ERROR TVAPP-00114

We should not have to "work-around" Comcast incompetence. They were well aware of the issue since Thursday afternoon. They told me it would be fixed by 1:00PM yesterday (Friday). I spent 4 hours trying to clear cache on both machines, text with the Comcast support tech, and on the phone with a Comcast tech. My time is worth $105 per hour and requested a $420 credit. I will take the $270 each month I pay Comcast and go elsewhere. This is not right to customers. At least inform all what the problem is. 

Taking some hints from here, I signed in to https://www.xfinity.com/stream/listings from one of my Comcast secondary accounts, and it worked. I see the listings and watched a news channel. So the authorization problem between Comcast accounts and their streaming server may be with just the primary account.

To be clear, nothing else changed. Being logged in with my primary, changed the password to an unused secondary (member) account. Then logged out of xfinity.com, logged in with that secondary member account, went to that link above, saw the channel listings instead of the "clear your browser error", and watched a news channel. So if someone gets in touch with a level 2 tech, you can pass this along. But try it yourself first. This was on the same computer, same internet, same browser, all within the past 10 minutes (now noon)

@user_5de1f2​  Nope.  We have two accounts.  The problem exists with any accounts created prior to whatever they did before 3/17.  None of the accounts we have can login.  

@user_81eec0​ I don't believe there's an app for Windows based PCs.

@LeeSoFL​ You are correct!

Hi, thank you for reachng out to Xfinity forums. I understand your are having issues with downloading the Stream App. Are you receiving an error message? 

Yes, still getting same error (TVAPP-00114) that started on Thursday morning (3/17).

@user_0390e0​   Try signing out and then sign back in using another of your Comcast IDs and passwords.  I tried that after seeing somebody else succeeded that way; signed out and then signed back in using my wife's ID and password and TV streaming worked just like always.  Whether Comcast will ever fix the glitch is questionable.  They have become little more than a clone of AOL.  Having a meaningful discussion with what they term "technical support" is mostly a fairy tale.

@user_6717bc​ I should have responded to you sooner, I'm easily distracted . . .   Yes, I saw that post too.  I had a second ID already on file in my users stack and yes it worked just fine.  But at these rates I shouldn't have to switch out to a sub set ID just to watch some TV.  If this isn't fixed by Monday night, that's five days.  I'm in an area which has recently gotten Verizon 5G Home wireless on line.  I don't really like change very much [I've got a bushel basket of @comcast.net email addresses I'd have to change] but it's faster and cheaper and looking better and better all the time.

@tennman117​ Assuming you are using computer browser, right at the very bottom of the page that comes up under users, there is a link to add a new user. I don't have any knowledge of what would be on a phone.

I am on a desktop and do not have a add new user link anywhere on the user page.

I do have a "user role" that says manager.

@tennman117​ Try this.....IF you are on the first xfinity.com page and signed in, go to MY ACCOUNT. It should bring you to a second screen with tabs across the top, one of which says USERS........click on that and you will see your email (and if you had others) and down at the bottom, it says before the words HELP & SUPPORT, in small blue letters +ADD A NEW USER.  It will take you to a page where you can pick the "kind" of user.  Choose one of them and continue. I haven't added an email in a while but guessing you most likely will need to use a different phone number than the original one you used when you signed up because I do seem to remember they won't allow duplicate phone numbers for some reason and it's a pain........They also ask for a backup email address outside the Comcast system like gmail......Another pain......but those are the rules.......When all set, sign out of the Xfinity.com you are working on and sign back in with new email and passcode.........All worth a try while we are waiting for the mess to be fixed............Good Luck

this is the last thing I have before help and support, nothing under it for adding a new user. 

What was the page before that brought you to this one...can you print screen of that?

@user_e04aaa​ short answer   no you didn't break your login..........Read prior posts......Appears to be an internal network situation at Comcast that holds primary account information.  Try a different Comcast email sign-on while they are playing with this.....This is not right.  Comcast should keep their tech support and webpage updated so we know what is going on and they need to work faster.  People have a good right to be upset and some can threaten and/or actually find another provider.  In the meantime, it could be a long weekend so a different sign-on could work for you.

Think of it as Russian casualties in Ukraine.  The last thing Comcast/Xfinity wants to give you is a running tabulation of just how badly the server system is broken or how abysmal their attempts to deal with the outages are.  And this is an outage, just look at how many posts are here and that's probably only a fraction of the carnage.  But on Service Center . . . crickets, no Outages 'reported'.

@WiFi_Cowboy​ None of our accounts work. 

@WiFi_Cowboy​   YES  All reports of the problems seem to be only with Primary User sign-on

@WiFi_Cowboy​ Just ask a family member to try streaming. Then no disruption or password change.

@adelemh99​

YES  All reports of the problems seem to be only with Primary User sign-on

This is incorrect.  

@user_5de1f2​ Again, this is not always the case.  The behavior is inconsistent.  Some people have multiple family members locked out. Others have family members with working accounts.  Both of us are locked out in my house.

Hello @jsamps0n, and thank you for reaching out to us about the streaming app issue. We do have our team working on getting this fixed. Hopefully we will have it resolved soon for all our customers, and glad to hear it's not affecting all your logins. We have found that it's affecting Primary usernames the most. 

Hello @user_9e77f2, thanks for reaching out for help on our forums! You've reached the right team to help and we can certainly assist with this app concern. We're sorry to hear that you disconnected without a proper resolution. In order to get started can you please send us a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

@LeeSoFL​ I was able to skip over the 2FA verification.  Did you try ignoring it?  As in, don't fill anything in and continue with the account creation. 

@LeeSoFL​ I was able to create a "viewer" profile without having to put in an email address or phone number. Then when logging in with the new profile, it asks for email address and phone number. I just clicked "looks good" without putting anything in. It's working so far.