iOS problem with Comcast mail

+1

worked for me too, thanks!

Doesn't this suggest that the IOS password field is not allowing for certain characters?  Did you use the same password each time?

Not working for me. Are there special characters that xfinity doesnt allow in passwords?  Their incompetent website does not say a thing about allowable characters.

Your Xfinity password:

• Must be between eight and 128 characters long.
• Must include at least one number and a special character. If a special character is not allowed, it will prompt a warning with that character outlined as unusable and an alternative is recommended. 
• Can't contain your name or username.
  
  
  

@tst_479 Did you resolve your email concern?

Hello user_dj7vfs, emails are so important, it's one of the first things I check in the morning, so I can only imagine what you're going through. Have you tried the same troubleshooting steps that OP mentioned? Also, are you able to access your emails within the Xfinity Connect website? 

I'v been at this for at least 5 hours....Comcast tech was zero help. :(

I've tried everything everyone has suggested and nothing works. This is only happening on my iPhone, not my laptop.

Same here… now what to do ???

Hello WyldWilly! Thanks for reaching out on our Forums. We value you as a customer, and I am sorry to hear you're also experiencing issues with your email. My team is here to support you. Can you please confirm the error message you're receiving on your end? 

I have reset my password so many times I've lost track...I have deleted email account and tried to reset -nothing is working :(

Hello @user_e7a078 Thank you for reaching out to us on our Xfinity Forums! I'm sorry to hear that the password reset is not helping with access your email through the mail client. Are you able to sign in and view your email at xfinity.com? 

now I am getting" Cannot Send Mail the sender address was invalid".

Before I was getting that the user name or password for SMTP:[Edited: "Personal Information"] @smtp.comcast.net is incorrect. I changed all the names I could see without success. 

I can receive emails. I just cannot send them from my IPhone due to the problem with the SMPT settings  thank you

Hello, @BigE1. Thanks for reaching our team regarding your email concerns. Are you having the issue when accessing your email on the Xfinity email website or with a 3rd party email?

I'm having the same issue, I've tried ten times and it still says there is no password for the account. I've deleted the account and tried to add it back and it still says "no password provided" which is ridiculous

I’m having exactly the same problem. They made me change my password. I can log on to their web service using that password, but I can no longer access emails from iPad or iPhone. I’ve reset password 3 times. I’ve deleted and created the iPad account. Nothing works. I’ve got three frustrating hours into this with no success. I will expect to be paid for my time. 

100% having the same problem. Wasted two hours yesterday, tried again this morning, cannot log in from iphone or laptop mail apps (only from a browser directly through xfinity.com). I've tried three different mail apps just in case it was an Outlook problem, I still get the same error. All of this because xfinity required a password change.

Hey @user_1xjxft, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Email service. I would be more than happy to offer my assistance looking into this further for you. Have you attempted to verify that you have third-party access enabled? I would recommend checking our "Turn your access to third-party email programs on or off in Xfinity Email" support page to ensure it is enabled for your Mail App and laptop mail app.

Thank you for responding to my post. I was hopeful that the third-party access issue was the problem, but I checked and it was already enabled. I turned it on/off and attempted again to set up the comcast email from my iphone and my laptop. It was successful on my laptop (that's a win) but not on my iphone (I really need to have it on there).

I received a "cannot connect using SSL" error and it asked me to try setting up without SSL. I said "yes" and then it tried verifying for a long time and came back with "cannot connect to the SMTP server." 

Can you help me troubleshoot? Why won't it connect using SSL? And why is the SMTP server not responding?

It appears that you may have some incorrect settings on your phone. I would recommend deleting the email profile on your phone and starting a new one from scratch. That ensure any other possible setting changes are removed as well. Once deleted, please review the following support pages:

- How To Set Up Your Xfinity Email Address With an Email Program
- Add an email account to your iPhone, iPad, or iPod touch

This will provide you the email settings needed and a step-by-step on how to add the email profile to your device @user_1xjxft.

Hello user_rlwy7j, thank you for coming to our Forum for help. I use my email a ton on my iPhone, so I can see how important this is for you. Are you able to test if you can access your Xfinity email through our website? That way we understand the full scope of the issue. 

Thank you for reaching out to us @hbeader! Could you please log out/remove the email from your iPhone’s mail app. Then please make sure your email has third party access enabled. To enable third-party access to apps such as Apple mail, please:

Sign in to your comcast email through the website here
Select the settings (gear icon) in the top right
Select “Email Settings” below the gear icon
Select “Security” in the top leftMake sure the box below “Third Party Access Security” is checked.

After deleting/removing the email from your iPhone’s mail app settings and enabling third-party access we will want to follow the steps in this article to make sure the Xfinity email is correctly added the email app on your iPhone.

I have the exact same problem as well! Spent HOURS today trying to fix this to no avail. Horrendous! Can’t access my email via iPhone Mail OR through Outlook on my computer. Same error. Neither platform recognizes the email password. (Which I have reset literally seven times.)

Yes my iPhone 13 is up to date. I’m running iOS 17.5.1

Are you showing any errors when you try to access your emails @user_mkai75?

@user_toexok​ 

I was having the same problem, changed the password twice & still didn’t work. I then realized I needed to do the iOS update & after it updated I was able to add the account successfully. Good Luck I hope this works. 💙

Good afternoon @Spolitotile, and thank you for reaching out on our Community Forums, we sorry to hear that you are experiencing issues with your Comcast email as well. Our team will be happy to help troubleshoot further. To confirm, are you still having issues logging in to your email? What type of device are you using to access your email? Are you using the XFINITY website or third party client server such as Outlook?

Same issue.  Same everything.  I look forward to Comcast telling me to do the same steps that everyone has tried and didn't get success.  So, Comcast help, what should I do?  IoS updated on Iphone 15, same error message as everyone else, works on my laptop, works on xfinity.com, just not on my iPad or iPhone.  

And go......

@Johnm123 This case is getting closed as resolved. Feel free to create your own public post. If the solution posted doesn't work, we also recommend going into your mail settings and enter the password for both the incoming and outgoing manually. This has helped a lot of people!