Good afternoon, @user_8234234! Thanks for reaching out about your website being blocked. The Xfinity website that you provided is the correct link to report that. That goes to our Customer Security Assurance department who handle this type of situation. Have you already filled out the form? If you have, when did you do that? 

@user_avaffo​ I spent many months going back and forth with Xfinity and filed a complaint with the FCC. Xfinity replied to the the FCC complaint by flat-out lying to them. Their support staff are all complete morons, they wasted my time for months. The ones on here just will send you in circles and eventually, you will be led back to posting a message in this forum again. If you finally speak to someone who is familiar with the issue, they say they are going to investigate and get back to you, which they often don't, or get back to you and say that Xfinity doesn't block websites, which they absolutely do. If they give you a direct line to contact them, when you call it's disconnected. They have absolutely ZERO reasons for blocking our website. They could not tell us one single issue with our website, and yet continued to display a lie on our website, that caused significant damage to our company. We had it scanned by all the top security companies and pay to have ongoing site scanning. We had to eventually abandon our website and move it to a new domain name. Clearly, their security software is garbage if our new website is not facing any blocks and all we did was change our domain name. We contacted all our customers who use Xfinity and got them to switch to another internet provider. [Edited: Solicitation]. They can't get away with this. 

Hi @user_8234234 and thank you so much for replying.  We were thinking about doing the domain name change and after exhausting every other possibility, it looks like that's what we will have to do.  I'm going to private message you.  Please look for a message from me.  Thank you very much.

@idontevenworkhere​ That is not a solution because you need to know all the people accessing your website and have them turn off their security. You can also change the DNS server on their computer, which works, but how do I know all the people who are visiting my website? 

@Again​ thank you but the problem is not that we are using Xfinity for our residential OR our business.  It is our CUSTOMERS who have Xfinity who are not able to access our websites because Xfinity is blocking THEM from reaching our websites - hence - WE ARE LOSING MONEY. 

AT&T had a block on my website early on when we first launched.  We contacted them and within 24 hours, they scanned the site, saw that it was not malicious and unblocked it.  Haven't had a problem since.  But Xfinity - we have emailed through this link>> https://spa.xfinity.com/advanced-security?faq=advanced-security   at least 20 times over the past month, we've called, only to wait 40 minutes on hold and get disconnected, and called again, and again, and all the while, organic traffic coming to our site from google - many Xfinity customers can not log on - making us look like scammers when it says Malicious/Phishing  or Unsecure Site message.   

How is AT&T able to unblock us in less than 24 hours and Xfinity can't figure it out - EVER.  But thank you for the business forum link.  I can't wait to see how many business owners are having the same issue over there so we can start a class action lawsuit.

Hey there, @user_9lef7j thanks for reaching out through Xfinity Forums regarding your website. We definitely want to ensure that your website is working properly with Xfinity. Have you already reported this issue on our website at, https://spa.xfinity.com/advanced-security?faq=advanced-security?

@XfinityJeniece​ Yes we have, 3 times over several weeks using that url you provided. The automated email says we will get a response in 3 days, but we never hear back. Checked email spam/junk folders. We get nothing.

Please help. I'm sure you have a way to unblock us fast.

Thanks in advance. This is killing our business.

@XfinityJeniece​ Just to clarify and speed things up. It is not our business having issues accessing the website. We turned off your advanced security and can see it fine now. It is the hundreds of customers and potential customers that cannot view our website. And this is killing our online sales.

@user_9lef7j Thank you so much for submitting that website information to our website. At this time, this would be the only way to have our Advance Security Team update the website settings to ensure the website is removed from being blocked. I definitely apologize for any delays, and we are working to get these reports resolved as quickly as possible. Here is a link with the steps to ensure you have submitted this report correctly, https://www.xfinity.com/support/articles/report-blocked-website. Let us know if you have any additional questions. 

Yes, we submitted it correctly. Are you able to check and see if we are in line and how far down we are?

Hey @GooseVR1,

Thanks for visiting our official Xfinity Community Forums support page. I am sorry to hear you are experiencing issues with people accessing your website. I apologize that we are unable to assist or provide additional information pertaining to the block, but recommend visiting our Service Policy Assurance page and submit a report. Someone should be able to get back to you within a week to provide any feedback.