tst_479's profile

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3 Messages

Friday, January 5th, 2024 11:10 PM

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iOS problem with Comcast mail

I was prompted to change my Xfinity password. I did that and of course I couldn't get email on my Mac. I entered the new password and could again get email. However, despite having the right box checked in security settings( allowing 3rd party access); I can not get Comcast email on my iPhone or my iPad. Changing the password on those devices didn't work. Deleting the account; restarting the device and attempting to add the account results in a message "No password provided for "Comcast" Please go to mail settings and enter a password." Of course that is impossible because the account hasn't been added. 

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Visitor

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1 Message

4 months ago

I was finally able to resolve this issue. here are the steps I followed.

On iphone- Delete Mail account from iphone

xfinity website > Login > Change password>Signout

xfinity website >Login > Change password again>Signout.

xfinity website > Login > uncheck "Allow 3rd party access" > Logout

xfinity website > Login > Check "Allow 3rd party access" > Logout

On iphone > Setup mail account as a new account.

Official Employee

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3.8K Messages

Hi @MikeDropR! We thank you so much for sharing this feedback as well as the steps you took to help resolve this on your end. Please be sure to create a Public post for any future support, we're here to help. Thanks for being the best part of Xfinity! 

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2 Messages

It is my understanding that Xfinity and Apple are having issues communicating, as a result Apple users are being affected.  This has been going on for at least a year.  Slowly one user then another.  If you are using Apple products you are eventually going to have issues.

Why doesn't  Xfinity address this problem and come out with the resolution so that all Apple users can correct this.

A friend went into the Xfinity store and finally had his problem corrected.

I don’t think there are enough Xfinity customer support staff to handle this problem, and some of us don’t have the time to wait around an Xfinity store to get the fix.

Just publish the steps to fix the issue…please.

We have other options, do the right thing.  

Visitor

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1 Message

@MikeDropR​ you are a saint!TYSVM!

1 Message

Tried it repeatedly. Does not work. 

Official Employee

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1.1K Messages

 

user_c3584w Are you receiving an error code/message when trying to access your email? 

 

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1 Message

11 months ago

Had same issue. Changed the xfinity password a second time and tried setting up in Apple mail again and it worked. 

1 Message

+1

worked for me too, thanks!

1 Message

Doesn't this suggest that the IOS password field is not allowing for certain characters?  Did you use the same password each time?

1 Message

Not working for me. Are there special characters that xfinity doesnt allow in passwords?  Their incompetent website does not say a thing about allowable characters.

Official Employee

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300 Messages

Your Xfinity password:

  • Must be between eight and 128 characters long.
  • Must include at least one number and a special character. If a special character is not allowed, it will prompt a warning with that character outlined as unusable and an alternative is recommended. 
  • Can't contain your name or username.


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Visitor

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3 Messages

11 months ago

Thank you so much- this solved the issue for me as well. Amazing that support at Xfinity were clueless

Official Employee

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920 Messages

@tst_479 Did you resolve your email concern?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 Message

8 months ago

Thank you all. This worked for me. 

2 Messages

7 months ago

I’m having the same problem

Official Employee

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1.9K Messages

Hello user_dj7vfs, emails are so important, it's one of the first things I check in the morning, so I can only imagine what you're going through. Have you tried the same troubleshooting steps that OP mentioned? Also, are you able to access your emails within the Xfinity Connect website? 

 

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2 Messages

5 months ago

I have tried all of the suggestions, and to no avail.  

Visitor

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3 Messages

I'v been at this for at least 5 hours....Comcast tech was zero help. :(

New Poster

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1 Message

5 months ago

Tried this and no joy. But it does log into and pulls down all the emails. But when trying to send out an email it gives me the error message. Is everyone else seeing this?? WMC

2 Messages

I've tried everything everyone has suggested and nothing works. This is only happening on my iPhone, not my laptop.

1 Message

Same here… now what to do ???

