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user_dkz90u
1st Topic

4 Messages

Monday, October 16th, 2023 2:15 AM

Closed

Exceeded amount of times to enter payment method

My account that was on my account was closed and I need to put my new bank info in but can’t 

Question

 • 

Updated 

2 years ago

63

1

0

XfinityMartyR

Official Employee

 • 

2K Messages

2 years ago

Hi, @user_dkz90u! Thanks for reaching out to our Community Forums. Have you tried the methods outlined in the following article to update your payment method? 

 

Manage Your Saved Payment Methods

5

0

user_dkz90u

4 Messages

Yes I have but for the last month it has not been letting me update it says I have exceeded the number of attempts. But have only tried 2 times

2 years ago

0

XfinityAlyssaA

Official Employee

 • 

1.8K Messages

Thank you for reporting back to us @user_dkz90u, are you logged in as the primary user when trying to make payments? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_dkz90u

4 Messages

Yes I’m the only one on the account

2 years ago

0

XfinitySheila

Official Employee

 • 

1.1K Messages

Thank you.

Please send us a direct message with your full name and service address to get started. 

 

 

 

To send a direct message please use these instructions: 

 

 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_dkz90u

4 Messages

I did it the direct message 

2 years ago

0

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