Xfinity Community Forum

Web site problems

I haven't been able to access the "billing" portion of your website for three days. When I attempt to, I get the error "Safari can't open the page because it couldn't establish a secure connection to the server.". I've tried with two browsers (Safari and Firefox), an iPad, two computers, and even th

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Same issue here. Cannot pay. Cannot add a new payment method. And don't act like this is something new, the same issue happened years ago. The system asks me to authenticate via email or text. I entered the code and then stuck in this loop of authent

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Getting the same message too. For over a week now. Fix the error in the bill pay so I can pay my bill!

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I have this same issue. Trying to pay my bill for the last 24 hours, but I get the same error message. I have tried using my PC with both Google Chrome and Microsoft Edge browsers. Also tried on my mobile device using the Xfinity app. Same results ev

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Im having this exact issue on both mobile and desktop

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@XfinityJoe I appreciate the offer for a conversation Joe but it's not necessary. If you guys would just fix the website so that people can pay their bill without this message continuing to come up that would be help enough. I'm sure you know this h

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ERROR Sorry, this isn’t working right now Please return to My Account Overview while we resolve the issue.

trying to pay bill. this is still an issue. please fix your site

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How am I supposed to pay my bill when I can't log in to the website?

I would assume that XFinity would like to pay my bill every month, on time. Yet, I can't log in to their website for the second month in a row. I've manage to theoretically pay through the Assistant, which is a piece of useless garbage. And when I try to get to an agent through it, it takes multiple

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So, finally one of the official responses in DM suggested switching browsers and potentially refreshing Firefox. I have Chrome, but only use it once in a blue moon, but it seemed to work fine, so I went ahead and did the Firefox refresh, which seems

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How am I supposed to pay my bill when I can't log in to the website?

I would assume that XFinity would like to pay my bill every month, on time. Yet, I can't log in to their website for the second month in a row. I've manage to theoretically pay through the Assistant, which is a piece of useless garbage. And when I try to get to an agent through it, it takes multiple

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So, I was having issues with a different website, and after a bit of searching I found something suggesting I turn off performance settings and hardware acceleration in Firefox and restart. It fixed things for that website, and then after a while I t

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How am I supposed to pay my bill when I can't log in to the website?

I would assume that XFinity would like to pay my bill every month, on time. Yet, I can't log in to their website for the second month in a row. I've manage to theoretically pay through the Assistant, which is a piece of useless garbage. And when I try to get to an agent through it, it takes multiple

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@user_pwikdg Go to the link they mentioned ( https://forums.xfinity.com/direct-messaging )-- I didn't see a "Direct Message" icon at first either (it's the text box up next to the Bell icon at the top of this page), but that link takes you right th