Email not loading

Hi! I have been having issues with my email since Saturday/Sunday at first I thought it was the internet because I was at a friends house when I started noticing this but when I got home the same thing was happening. I wasn't getting notified of my emails. When I checked my email it would try to load/update my new mail then completely shut down the app. I tried and downloaded the xfinity app to then have the same thing happen again. I went online to the website and tried from the just have it try to load and then time out because nothing was happening. Getting upset that I can't look at my email.

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XfinityAlfonso

Official Employee

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1.2K Messages

2 months ago

Hello user_def983 what email access app are you using? Are you able to login into the Xfinity App/ other Apps(Xfinity Stream for example) without a problem? When accessing via the web, have we tried clearing cache/cookies, different browsers, or incognito(private) browsing?

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user_def983

3 Messages

Hi yes I have done all trouble shooting issues from clearing the cache/cookies to going to different devices and downloaded the xfinity app as well as going to the Xfinity website to check my email. Xfinity text me yesterday saying there was a problem in my area and are working on it. After about an hour or 2 after receiving that text message my email was working up until 3 to 4 hours ago. Same thing is happening again.

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2 months ago

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XfinityAlfonso

Official Employee

•

1.2K Messages

Hello user_def983 thank you for the update! I'm glad it was working again, at least for a little while. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and I'll be happy to help report this to the proper teams for you.

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2 months ago

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user_38egnk

1 Message

2 months ago

I am having the same issue. Can't access email on any device nor on the xfinity stream site.

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user_def983

Email not loading

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