U

Visitor

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6 Messages

Thursday, July 7th, 2022 3:34 PM

Error number TVAPP-00166

Unable to activate Samsung model UN55NU6900. Error code I’m receiving is TVAPP-00166. Spent hours online with Xfinity Customer service without a resolution.

Official Employee

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555 Messages

7 months ago

Hello @user_ba035c! Thank you for reaching out on our community forum. I hate to hear you're experiencing this error and having trouble getting it resolved. We'll be happy to help. Could you please send our team a direct message with your full name and full address?

  • Click "Sign In" if necessary

 

 

  • Click the "New message" (pencil and paper) icon

 

  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

  • - An "Xfinity Support" graphic replaces the "To:" line

 

  • Type your message in the text area near the bottom of the window

 

  • Press Enter to send it

Visitor

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6 Messages

7 months ago

This issue has moved up to the technical team to figure out.

Visitor

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1 Message

6 months ago

I am having this same issue. Has it been resolved?

Visitor

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6 Messages

No, it hasn’t. I have placed several calls into Xfinity  and have had 5 ticket numbers issued with the their technical team to figure it out. The last time I called for a follow up I was told they closed the ticket. I have gotten no where.. I have given up after spending hours on the phone with them. I’m under contract with them until March 2023. I have tried to cancel my contract with Xfinity and they offered to send me a wireless cable box with a monthly rental charge for each TV. This is not what I signed up for.
All I can say is good luck and hope you can find a solution to your problem. Warning Xfinity is horrible on follow through.

Official Employee

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271 Messages

@user_72880a We are sorry to hear you are experiencing the same issues. I'd love to get an opportunity to review your account. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

  • Click the "Peer to peer chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

user_ba035c

 

Hello. I'd like to take a closer look as well and see what is going with the support tickets that have been opened and follow up. Could you please send me a PM following the instructions above? Thank you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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6 Messages

6 months ago

No, it hasn’t. I have placed several calls into Xfinity  and have had 5 ticket numbers issued with the their technical team to figure it out. The last time I called for a follow up I was told they closed the ticket. I have gotten no where.. I have given up after spending hours on the phone with them. I’m under contract with them until March 2023. I have tried to cancel my contract with Xfinity and they offered to send me a wireless cable box with a monthly rental charge for each TV. This is not what I signed up for.
All I can say is good luck and hope you can find a solution to your problem. Warning Xfinity is horrible on follow through.

Visitor

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1 Message

3 months ago

I am having the same issue with the error message. It keeps logging me off. I also have spend literally hours on the phone without any resolution. Multiple tickets with empty promises. It makes no sense.  This week alone I am having to log back into the stream maybe 12-15 times. So frustrating they have no idea why this is occurring.  

Visitor

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6 Messages

3 months ago

I never did find a resolution to my problem. I canceled my service just this month and switched to Direct TV streaming. My tv is up and running again.

Visitor

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1 Message

3 months ago

Anyone figure this out?? Same issue here

Visitor

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2 Messages

3 months ago

I have to activate my Samsung UN55NU8000 9 of 10 times to watch xfinity.  It works fine on all other streaming apps.   Activation is deleted after turning off the tv,  however there is a pattern when it is turned off which program I was watching that sometimes it is not deleted.  No one seems to know why and any fix. The tv works impeccably with xfinity the exception. Unusually I have two other same series ie 8000 samsung tv's but different sizes 65" and 43' that do the same only occasionally. 

Visitor

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2 Messages

3 months ago

I have to activate my Samsung UN55NU8000 9 of 10 times to watch xfinity.  It works fine on all other streaming apps.   Activation is deleted after turning off the tv,  however there is a pattern when it is turned off which program I was watching that sometimes it is not deleted.  No one seems to know why and any fix. The tv works impeccably with xfinity the exception. Unusually I have two other same series ie 8000 samsung tv's but different sizes 65" and 43' that do the same only occasionally. 

