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nick9999999
20th Anniversary celebration
1st Topic
1st Reply

Visitor

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14 Messages

Monday, June 5th, 2023 12:31 PM

Closed

just trying to change my bill due date

just got your service had  xfinity / comcast on and off for a long time  but your web site is so broken  it shoid not be this hard to change my bill due date to the 4th of each month how is it that no one  that i can get on the phone can do this  over the phone and no browser seems to change anthing  ive cleared catch cookies  tryed edge but to no avail ive went over forums all over the internet and  have tryed more than a few things to get your web page to work

Question

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Updated 

2 years ago

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Accepted Solution

nick9999999

Visitor

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14 Messages

2 years ago

after talking to 1 of your employees   and wating till the 22 of this month i am now able to change my  due date ty for then help the billing cycle was not stated so  normaly you would think after each bill thats a cycle but thats not the case ty once agan for the help

1

CCAlexandrea

Contributor

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51 Messages

We are so happy to hear that you were able to change your bill due date. You can always visit https://www.xfinity.com/support/articles/due-date-change for step-by-step instructions and screenshots on how to change the bill due date in the future. 

I no longer work for Comcast. 

2 years ago

0

CCKorie

Problem Solver

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1.1K Messages

2 years ago

Hello there! I am sorry to hear you are having troubles with getting your due date changed. Sadly, this is only something you can do online, and we are unable to get it done. I know you stated you just started our services. To be eligible for moving your bill’s due date, you must have completed at least one billing cycle, and your bill must not be currently past due. 

 

Have you completed a full cycle?

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nick9999999

Visitor

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14 Messages

2 years ago

yes i have completed at least one billing cycle 

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nick9999999

Visitor

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14 Messages

2 years ago

xfinity looks like something went wrong  pop up is still a thing and is not possable to re load as it just loops

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CCKorie

Problem Solver

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1.1K Messages

I have checked, and there are no reported issues with our website or this function. I was able to access it on my end. Have you tried using the Xfinity App to change this? 

 

Here is a link that will walk you through how to get that changed through the App or online. 

I no longer work for Comcast.

2 years ago

0

nick9999999

Visitor

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14 Messages

i dont see a link and you can acess my acount on your end to check ??

2 years ago

0

CCKorie

Problem Solver

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1.1K Messages

My apologies, here is the link: https://www.xfinity.com/support/articles/due-date-change. 

I no longer work for Comcast.

2 years ago

0

nick9999999

Visitor

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14 Messages

is what you just sent me

2 years ago

0

CCKorie

Problem Solver

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1.1K Messages

That is not what shows when I use that link. The issue seems to be on your end. I would suggest trying a new browser or even device. Make sure you are also logged in as well. 

I no longer work for Comcast.

2 years ago

0

nick9999999

Visitor

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14 Messages

2 years ago

this is all i seeon your website when i click on change my bill due date

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Again

Expert

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31.4K Messages

@nick9999999​ 

Are you signed in as the Primary user? 

To find your Primary user ID, use the Lookup Tool: https://idm.xfinity.com/myaccount/lookup
 
Just enter the requested information and you will see a listing of all the user ID's on your account, one of which will be the Primary ID.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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2 years ago

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