Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (29.4K)
How long has it been since you last signed into the account? If it's been more than 9 months, it is inactive and may no longer be available. To try a password reset see here-------------- Reset Password But you would still need to know the u
Password Reset Old comcast.net Address
I have an old comcast.net email address that I need to access, but I don't know the password. I do not have an XFinity ID, because our service is now in my husband's name. Where can I login to reset that password?
Question
@XfinityMarcos I am signed in as this account. I don't think I have ever touched any settings such as primary user or manager.
Getting error 'Looks like you can't make changes to this plan. Please contact the account owner to continue'
Getting error 'Looks like you can't make changes to this plan. Please contact the account owner to continue' Trying to start a new plan at a new address but getting this error.
Question
Accepted Solution
Thank you for reaching out, jessyjok1971. Unfortunately, we don't have an option to send out a confirmation of Xfinity users on an account. I would recommend logging into your account at https://customer.xfinity.com/settings, where you can view the l
where can I get a statement showing an AU?
I need a letter or some type of communication that shows my husband as authorized user. Ive been going in circles just trying to find and email address and/or emails page for almost an hour with only finding frustration. help?
Question
Closed
Can't receive group MMS messages on iPhone from Android users after using an eSIM
I used an eSim while traveling to Europe a few months ago, and ever since then, I've been unable receive group MMS messages that involve Android users. I can send, but when anyone replies to the group, even an iPhone user, the messages come trough as separate texts. Also, I can't send any media t
Question
•
Plan
I'm also having a problem creating a second email address for myself. There's an older message on the forum saying to add a new user but use the Viewer Mode which doesn't ask for an email address. That part works & I now have created a new user w
Create a new email address
I'm trying to create a separate email address on my account. When I try to add a new user, it will not let me because my phone number is already to my account. Same with my email address. I need another address or the ability to rename another old address. I've tried several times but it is not al
Question
Closed
Xfinity app constantly shows "You're already signed in as: username" when log in
I try to log in to xfinity app to set up my modem. After I input my username, password and verification code, the app shows "You're already signed in as: username" and a continue option. When I hit the continue button, the same page appear again. I logged in to my account on website and it has n
Question
•
Xfinity App
Thank you for reporting back to us @user_dkz90u, are you logged in as the primary user when trying to make payments?
Exceeded amount of times to enter payment method
My account that was on my account was closed and I need to put my new bank info in but can’t
Question
Thank you for the reply. We tried this with the Primary user as well, and they had the same problem. Can you help?
Cannot delete old email address from account
We have an old email address on my account that we want to delete for security reasons, however when we go to the page when the email can be deleted, we get an error message that a payment is pending and that we must wait until after the payment has been made. We have several emails on the account,
Question
I have added the new user as manager, but how can i add them to current billing statement? Can you please help me?
Direct message
I want to add my roommate's name to the billing statement. To do this, how can i get access to the direct message?
Question
I completed steps #1 on how to generate an app specific password from Apple. however, when you write "sign in to the Xfinity website" - you mean sign in using my original xfinity username? or my apple id username? and when you write "when prompted
Apple mail will not send through Comcast
Apple will not send through Comcast. It says there’s a problem with the SMPT. Do you have a fix?
Question
Hey there, @user_n135qn! Thanks for taking the time to post a comment with your shared concerns. Firstly, we've updated your username to not include any personally identifiable information (specifically a full last name). This is for your privacy, an
Comcast email accounts not working after required PW change...
After I did the mandatory PW change on my Xfinity account, all 4 of my secondary @comcast.net email accounts have stopped working and return the following error in Xfinity Connect and Outlook for iPad as well as Outlook 2013 on my desktop PC. The entered credential or authentication information doe
Question
Yeah, you got to watch out for that with your choice of WiFi gear. Your lightbulbs speak 802.11b. Your Xfinity crippleware can't do that with pods attached. On their newer gateways, you can't change radio modes at all -- according to several
Connecting sengled bulbs
Hi! I am trying to set up three sengled light bulbs that I just purchased. Everything I've read says they are compatible with Xfinity but I'm going in circles trying to get them set up. They require a 2.4 ghz connection and the Sengled app does not recognize my gateway. It is not coming up in a
Question
hello, Unfortunately you would be correct in the latter. Currently there is no way for us to have the 2 accounts linked to one user id, each account number you have has a separate user id. The easiest thing might be to have 2 instances of the app,
Two xFi accounts, one app?!?
Hello everyone, I have opened a second xFi internet account at a second address. It does not appear however that from the xFi app or from the web portal, I can switch between accounts even though they are linked to my one user account. The only way is to go to My Accounts, and make the one I want
Question
@nick9999999 Are you signed in as the Primary user? To find your Primary user ID, use the Lookup Tool: https://idm.xfinity.com/myaccount/lookup Just enter the requested information and you will see a listing of all the user ID's on y
just trying to change my bill due date
just got your service had xfinity / comcast on and off for a long time but your web site is so broken it shoid not be this hard to change my bill due date to the 4th of each month how is it that no one that i can get on the phone can do this over the phone and no browser see
Question
same issue been going on all day. "the user name or password for mail.comcast.net is incorrect" each time!
iOS problem with Comcast mail
I was prompted to change my Xfinity password. I did that and of course I couldn't get email on my Mac. I entered the new password and could again get email. However, despite having the right box checked in security settings( allowing 3rd party access); I can not get Comcast email on my iPhone or my
Question
@Toast-77 wrote:I believe you are missing the point, as I have the same concern and am unable to figure out the answer.If I were to want a second email address for my account, how would I go about doing this? Going to USERS and adding a user, does n
How to create secondary account to add a new email address?
I've seen other people asking about this and getting non-answers. At one point in time, Comcast allowed for up to 7 email addresses linked to an account. I wanted to create a new one so that my scanner isn't linked to my primary email address. Whenever I add a new user I am prompted to enter an e
Question
The access password for the gateway's user interface pages and the WiFi network password does not have to be one and the same.
Changing Wi-Fi password & enabling security
I want to change the Wi-fi passkey on my newly replaced modem (see screenshot below) but want to keep the modem password unchanged. I also want to enable WPS security on the new modem, which will require devices to enter a password whenever they first want to access the modem. I cannot find t
Question
Whoever sugested the workaround by creating a new user inthe account is 100% correct , it does work when you sign in with the new user!
ERROR TVAPP-00114
Internet streaming says there is a caching problem and won't stream tv program. Has worked for years. Started failing today - same machine, windows 10. tried clearing cache, change browsers, etc but nothing seems to work. I see this has been a problem for a while and haven't seen any good fixes in t
Question
Hi there, @user_bdmsf7! Thanks for reaching out to us here on the Community Forum! Just so you're aware, it's easier than ever to change services and check for eligible promotions. If you log in with your primary XFINITY ID and head over to: https://
XfinityFrank
commented
3 months ago
to the conversation:
0
0
Retention
Would like to talk to someone about retention/loyalty. Thanks
Question