Skip to main content

  • Home

  • Getting Started

    • Offers

ohmygoodness's profile
ohmygoodness
1st Topic
1st Reply
1st Accepted Solution

New Poster

 • 

8 Messages

Friday, January 27th, 2023 3:52 PM

Closed

Here we go again. Comcast purposefully doesn't cash checks on time

I sent my payment a full month before Comcast cashed it and then they charged $10 late fee. Deceptive and dishonest practices. Shame on you.

Question

 • 

Updated 

2 years ago

455

4

0

Was this helpful?

Official Solution

CCJoshua1

Problem Solver

 • 

567 Messages

2 years ago

Thank you for working with us to get this resolved @ohmygoodness. We're always here to help if you need anything in the future!

0

0

Accepted Solution

ohmygoodness

New Poster

 • 

8 Messages

2 years ago

That's a thought, but my other bills, mailed the same day, were cashed within 7 days. Comcast cashed the check, mailed December 22, on January 23...well after their billing cycle date of January 15, and a month after it was mailed. They did remove the late charge at my request. And I appreciate that Comcast immediately took care of that. It's weird that this has now happened two years in a row, around the same time of year. I always pay this bill right away when it comes in the mail because Comcast gives a very short turn around time.

0

0

CCTimothy

Valued Contributor

 • 

406 Messages

2 years ago

Thank you for reaching out to us on the forums, @ohmygoodness! I'm sorry there was a delay concerning your payment, but I would be glad to look into this for you. I'll need a little more detailed information to bring up your account, and we would never ask for that on a public post. Could you send us a DM to get started?

To send a direct message [private message]:

  •    Click "Sign In" if necessary
  •    Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it

1

0

ohmygoodness

New Poster

 • 

8 Messages

@XfinityTimothy​ there problem isn't the post office. It's that Comcast waits a month and past the billing cycle to cash the check

2 years ago

0

MNtundraRET

Gold Problem Solver

 • 

5.9K Messages

2 years ago

You may want to check with your local post office. Even city ones have laid off employees and the deliveries are taking longer.

0

forum icon

New to the Community?

Start Here