Official Employee

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3.8K Messages

Hello WyldWilly! Thanks for reaching out on our Forums. We value you as a customer, and I am sorry to hear you're also experiencing issues with your email. My team is here to support you. Can you please confirm the error message you're receiving on your end? 

 

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Official Employee

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1.6K Messages

 

user_7ygq6c If you check the comments more than a few folks were able to resolve this by resetting the password once more. Have you already tried the steps described? 

 

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Visitor

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3 Messages

I have reset my password so many times I've lost track...I have deleted email account and tried to reset -nothing is working :(

2 Messages

5 months ago

Same issue - reset password twice - didn’t work.  Still says no password entered for comcast even though there is clearly a password in the mail settings.  

(edited)

Official Employee

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1.2K Messages

Hello @user_e7a078 Thank you for reaching out to us on our Xfinity Forums! I'm sorry to hear that the password reset is not helping with access your email through the mail client. Are you able to sign in and view your email at xfinity.com? 

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2 Messages

now I am getting" Cannot Send Mail the sender address was invalid".

Before I was getting that the user name or password for SMTP:[Edited: "Personal Information"] @smtp.comcast.net is incorrect. I changed all the names I could see without success. 

I can receive emails. I just cannot send them from my IPhone due to the problem with the SMPT settings  thank you

(edited)

Official Employee

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1.5K Messages

Hello, @BigE1. Thanks for reaching our team regarding your email concerns. Are you having the issue when accessing your email on the Xfinity email website or with a 3rd party email?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

5 months ago

Same issue.  Reset password three times and then it tells me there is no password for the account. "go to settings, mail, account, enter password (try again ) and then the message repeats.

7 Messages

I'm having the same issue, I've tried ten times and it still says there is no password for the account. I've deleted the account and tried to add it back and it still says "no password provided" which is ridiculous

Official Employee

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1.8K Messages

 

Our team can help, user_a8e738 - What client are you using to access your email and have you also reset the password there after resetting your Xfinity password?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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7 Messages

5 months ago

I'm having the same issue, I've tried ten times and it still says there is no password for the account. I've deleted the account and tried to add it back and it still says "no password provided" which is ridiculous

I am also having the same problem in the Mail App on my laptop -- but I can log in via my web browser and see/receive/send emails. Xfinity, I need a solution please.

1 Message

I’m having exactly the same problem. They made me change my password. I can log on to their web service using that password, but I can no longer access emails from iPad or iPhone. I’ve reset password 3 times. I’ve deleted and created the iPad account. Nothing works. I’ve got three frustrating hours into this with no success. I will expect to be paid for my time. 

7 Messages

100% having the same problem. Wasted two hours yesterday, tried again this morning, cannot log in from iphone or laptop mail apps (only from a browser directly through xfinity.com). I've tried three different mail apps just in case it was an Outlook problem, I still get the same error. All of this because xfinity required a password change.

Official Employee

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1.4K Messages

Hey @user_1xjxft, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Email service. I would be more than happy to offer my assistance looking into this further for you. Have you attempted to verify that you have third-party access enabled? I would recommend checking our "Turn your access to third-party email programs on or off in Xfinity Email" support page to ensure it is enabled for your Mail App and laptop mail app.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 Messages

Thank you for responding to my post. I was hopeful that the third-party access issue was the problem, but I checked and it was already enabled. I turned it on/off and attempted again to set up the comcast email from my iphone and my laptop. It was successful on my laptop (that's a win) but not on my iphone (I really need to have it on there).

I received a "cannot connect using SSL" error and it asked me to try setting up without SSL. I said "yes" and then it tried verifying for a long time and came back with "cannot connect to the SMTP server." 

Can you help me troubleshoot? Why won't it connect using SSL? And why is the SMTP server not responding?