Official Employee

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655 Messages

Hello, and thank you for bringing this up. I know how important it is to be able to watch on all your favorite devices. Do you see any error messages? Are you running the newest update? Do you see any options to "Stay signed in"?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

2 months ago

I have the same issue with my LG smart tv and Roku devices. I think this is xfinitys way of ensuring people purchase cable boxes. Customer support just walk through the script and say to uninstall the app ultimately. Very disappointed that this paid service hasn't worked for months. Works fine on tablet and phone but I want to watch my televisons

Official Employee

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870 Messages

Hi, @user_a671fd. Thank you for letting us know you are having a similar issue as well. However, in your case it's with your LG TV and Roku device. I do see we have a few reports of this on the thread, and we are truly working hard to get things cleared up. I have worked with some folks today that report things are up 100%, so it can vary. Are you getting the exact same error code? Have you tried any troubleshooting steps so far? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

After a 4 hour area power outage I received the error message TVapp- 00166 after several attempts to log into my account on my new Samsung TV

I finally rebooted my modem and my xfinity stream is working well. 

Official Employee

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694 Messages

@

I am so glad to hear things are back up to full strength! If you have any additional questions then feel free to let us know! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

@user_a671fd

I was able to resolve my error. I had multiple accounts (due to other Xfinity mess ups) and one of the deactivated accounts was set as primary. I went to my account online and switched my active account to primary and that fixed the error for me. Not sure how many other folks have multiple accounts but you can try that. After hours on the phone with multiple reps none of them tried that. I went snooping around on my own. Good luck.

Visitor

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1 Message

26 days ago

What is the actual solution to this error at this time? Why are users instructed to private message some rep to gain support with this error? There are no solutions or resolutions posted for the public, for us to try and correct the error on our own. Turning it off and back on again is not troubleshooting. In case someone thought it was. I see zero support about this error in any of your forums. This all seems very phishy. Xfinity should be better than this. 

I have tried every possible troubleshooting step to correct this error in house. What is the actual resolution to error TVAPP-00166 at this time? I have 21 Samsung TV's to complete this update on, so it better not be some crazy time consuming solution to get this stream app actually streaming. This error is not isolated to any 1 system for me either, it is seen on every single TV I try and install your application on..... It just does not work, plain and simple.

Correct this, or credit my account for services lost.

XfinityJay

Official Employee

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572 Messages

@Bierz

 

I'm sorry to hear that you're still experiencing issues. Let's meet in DM. We can help turn this around. 

 

To send a direct message [private message]:

  •    Click "Sign In" if necessary
  •    Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

6 days ago

I also have the same issue when I launch Xfinity stream App on my Smart Samsung TV. Called Xfinity support, as they suggested power off/on TV, but no luck. Any idea hoe to fix?

TVAPP-00166

XfinityAaron

Official Employee

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906 Messages

Hello @tapasb. It has been a couple of days. Are you still having issues, or were you able to get this resolved? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

4 Messages

@XfinityAaron​ 

I am having this very same issue "We’ve got a location issue. Unfortunately, we can’t play this video within this market. (Error TVAPP-00224)," and "Connect to in-home WiFi to watch," on all my devices in-home. At first I thought it was just my PC but it's my iPhone and iPad as well. I submitted a post just yesterday and updated it this morning but have heard nothing.

I've done a cold boot on my PC; unplugged, removed all cables and rebooted my router and modem; turned off my VPN; updated Chrome and still the error messages continue.

It appears there have been numerous post about this issue for years now, and xfinity has yet to create a solution customers can search for and follow. 

XfinityAaron, I will most definitely follow-up with you, should you reply to my message. I am desperate to get this resolved! Thank you, thank you, in advance! : )      user_3e183d

Official Employee

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498 Messages

@user_3e183d Hello and thank you for reaching out here over our Xfinity Community Forums. I am so sorry to hear about these location issues you are experiencing when trying to stream via the Xfinity Stream App, that would definitely be really frustrating. You have reached the right place, and I would be more than happy to assist you in getting this resolved once and for all. Anything we can do to a help a valued member of our Xfinity family! To get started, please send us a direct message with your first and last name and service address, and we would be more than happy to help in any way we can in getting these awful streaming issues resolved once and for all!

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See  https://comca.st/3KQF8q9 for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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