Direct message

I want to add my roommate's name to the billing statement. To do this, how can i get access to the direct message?

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XfinityChristy

Official Employee

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1.7K Messages

16 hours ago

Hello, user_im37f5 thank you for reaching out via our Xfinity Community Forums. As the account owner, you can change who can access your account and manage your billing at Xfinity.com. This includes adding your roommate and updating your billing address. Here is a great article breaking down the process: Manager user Roles and permission on Xfinity accounts. Please let me know if you have any questions.

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user_im37f5

2 Messages

I have added the new user as manager, but how can i add them to current billing statement? Can you please help me?

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14 hours ago

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XfinityBillie

Official Employee

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3K Messages

user_im37f5 Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

We are only able to have the account holder's name listed on the billing statement. Are you interested in transferring ownership of the account to your roommate? As long as she is listed as a manager, she would be able to manage billing, make changes to your account and more. This link explains the difference in user roles.

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14 hours ago

Billing

user_im37f5

Direct message

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