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user_rs24pw
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Visitor

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3 Messages

Wednesday, July 9th, 2025

All my saved emails have disappeared

I have lost all my saved emails dating back to 2021.  No way to recover them seems to be possible.  I have had the same Comcast email for as long as I can remember, but when I go on the website, everything is just gone.  I am still getting emails at the same email address, but cannot find anything saved.  It seems like this has happened to other users and many report they are just gone forever???

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3 hours ago

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XfinityRaf

Official Employee

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1.2K Messages

2 months ago

Good afternoon @user_rs24pw. Were you recently sent a notification that your XFINITY email would be moving over to Yahoo? 

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user_rs24pw

Visitor

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3 Messages

I don't think so...if it was, what email address would it have gone to???

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2 months ago

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XfinityAlyssaA

Official Employee

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2.2K Messages

Great question, @user_rs24pw, it would have gone to your Comcast email address. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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user_rs24pw

Visitor

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3 Messages

So there is no answer/solution to this problem???

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2 months ago

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XfinityNatalie

Official Employee

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308 Messages

 

Did you have a chance to check through the spam/junk folder to see if the email regarding your migration terms acceptance is still there, user_rs24pw? Once the terms are accepted, most saved folders and emails are successfully migrated, with only a few exceptions. You can learn more at the XFINITY Move to Yahoo Mail FAQ. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_dm8h20

Regular Visitor

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8 Messages

2 months ago

My email saved folders have lost years of saved emails.  Some now only hold 2024 to present.  Dave

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XfinityEmilyB

Official Employee

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2.3K Messages

 

user_dm8h20 Thank you for reaching out so we can investigate the missing Emails that were in your saved folders. Are you accessing your Xfinity Email account from our website or through a third party Email application?  What troubleshooting steps have you tried so far? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_dm8h20

Regular Visitor

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8 Messages

I access directly from Comcast/xFinity.  The file most interested in is called Lake Wenatchee House and the oldest email is date 7/24.  That file should have documents back to at least to 2019 or  2020.

The issue is random .  Some files are ok and some  just say No Mail.

I have no idea how to trouble shoot this issue.

Thanks,  Dave

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1 month ago

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XfinitySara

Official Employee

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2K Messages

Thanks for confirming, @user_dm8h20. You're in the right place for help! Our team is awesome to work with because we're always happy to see what we can do to help :) For tracking purposes, and to catch us up on exactly what's happening for you and your account, may we have you create your own, original post on the most applicable forums board? Without listing any private or personal information, please outline a summary with as many details possible regarding your email concern, and we'll gladly take a closer look!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_74a8a1

2 Messages

3 hours ago

I am having the same issue.  All email in inbox just disappeared.  All email in Trash and Junk are gone too.  I am still getting new email.  This is via the webmail app on the Xfinity website.

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