

I clicked the link and attempted to login. It took me to a deloitte page. I didn't put in any bank info. Is there anything I need to do? 

@user_td9v6s​ 

Use this link to report phishing.  You'll need to scroll down and click on the correct tab.

It is a good one. I'm glad I was suspicious.

Thank you for reaching out to us @user_qbtyzc! We take security issues very seriously. To report suspicious emails, please use our Report Abuse website.

The steps to report the email are under the “Report Spam and Phishing emails” tab.

Attention robot/automated response:  this is a widespread issue and needs to be addressed in an email to all customers through an email acknowledgement. Please contact your supervisor for further instruction.

AKA "representative!"

You took the right steps to not click on the link and instead check your account on your own. We are real people that answer concerns here on the Xfinity Forums, user_7zq7hy. Our awesome Customer Security Assurance team takes care of phishing attempts for our company. They take the reports on any phishing emails, work to get those to stop, and put the issue on the Alerts page so others can be aware as well. 

@user_td9v6s​ mine were odd because I use Yahoo mail and they've started putting little icons next to the sender like initials and the initials had nothing to do with Xfinity. So when I hit reply they actually had an email address for another company I had within my email correspondence for a company I downloaded holiday pictures I had taken of my daughter.

Weird coincidence? I hope so

Hello, user_2iurub! Did you get this same phishing email? If you did, have you reported it to our Customer Security Assurance team

@XfinityRay​ I received a similar email today, May 16, 2024.

Hi @user_8sa6qm We take security issues very seriously. To report suspicious emails, please use our Report Abuse website.

The steps to report the email are under the “Report Spam and Phishing emails” tab.

@user_i5a2fx​ 

I got the same email today and payment was taken last week. Now I'm just messing with this scammers.

And now they know there is a live email and that email can be "sold".  Your best bet is to report them and ignore them.  Report/Ignore.

All you have to do is hover your mouse pointer over the sender's email address  for any sketchy email and you will

quickly see it is not authentic.

Hello user_oly5eo, we appreciate you bringing this to our attention here on our Xfinity Community Forums.  Our awesome Customer Security Assurance team takes care of phishing attempts for our company. They take the reports on any phishing emails, work to get those to stop, and put the issue on the Alerts page, so others can be aware as well. 

@user_oly5eo​ I got this exact same email yesterday, so someone is still at it.  Although, I don't think mine has my username or anything in it.  Scary stuff.  I am always cautious and didn't fall for it, but this one was very realistic.  All the links had the xfinity.com domain in them.

@user_oly5eo​ 

I was stupid and fell for it! I didn’t go as far to enter my cc number but I did foolishly give my personal info to verify my account … ugghhh 

@user_q4pwbx​ 

If you received this notice in an email client like Outlook or Thunderbird, you can always verify it's legitimacy by going to the email website https://connect.xfinity.com/appsuite and looking for the official xfinity logo next to the email.  If it's not there, then it's not from Comcast/Xfinity.

I have to assume it's a scam. The sender's address is: [Edited: "Personal Information"]. That doesn't seem very official in my opinion.

Oh, that would be correct. We wouldn't send you any communications from an email like that. Feel free to report this to our Customer Security Assurance (CSA) team here: https://internetsecurity.xfinity.com/help/report-abuse?linkId=74620141, under "Report Spam and Phishing Emails". That team is an excellent resource for concerns such as these.

Received 2 emails with www.Att.com as the contact. Saying I need to update my payment method.