video delay

Thanks for the update! We definitely don't want to see anything like this with television. Have you already attempted any troubleshooting? If not, would you be willing to perform a restart of the equipment (unplug and plugging back in the power cable after 15 seconds), and check the cables at the wall and the equipment to ensure they're securely seated?

I have restarted multiple times since this started occurring.  Seems like a new bug/feature introduced in a recent rev..

The delay from skip/ff is less than a second for audio, but close to 4 seconds for video, I timed it several times the last few days.  Very surprised this hasn't been widely reported.

Got it! Thank you for confirming. It is certainly a possibility that things may have started to go awry when an update had occurred, but also a possibility that it could be with the services coming into the home as well. We would definitely want to continue to troubleshoot this to determine and isolate the issue!
To clarify, is this issue being experienced on more than one of the TV boxes in home?

It happens on all 5 boxes.

@AvidJeeper​ I don't expect there will be a fix, I think it's something they introduced systemwide.  Probably another bandwidth saving thing.  They are continually making the platform worse, to keep up with growth.

@tctc​

Maybe it's a coincidence but I rebooted my modem and router, and it works perfectly now. 

So if you do a skip forward or back, or FF, when you return to play, you get the video back instantly?  I still get sound right away, and a frozen video screen for 4 seconds, before video resumes playing.

Hi there, @edsaurus, thank you for sharing your experience with us. I know how frustrating and annoying it can be when you cannot enjoy your TV services. Please rest assure you have reached the right team for assistance. Apart from the power cycling, have there been any additional troubleshooting steps you have taken or spoken about box replacement? 

@Rustyben​  I think more appropriate would be Comcast fixing the issue so that you can use the remotes they supply.  There is no reason the cloud should be involved in a command from a remote to a DVR that is 6' away from me, to play content that is stored on the DVR.   A couple times a year they remove a capability, or make something worse, but they never reduce the bill.  I'm still looking to get 1970s slow motion capability...

@Rustyben​ A failing splitter could be a possibility, but if so it is the splitter installed by Xfinity that splits the signal from the CPE between the TV box and the cable modem.  There are no other splitters in the house and nothing connectivity wise has been touched.  Using the app to control the DVR probably would help with that aspect, but it wouldn't address the problems on playback causing stuttering, pauses, video resolution shifts, etc, and as tctc pointed out we shouldn't need to do that as a work around.

Also, the problem is not consistent in the way you would expect if it was a passive piece of hardware (e.g. the splitter) failing and it isn't affecting regular internet access. For example, Saturday was horrible with every effect I described happening all day long (internet service was fine) but Sunday had no problems at all.  If it is a splitter issue then only one leg is failing not the splitter filter since our internet service isn't being affected the same way.  We are starting to keep a log of when this occurs because our memory over the last 3 or so weeks that this has been happening indicates that when we have issues, very often the timing coincides with when you would expect high loads on the cloud infrastructure - 3 - 7pm during the week and weekend days.

inside wiring is covered in the paid tech calls. @tctc this process is to diagnose the problem using tools we customers have at our disposal. 

@Rustyben​ I downloaded and tried the app Remote, it was worse literally took a couple more seconds the physical remote. As someone else mentioned I don't have any Splitters in my house.

Have you by any chance attempted to unpair the remote then pair it back to your cable box, @AvidJeeper? If not, please visit this link to learn how to unpair the remote https://www.xfinity.com/support/articles/x1-remote-unpair.

You can then visit this link to learn how to program your remote https://www.xfinity.com/support/articles/programming-your-xfinity-remote. I'll be on standby just in case you have any further questions or concerns during the process.

@user_7216d9​ I am the OP and rebooting did not resolve anything.  And I agree it doesn't have anything to do with the remote.  It is absolutely a massively horrible change they introduced in an update.  Watching football the way I like, using 30 second skip, is now intolerable.  I've barely watched football this season because of it.  You used to be able to skip ahead 30 to the next play, but now due to the "video resume lag" you often miss part of the play.  Replacing the skip with FF is just as annoying.  Audio returning before video makes it that much more noticeable.  And trying to use pause or slow motion also causes issues.  It ruins the experience for watching sports, I like to skip between hockey face-offs, FF through some parts of soccer and F1.  Between this and the lack of a buffer when you first turn you TV on, I feel the value of my xfinity experience has dropped significantly, with no reduction in my monthly fee.  It has moved a significant part of my viewing onto my AppleTV.

We're still having the same issues also.  A number of things keep pointing to it being something in the command and control/IP network for the cable service - A) it is inconsistent and per our tracking it happens most often during times when you would anticipate high usage across the area (e.g. early evenings, Sunday mid-day to late afternoon - it is football season after all), B) it doesn't affect actual reception of "live" tv, but does affect actions taken by remote (the "video resume lag") and playback of recorded (therefore streaming) programs with drop outs, stuttering, changing resolutions, etc, and C) we occasionally get messages on the TV that say that internet connectivity has been lost although our actual internet connection is working just fine.

I have the same issue all the time, and action take to change video playback (play, pause, slow, ff, rw, skip) results in a delay when video is resumed (but not audio).  I think it's just the new way they are processing the signal, and most users don't notice it.

Changing output from 4k to HD didn’t help

Thank you for confirming and testing that out for us @user_7216d9
May I ask, have you by chance tested anything on a SD channel at all to confirm the same results? This information, can certainly help us in isolating the issue and determining what will need to be done to get it fixed! 
We thank you for your time, help and cooperation in working together with us! You are awesome!