Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (206.7K)
Official Solution
Closed
Pinned
We retired Quick Pay
At Xfinity, one of our top priorities is protecting your account and account-related information. In order to further protect your account and information, we now require you to sign into your Xfinity account and validate your customer credentials before we accept a payment. We notified customers of
Articles
•
Billing
Official Solution
Closed
Free TV Week 2022 - Presented by Xfinity Rewards
Starting November 22nd – 28th, we are bringing back a special week, Free TV Week. This will be your chance to watch premium content at no extra cost. Included with Free TV Week is select programming from HBO Max, STARZ, Epix, Prime Video and Showtime so you can watch tons of free content with
Articles
•
Channels and Programming
Accepted Solution
Official Solution
Closed
Update on iPhone 14 Shipments
Xfinity Mobile customers’ iPhone 14 orders may arrive a few days later than expected due to delivery delays from the manufacturer. We’ll email customers their shipping confirmation with tracking information as soon as the devices ship. We apologize for any inconvenience and appreciate yo
Question
•
Plan
Accepted Solution
Official Solution
Closed
Xfinity TV Issue - 11/6/2022
We’ve addressed the issue that was affecting some customers’ Xfinity TV services. Check to see if you’re back up and running. If you’re still having a problem, please continue to hold for support. Thank you for your patience.
Question
•
Channels and Programming
Accepted Solution
Official Solution
Closed
NFL Network Programming Agreement Renewed
***UPDATE*** Please know we reached an agreement on Monday, May 1 with NFL Network to continue carrying their programming, and we have restored all programming, including NFL RedZone and related TV Go channels and On Demand content. For more information about programming agreements, please visit ww
Question
•
Channels and Programming
Accepted Solution
Official Solution
Closed
Hurricane Ian
**Update 10/11/2022** Customers may find additional information about our Florida service restoral plan here: https://florida.comcast.com/2022/10/02/hurricane-ian-response-and-restoration-update-for-central-and-southwest-florida/ This site includes estimated dates of restoral by county. It is updat
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
Imagicomm Communications Programming Agreement Reached
We’ve reached an agreement with Imagicomm Communications to continue carry its programming and, at this time, all content has been restored. FOX 28 in Spokane, WA and FOX 13 in Memphis, TN and all affiliated channels and On Demand programming are available through Xfinity once again. We know u
Question
•
Channels and Programming
Accepted Solution
Official Solution
I bought a router on ebay
I bought a router from ebay, xfinity XB8-T that previous owner did not return and was charged for it. They sold it to make some of their money back. Can i activate it?
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
Upload file to post
I can't upload my attachments for my post ? It doesn't ask me to choose a photo or file and when I tap to upload nothing happens . I was able to do it in past posts ?
Question
•
Getting Started
Accepted Solution
Official Solution
Closed
DM Email Notification Not Working
I am new to DMs. I have not been able to receive email notifications for DMs. Platform (forum) notifications for DMs are working. Both ‘Email’ and ‘Platform’ checkboxes for ‘New direct message received’ in ‘Notification & Preference’ option are checked. The email address in my
Question
•
Getting Started
Accepted Solution
Official Solution
Closed
Here we go again. Comcast purposefully doesn't cash checks on time
I sent my payment a full month before Comcast cashed it and then they charged $10 late fee. Deceptive and dishonest practices. Shame on you.
Question
•
Billing
Accepted Solution
Official Solution
Forum editor ignores edit attempts
The Forum editor has started ignoring Comment and Reply edits, perhaps as a result of the changes which added the "Drop files here, or browse" option below the editor window. The first post in a topic seems OK, but later Comments cannot be edited. By that I mean the Forum editor works fine for me wh
Question
•
Getting Started
Accepted Solution
Official Solution
Closed
Store Pickup
I opted to pick up my modem in store 2 days ago but I haven't gotten anything after the "Your Xfinity order has been confirmed and will be ready for pickup soon" text. How long does it usually take for in-store pickup?
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
lower monthly bill
Hello, I would like to lower my bill or find another plan with similar speeds for a decent price. Tank you
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
Private message
How do I send the private message?
Question
•
Getting Started
Accepted Solution
Official Solution
Closed
Metv not working
Why is Metv not working? Champaign, llinois
Question
•
Channels and Programming
Accepted Solution
Official Solution
Closed
Replace Modem
Hello! I have been having a lot of intermittent connectivity issues with various devices all dropping at different times. It's a pretty old Comcast modem. What is the process to try and replace this at one of the Xfinity stores? Do I need to contact support first, or can I bring it in somewhe
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
how to turn off the voice that reads what is showing in the guide
We updated our box and remote. Now whenever we go to the guide, the voice prompt starts reading the guide. We want to turn that feature off. How do we do that?
Question
•
Channels and Programming
Accepted Solution
Official Solution
Closed
Can't locate response to my post
I received an email that my post on Mobile voice mail recently received replies but when I click on the View on Community box I get a 404 Error Page.
Question
•
Getting Started
Accepted Solution
Official Solution
Closed
HBOMax on TV shows purple screen not loading
We were able to watch a whole movie on 12/22 and now we are unable to login to watch another. It doesn’t even show the login screen. It says “you are connecting to a 3rd party” and then nothing, a purple screen. I can open and watch a movie thru HBOmax on my phone and laptop but not on the TV. We ha
Question
•
On Demand