Visitor
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9 Messages
Comcast refuses to unblock our website or show us why
Comcast is blocking our website to anyone using them as their ISP. They display a message saying "Malware and Phishing. This site is blocked because it is a known security threat. Please contact your network administrator to gain access."
We have zero malware on our website. We have shown them scans from all the top security companies as well as Google. We have our site scanned daily to be free of any security threats. We have been communicating with them for months and they refuse to remove the block, but also refuse to show us where this supposed malware is or tell us why our website is a security threat. This is causing significant harm to our company and has no truth whatsoever. Has anyone else had this issue with them? We have reported them to the FCC, BBB, and are now having to pursue this matter legally.
EG
Expert
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107.5K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_avaffo
3 Messages
1 year ago
@user_8234234 I am in the same boat. First it was Malware & Phishing and now it's "Can't establish a secure connection" Only with people who use Comcast / Xfinity - which are about 75% in my area. Contacted them 10 times and nothing. We are ready to start a Class-Action Law Suit. I'm sure there are many others who have lost business because of this.
It's been a known problem for more than a year now, according to this post on: https://gotocollege.zohodesk.com/portal/en/kb/articles/known-issue-xfinity-blocking-websites
At the bottom, it says: "Xfinity is aware of this issue and has a help page dedicated to it as a result of the pervasive nature of the problem. Our contacts at Xfinity have requested that customers notify them of this issue via the following link so that this problem can be remediated: https://spa.xfinity.com"
Of course we both know that nothing happens when you report the problem to Xfinity. I would love to speak with you.
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idontevenworkhere
6 Messages
11 months ago
I found a solution to this after a jumble of confusion talking to the [Edited: Inflammatory]. I swear the last [Edited: Inflammatory], but thats beyond my business, nice to know [Edited: Inflammatory]...
Disable SecurityEdge™
Step-By-Step on How to Disable SecurityEdge
SecurityEdge™ FAQ
(edited)
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Again
Expert
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31K Messages
11 months ago
@idontevenworkhere @user_8234234 @user_avaffo
If you are business customers you need to be posting in our business forums; this is for residential customers. If you are using the residential service to conduct business you need to be using our Business service which can help you further with your issues.
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user_9lef7j
4 Messages
11 months ago
We are having the same issue for weeks now. No malware or hacking or anything to our websites, servers, computers, phones, or domain hosts. We have checked search console, website malware scanners (https://www.sitelock.com/free-website-scan/?domain=smtwheels.com), SSL checkers (https://www.sslshopper.com/ssl-checker.html#hostname=smtwheels.com) Submitted multiple requests for manual review and we never hear back. Can someone from xfinity/comcast please help?
Our domain is smtwheels.com. Our urls are https://www.smtwheels.com/ and https://shop.smtwheels.com/.
Also, this literally happened when Xfinity was hacked recently and they automatically enabled their Advanced Security on the potentially affected users. They were hacked, not us. Nothing wrong is found on any of our stuff.
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GooseVR1
1 Message
10 months ago
I am totally having the EXACT same issue. https://saucemasters.com. I am not getting anywhere with CSA Level 2.
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nrvcanblasters
1 Message
10 months ago
I am totally having the EXACT same issue. https://nrvcanblasters.com . I am not getting anywhere and this is causing my business a lot of lost $$
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