Storm Ready Wifi unit causing connectivity problems

@user_d1098f Thank you for your feedback on the storm ready Wi-Fi. If you would like to troubleshoot please let us know and we are happy to help out. 

I still run my storm ready wifi for a couple days hoping to see firmware updates and then unplug it since the issue continues.  The last firmware of my device appears to be 20230912 and NOT resolved.

Hello, @user_6ko34i. We appreciate you taking the time to reach our team on Forums regarding the issues with Storm-Ready WiFi. Can you advise if you're using 1st or 2nd generation xFi Pods? If it's the 1st generation xFi Pods, they will need to be removed from your network since these devices are not compatible with Storm-Ready WiFi. 

To remove your 1st Generation xFi Pods:
1 .From the Xfinity app, go to the WiFi tab, and select View WiFi equipment.
2. Choose the 1st Gen Pod you want to remove.
3. Select Device Details, then select Remove Pod.
4. Repeat as needed.

No, we are only using the new xFi pods.  Received them from Xfinity two weeks ago.

Thank you for that information, @user_6ko34i. It looks like we might need to have a further look into this. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?

I have this same issue with the storm-ready wifi device, but do not have any additional pods causing complications. Any device connected to the storm ready device like Roku devices or printers are undiscoverable from devices on the main network. And I can't switch my devices and tell them which network to use either. Extremely frustrating! 

Hello @user_m8rx2q thank you so much for using our Forums to contact us. We are sorry to hear you are having issues with this as well, and we are happy to help. We are happy to work together and work on a solution if this is still ongoing. 

I also am having a similar issue with my storm ready wifi. 

My Chromecast will become unreachable by other devices and my PS5 will load some things but not others (games work online, but apps on the PS5 fail with network errors)

 when I unplug the storm ready WiFi and let the devices connect to the further away router, everything connects normally. 

@user_c482ac Thank you for your comment on what you are seeing with the storm ready device. Are you seeing in the Xfinity app that they are connected to storm ready and not able to connect to the gateway? I want to make sure I understand correctly.

Because the storm ready Wi-Fi device is working as an extender, I don’t think I can verify whether my downstairs devices are connected directly to the storm ready Wi-Fi connection or to my xfinity router upstairs. 

However the devices that are experiencing connection issues are closer to the storm ready access point, so I would wager that, by signal strength, they’re connected to the storm ready AP. 

this would explain why when I unplug the storm ready device, the connection strength drops for the devices downstairs. 

But, to answer your question, the storm ready device appears to be connected to the Xfinity router and is operating as an extender of that wireless network. However, for some reason, the devices that connect through the Storm ready extender end up having connection issues over certain ports and connection types

Gotcha! Thanks for clarifying. I'd like to take a look at your account to see what I can find. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

@XfinityJanelle​ that’s correct. I can see in the xfinity app that things are on the distinct different parts - gateway vs storm ready. When both are on gateway they can communicate and are discoverable. When they are on opposing ends they are not. This holds the same across multiple devices - printers, smart home devices, etc.

Judging by the comments following mine, it’s still an ongoing issue. 

Hello @user_coldsteak. To confirm, your Meta Quest 3 has issues on whether or not it finds the Storm Ready WiFi device to connect to the internet?

@XfinityWilliam​ No it does not, only when connected to the storm ready wifi. I already switched to a third party router. Seriously thinking about returning this useless hunk of tech trash

I did find that with the new release of the Xfinity app, if I go into the wifi devices section and hit the 'troubleshoot connectivity' button, some devices that weren't discoverable suddenly become discoverable... for some amount of time.

This wasn't working a month ago, but for some reason this has been working to get my Chromecast discoverable by other devices. I can't tell if this is because it tries to connect to a different AP that's closer... or if it forces a renew of the IP lease... or something else entirely (hurray for black boxes)

Hey @user_7n2a9z thanks for using our Forums to contact our Xfinity Support Team. We are here to help with any connection issues you might still be having, and we appreciate the opportunity to work together. Is this impacting the devices in your home? 

I'm having the same problems as others on this forum. The Storm-Ready WiFi is acting as a connection point and any device connected to it is not discoverable/communicative with the rest of my devices connected directly to the Gateway router. I can't even force all my devices to connect via the Gateway. I'm not sure why we can't control what gets connected to the Storm-Ready when the Gateway is active.

I am having the same problem here.  When I check the app it shows most devices hooked up through the gateway but a few connected to the storm ready.  It is not a problem with distance because they are all in the same room.  I am waiting to here a response to your post.

@user_v8bqkb sorry to hear that. If you're having issues please direct message me your full name and address to get started. 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window

• Press Enter to send your message

yeah, it's a cool concept, but just horribly executed on part of Xfinity

Were you able to get your money back on the Storm Ready WiFi device?

I just got mine back in November 2023 a little before Thanksgiving

@coldsteak, we would be happy to address the concerns you are experiencing with your equipment. Please send us a direct message to take an additional look at what exactly is going on together.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

Thank you for reaching out to us @user_onsicz! This is not the experience we want you to have! At this time, there are no known issues with the Storm Ready Device, have you noticed any improvements after installing the pods?

@user_ac31cc Thank you for the update and we appreciate your feedback. If there is anything you need from us going forward, please let us know.

Storm Ready does not work.  Unplug it and send it back to Xfinity.

I had the same issue, and somehow, it required me to reset the Storm-Ready unit to get it work nicely with the Gateway and provide the interconnectivity/discoverability between devices. I also unplugged the Wifi unit in addition to the battery. It worked for me. So there is clearly some kind of glitch, but I've been in the clear for a few days now.

@user_5ypvsh Devices should be connected to your residential gateway for regular use as the Storm Ready device will only be enabled and prompted to connect to the 4G LTE network when the power goes out. Because the Storm Ready device has WiFi 6e connectivity, you may want to disable that option on the devices that are trying to connect to that network band. While the bands share the same name, the connectivity standards and distances do change with each band. That's why it changes as you get closer to the gateway. If you have an XB8, it does have WiFi 6, but not WiFi 6e.

Hello @user_omz28b, thank you for taking the time to reach out on social media.  I understand your concern with the storm ready WiFi, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@XfinityXanadu​ in that case, is it possible for me to get the newest Gateway that supports WiFi 6e so that I can use the Storm Ready wifi unit? I paid hundred of dollars for it and would like it to work seamlessly. Thank you!

Send it back.  It does not work.