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user_281423
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3 Messages

Friday, July 14th, 2023 1:12 AM

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Getting error 'Looks like you can't make changes to this plan. Please contact the account owner to continue'

Getting error 'Looks like you can't make changes to this plan. Please contact the account owner to continue'

Trying to start a new plan at a new address but getting this error.

Question

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Updated 

2 years ago

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XfinityMarcos

Official Employee

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2.3K Messages

2 years ago

Hello @user_281423, thank you for wanting to keep us part of your home as you move. Hopefully, your move goes quick and easy, especially in the heat. You'll typically see that message when your user role doesn't have the necessary account access to make changes. Are you signed in as the primary user or possibly a manager? 

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user_281423

Visitor

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3 Messages

@XfinityMarcos​ I am signed in as this account. I don't think I have ever touched any settings such as primary user or manager.

2 years ago

0

XfinityMarcos

Official Employee

 • 

2.3K Messages

@user_281423, You can view or change the user roles with this LINK, but let's take a closer look at your account. Since you're looking to make a transfer, I can research your new address, but I'll need full access to your account. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_281423

Visitor

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3 Messages

Fixed with this post: https://forums.xfinity.com/conversations/signin-and-account-management/looks-like-you-cant-make-changes-to-this-plan/6348430848c60d55e605f0d9

2 years ago

0

XfinityMarcos

Official Employee

 • 

2.3K Messages

@user_281423, Awesome, I'm so glad to hear you were able to leverage our forum to get the answer you needed. That's exactly what it's for 🙌. Were you able to start a new order at your address? If so, I can check into it and confirm your order or account. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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