Hello @Anon572700, did you need assistance? 

@XfinityXavier​ What is going on, I could have wired a Neiborhood and installed all new servers and computers as well in past 2.5 DAYS,  this at best should be resetting of a account or RE-ROUTING To another server if needed , My Nabors all are working so seems Pretty Blank selective to just target my systems, my LAN , what is up ? this is not re wiring a city !!! 

Please clear your browser's cache

Sorry, we're having some trouble. Please clear your browser's cache and then refresh this page.

(Error TVAPP-00114)

Have reset rebooted everything down to trying new browsers, and I have Many computers on LAN so this cannot be fault on every computer ? 

@dkw41124 This is a known issue and we are working to get it resolved. Our highly trained teams are working as diligently, and quickly as possible to ensure you are back up and running. Thank you for your patience.

Hello, @user_f2c6ab. I see you are having a similar issue to the OP @user_744dfc, as well as, others in this thread. We are aware there is an going issue and are working to get this fixed. I don't have an estimated end time yet. We appreciate your patience during this time. 

I have the same issue with the TVAPP-00114 and am 5 phone calls into trying to get it resolved through the Xfinity Support reps.  No one has mentioned to me that there is an ongoing issue (which could have saved me a lot of time and pain).  We have laptops running Google Chrome, Microsoft Edge, Windows 10, Dell and hP computers and none of them can access the Streaming function.  I was told to "hope" that it would resolve itself at some point.

I also get an "Access Not Authorized" error message when I tried to use the xFi button to access that function from the Xfinity webpage.  I have one laptop that is "paused" and have no way now to wake it back up to use it online.

Everything worked within the past week and now nothing.  Any help or guidance is greatly appreciated.

Everything you've stated above is going on with me.  Only on my desktop Mac, not phone or iPad.  Tried updating Chrome, using different browsers, etc.  When I try on Safari, I get the "access not authorized" message.  

This started a few days ago - just in time to not be able to stream March Madness.  

Getting ready to be done with Comcast, frankly.

It's the Primary User that they have screwed up.  Go into your account and if you have a second view, log in as that user.  If not, create one.  Doesn't fix the problem but has gotten others [and me] use of the app. 

We sincerely apologize for the inconvenience this has caused. We have worked hard to get this fixed and it should now be working for all impacted customers. 

Thank you in advance for your help and assistance getting this identified. 

@blue_gascon​ Thanks.  That seems to be the best explanation I've found yet.  "Looks like the streaming web site has lost any connection with the database of valid xfinity users"  Especially because of that weird error message after successfully logging in with the correct username and password.  See my post further down the thread.

@blue_gascon​ Same for me started yesterday.  I found one solution elsewhere on xfinity support that said "back end database issue, escalated to applications team, so they can relink username and account"
I've been on the phone with support for 51 minutes and still not resolved......grrrrr

I WONDER IF THEY WERE HACKED ????

At least  you were able to get on the phone with them.  They told me (automated) customer service could not resolve this issue and they would update me when resolved.  This is the 2nd day.    TV works surprisingly.

@NotHappyWC​  no they are that bad all on their own.

@NotHappyWC​   This problem is definitely associated with specific userids/accounts.  I have multiple accounts and only 1 account has the problem.  1 account streams fine, the other gets the error.  C'mon Xfinity get your stuff together!

Same problem here, something went wacky on their servers.

And, of coarse, clearing browser's cache did nothing.

Several thread on this. You're not alone. Xfinity screwed up.

TVAPP-00114

Just got a call back from Comcast - he says they're working on it,. but may take 24hours

@Woodsr7​ 

Thanks for info......I was on call with support for over an hour and rep had no idea what was wrong......said it must be on my end.....at least you got some kind of message......please give us a followup when you can...........

Do you think some one from Xfinity would put out a message on what is going on with this error code and when it would be rectified....

Several people with same problem.
Just got a call back from Comcast - he says they're working on it,. but may take 24hours

Same [Edited: "Language"] here....my problems started at 10:25 EST 3/17....Comcast strikes again...[Edited: "Inflammatory"]...talked to 3 reps and not one of them fessed up or claimed to know about this problem. Ended up hanging up because its now 11:00 and time for bed. Better luck tomorrow. 

Having same problem with MAC.  Browser is Chrome.........Any help you can give me please pass on......I called Xfinity help.....rep had no clue......and sent om my way........Thanks.....

I get the same error message on 2 different PC's windows 10 and 11 Chrome, MS Edge, and Firefox.

@Woodsr7​ exactly the same for me.. all browsers, all PCs

@Woodsr7​ I have the same issue too no computer desktop,laptop both accounts wife and mine will not stream through any browser ie;  safari, Firefox,Chrome now for over 30hrs outage.

I am requesting credit for this outage. I requested a phone / text updates every 4 hrs still waiting for a fix :(

@user_fbb0cb​

There is a temp work around until Xfinity gets the real problem fixed.

You log into Xfinity with your primary account and navigate to Users and add another user. It requires you to have a cell ph. number however, which is not used by another user. It also requires an unused email address. So I used my spouse's cell number, and a different email. Then I logged in with the new account (after verification) and navigated to TV Online.

This has worked for several people. The problem XFinity is having is Verifying Existing Users for TV Online, and giving the stupid "clear your cache TVAPP 00114 error. But when you create a new user, it works just fine. 

@Woodsr7​

So anyone with only 1 cell phone number is screwed??  And so much, on day 3, for a fix in 24 hours...

@Woodsr7​ Thanks for calling Comcast.  I have seen this issue before.  Seems to work on phones and iPad but not laptops

Same thing, they have idiots working at ComCrap. I was escalated to Level 2 after 2 hours I got a text it was fixed.  It was not, I text it was not, was told to call the number in the text.  I did and had to start all over.  The people are like really dumb robots, reading the same script.  

Also the issue is with my Primary Account saying I am logged in but not authorized to stream.  So I logged in as a user and could stream.  Some IT professional has screwed things up.  Maybe it is PUTIN??? NOT!!!

seems to be pc laptops.   somebody made a coding error in an update. mac works  

@PBBGP​ 

Same problem here.......bad enough that I was on with support and they had no clue what was wrong........keep us posted....

Just spent 2 hrs with CS chasing the problem with 3 abandoned chats. Something's def amiss.

@PBBGP​ Same for me...I can stream on my Roku and Firestick and I can access Xfinity web page and my email, but I can't stream on either of my computers. I get the same error messages everyone else is getting. Worked yesterday, but not today.

Other posts have stated a second ID will work. I now confirm that my wife’s ID works and that she can stream, while my primary ID still gets this error message. Posts also state there was a software update to the web security code that caused this. This makes sense, since no other technologies were disrupted (Android/Apple/Roku/etc.)

Update: my web streaming has been working properly since about lunchtime today 3/21/2022 for all ID's. As an IT professional for 35 years in software development, I'd advise you to spend more time testing things before you deliver them to production. Also, no one goes home for the first 24 hours, after the rollout starts. Issues like this can put Comcast out of business.

@gljonesjr Are you also using windows devices when having this issue?

It happened to me on a mac device.