Gold Problem Solver
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25.8K Messages
Forum editor ignores edit attempts
The Forum editor has started ignoring Comment and Reply edits, perhaps as a result of the changes which added the "Drop files here, or browse" option below the editor window. The first post in a topic seems OK, but later Comments cannot be edited. By that I mean the Forum editor works fine for me while creating a new message, but after that message is Posted when I click the Edit option on the triple-dot "menu" and try to revise the message "Failed to update" pops up and the edits I made to that existing, posted message are discarded.
Tested in Firefox, Chrome, and Edge. I can edit, but when I click 'Post' the edits disappear and the post reverts to what is was before the edit was attempted. The only way I can 'edit' is by copying the original into a new Comment, making my changes, posting the new Comment, and then deleting the original post.
Could this be fixed please?
ETA: Clarify that "edit" means an attempt to modify a previously posted message.
Accepted Solution
Official Solution
CCJessie1
Retired Employee
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5.9K Messages
5 months ago
All,
An update was made that should have resolved this issue for impacted users. We ask that you please clear your browser cache and cookies and retest. Please let us know if you are still experiencing this issue.
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Accepted Solution
BruceW
Gold Problem Solver
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25.8K Messages
6 months ago
"Edit" appears to be working again. Was something fixed, or is this a fluke on top of a fluke? If fixed, "thank you!" to all who made it happen.
OTOH there are still no notifications for Replies. :-(
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
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CCJessie1
Retired Employee
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5.9K Messages
6 months ago
@BruceW
We are unable to replicate this issue with either an employee or customer profile. Can you please clear your browser cache and cookies and retest?
If you still experience issues, please let us know.
(edited)
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BruceW
Gold Problem Solver
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25.8K Messages
6 months ago
In Firefox, Chrome, and Edge, I logged out of the Forum and Xfinity, deleted cookies for Comcast, Sprinklr, and Xfinity, cleared cache, and closed the browser(s). Then reopened each one and logged back in to Xfinity and then Forums. Edits still do not work. They continue to behave as described in my OP.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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BruceW
Gold Problem Solver
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25.8K Messages
6 months ago
When I click Post after making an edit, the following flag appears at the bottom of the window:
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BruceW
Gold Problem Solver
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25.8K Messages
6 months ago
The problem with edits began on the same day as the following was added, just below the editor window:
It seems likely that these two things are related, i.e., that Sprinklr broke "Edit" when they made this change. Note that the "Drop files here, or browse" text does not appear when editing the OP of a topic, and that OPs are editable. This does not seem like a coincidence.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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BruceW
Gold Problem Solver
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25.8K Messages
6 months ago
Browser versions:
Firefox: 115.0.3 (64-bit)
Chrome: 122.0.6261.95 (Official Build) (64-bit)
Edge: 122.0.2365.59 (Official build) (64-bit)
I am using an HP desktop running Windows 11.
All three browsers display the "Failed to update" message when I try to edit a post.
Also, three years after the Sprinklr forum launched, I still do not receive any notification for Reply messages (not by email, and not via the "bell" icon). I get them for Comments, but not for Replies. I did not know you had Replied at 9:12AM until I loaded the thread to see if there had been any activity. It's disappointing that the Reply Non-Notification problem has gone on so long with no attempt to fix it.
And so please, please, please note that: When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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Again
Expert
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30.8K Messages
6 months ago
@BruceW
In your Profile under Notifications & Preferences do you have everything turned ON?
This is what I have checked:
Even @ tagging should work for you. And, fwiw, this was copied via FF. And I, too, am having problems with the Editor.
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BruceW
Gold Problem Solver
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25.8K Messages
6 months ago
Everything is turned on, for both Email and Platform, except Badges. All of these options (including Badges) have been toggled off and back on multiple times over the past three years, but no bueno for either kind of Reply notifications, ever.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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Chrissy15221
Contributor
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152 Messages
6 months ago
Hello Community ,
I'm having trouble with editing my posts , I do so but afterwards I see that the change isn't made ? About the past 48 hours this began . Any suggestions much appreciated .
🤷♀️
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BruceW
Gold Problem Solver
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25.8K Messages
6 months ago
Cache and cookies have been cleared many, many times, although not in that particular sequence. I just followed those steps and will let you know if it works. My instincts are that it will not, but I'd be happy to be wrong about that.
That would be nice, but it doesn't happen. I do get tagging notifications when the tag is posted in a Comment, but not when it is posted in a Reply. Examples: I received email and "bell icon" notices when you and Jessie tagged me in Comment posts in this thread, but no notices when the two of you tagged me in Reply posts.
@Again: in https://forums.xfinity.com/conversations/email/no-forum-email-notifications-since-42/60763a2af024b802281d0bd2?commentId=60bb7eee6c59237a14d5598f&replyId=60bd522eae2a02023052f48e in 2021 you wrote:
Is that still the case, or has that been fixed?
Back at the "Edit doesn't work" problem, It occurs to me that another recent Sprinklr change is the notice they added when my login to the Forum times out:
I continue to think that one or more of these recent changes has munged the Edit function. I'm delighted that Edit still works for @XfinityJessie, but it sure would be nice if it worked for me as well, like it did for the past three years, until a few days ago.
And again, since the message still does not seem to have reached some here:
When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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BruceW
Gold Problem Solver
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25.8K Messages
6 months ago
It occurs to me that I may not have made clear: the Forum editor works fine for me while creating a new message. It is after that message is Posted, when I click the Edit option on the triple-dot "menu" and try to revise the message that "Failed to update" pops up and the edits I made to that existing, posted message are discarded.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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BruceW
Gold Problem Solver
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25.8K Messages
6 months ago
Not sure what you're asking for here. If I uncheck everything under Notifications and Preferences and don't turn the topmost Email and Platform buttons back on, I can't check any of the boxes in those two columns.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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user_z800yu
1 Message
5 months ago
And I see our attachments are no longer at the bottom of the Body. [Edited: "Personal Information"] Removing them apparently brought the Edit function back, so it was the addition of all those files for attachments that broke the Edit feature.
(edited)
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