Official Employee

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1.4K Messages

It appears that you may have some incorrect settings on your phone. I would recommend deleting the email profile on your phone and starting a new one from scratch. That ensure any other possible setting changes are removed as well. Once deleted, please review the following support pages:

 

- How To Set Up Your Xfinity Email Address With an Email Program
- Add an email account to your iPhone, iPad, or iPod touch

 

This will provide you the email settings needed and a step-by-step on how to add the email profile to your device @user_1xjxft.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 Message

5 months ago

Same problem here! Have tried resetting 5 times and still the same message.

Official Employee

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1.9K Messages

Hello user_rlwy7j, thank you for coming to our Forum for help. I use my email a ton on my iPhone, so I can see how important this is for you. Are you able to test if you can access your Xfinity email through our website? That way we understand the full scope of the issue. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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2 Messages

5 months ago

I have deleted and re-added the account on iPhone and it still is saying no password, it’s there..  it works fine logging in over the web.  This just stopped working 4 days ago out of the blue.  What is going on here??   Why can’t I re-add the account,  is Comcast having an outage?

Official Employee

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1.7K Messages

Thank you for reaching out to us @hbeader! Could you please log out/remove the email from your iPhone’s mail app. Then please make sure your email has third party access enabled. To enable third-party access to apps such as Apple mail, please:


Sign in to your comcast email through the website here
Select the settings (gear icon) in the top right
Select “Email Settings” below the gear icon
Select “Security” in the top leftMake sure the box below “Third Party Access Security” is checked.

 

After deleting/removing the email from your iPhone’s mail app settings and enabling third-party access we will want to follow the steps in this article to make sure the Xfinity email is correctly added the email app on your iPhone.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

5 months ago

I have the exact same problem. Comcast made me reset my passwords and now I can only get my email from the computer. I spent hours today trying to troubleshoot. I’ve done all the suggested fixes. How could Comcast just let this happen? This is so frustrating. I need email access on my phone.

3 Messages

I have the exact same problem as well! Spent HOURS today trying to fix this to no avail. Horrendous! Can’t access my email via iPhone Mail OR through Outlook on my computer. Same error. Neither platform recognizes the email password. (Which I have reset literally seven times.)

Official Employee

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1.8K Messages

 

user_mkai75 Thanks for your comment. I'm sorry to hear you're experiencing a similar issue. Just to confirm, is your device up to date with the latest OS? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 Messages

Yes my iPhone 13 is up to date. I’m running iOS 17.5.1

Official Employee

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1.9K Messages

Are you showing any errors when you try to access your emails @user_mkai75?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 Message

@user_toexok​ 

I was having the same problem, changed the password twice & still didn’t work. I then realized I needed to do the iOS update & after it updated I was able to add the account successfully. Good Luck I hope this works. 💙

3 Messages

5 months ago

I’m having the exact same problem as well! Spent HOURS today trying to fix this to no avail. Horrendous! Can’t access my email via iPhone Mail OR through Outlook on my computer. Same error. Neither platform recognizes the email password. (Which I have reset literally seven times.)

Visitor

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1 Message

5 months ago

Same problem here. Tried all solutions. Nothing works

Official Employee

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1.7K Messages

Good afternoon @Spolitotile, and thank you for reaching out on our Community Forums, we sorry to hear that you are experiencing issues with your Comcast email as well. Our team will be happy to help troubleshoot further. To confirm, are you still having issues logging in to your email? What type of device are you using to access your email? Are you using the XFINITY website or third party client server such as Outlook?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

Same issue.  Same everything.  I look forward to Comcast telling me to do the same steps that everyone has tried and didn't get success.  So, Comcast help, what should I do?  IoS updated on Iphone 15, same error message as everyone else, works on my laptop, works on xfinity.com, just not on my iPad or iPhone.  

And go......

Official Employee

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1.1K Messages

@Johnm123 This case is getting closed as resolved. Feel free to create your own public post. If the solution posted doesn't work, we also recommend going into your mail settings and enter the password for both the incoming and outgoing manually. This has helped a lot of people!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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