Imagicomm Communications Programming Agreement Reached

We’ve reached an agreement with Imagicomm Communications to continue carry its programming and, at this time, all content has been restored. FOX 28 in Spokane, WA and FOX 13 in Memphis, TN and all affiliated channels and On Demand programming are available through Xfinity once again. We know unexpected changes to your TV lineup can be frustrating, and we apologize for any inconvenience.

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XfinityRay

Official Employee

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2.3K Messages

1 year ago

**Update 1/17/2023**

We’ve reached an agreement with Imagicomm Communications to continue carry its programming and, at this time, all content has been restored. FOX 28 in Spokane, WA and FOX 13 in Memphis, TN and all affiliated channels and On Demand programming are available through Xfinity once again. We know unexpected changes to your TV lineup can be frustrating, and we apologize for any inconvenience.

**Original Message**

Hello, @user_94db39 and all other impacted customer! We pay programmers in order to bring you the entertainment you love, and our agreements with programmers expire from time to time. We have successfully negotiated thousands of agreements with programmers and reached agreements in almost every instance. We continue to work to bring this programming back, but only with fair terms and conditions that make sense for our customers.

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user_cd21db

2 Messages

1 year ago

I've been on the verge of cutting the cord and saving the ridiculous amount of money we pay every month and I think this is the final straw. Why am I paying $200+ a month (with no movie channels) to a company that I despise? Good ol greedy corporate USA at it's best.

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user_7c5022

1 Message

@user_cd21db

Totally agree and will be dropping them as well.

1 year ago

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user_qe1cvg

3 Messages

@user_cd21db

you mean like FOX? Yes I agree - they and Xfinity are greedy buggers!

1 year ago

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user_73e414

2 Messages

1 year ago

It’s extremely frustrating to pay lots of $$$ for a cable service and not have access stations. We are avid, sports, and football fans, and for this contract to expire in the fall is extremely inconvenient. We are seriously considering ending our agreement with Xfinity if this is not resolved in a reasonable time frame.

Note: This comment was created from a merged conversation originally titled Fox KAYU Spokane

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user_73f2c7

4 Messages

Absolutely reprehensible that fox channel is unavailable the weekend football starts. I wish for another cable service besides xfinity

Time to start shopping for dish

1 year ago

XfinityDena

Official Employee

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2.6K Messages

@user_73e414 We pay programmers in order to bring our customers the entertainment they love, and our agreements with programmers expire from time to time. We have successfully negotiated thousands of agreements with programmers and reached agreements in almost every instance. However, we have made a number of reasonable offers that Imagicomm Communications has not accepted. As a result, we are prevented from making this content available through Xfinity and Comcast Business, including related TV Go channels and On Demand. We continue to work to keep this programming, but only with fair terms and conditions that make sense for our customers. You and our customers can visit https://www.xfinity.com/howitworks to stay up to date on programming negotiations.

I am an Official Xfinity Employee.
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1 year ago

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user_ffc670

Visitor

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6 Messages

THIS IS UNACCEPTABLE!!!

Not only did Comcast/Xfinity cancel the Fox channel but they increased my monthly subscription by $5.00??? [Edited: "Language"]??? I’m thinking of canceling Comcast/Xfinity after being a loyal customer for over 20 years! I’m also tired of Comcast/Xfinity’s customer service support being out sourced to other countries!
UNACCEPTABLE!!!

1 year ago

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user_73f2c7

4 Messages

Absolutely terrible customer service - I have been hung up on / not called back multiple times.

Shouldn’t we get a discount now if this channel apparently costs so much?

1 year ago

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user_ffc670

Visitor

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6 Messages

I have encountered the same issues with their so called “customer service” which is outsourced to other countries typically Asia to which I have had difficulty with getting any of my issues resolved.

1 year ago

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user_a06104

2 Messages

1 year ago

Please put Fox back on WHBQ Memphis

Note: This comment was created from a merged conversation originally titled Please put Fox back on WHBQ Memphis

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XfinityGabby

Official Employee

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1.5K Messages

Hello, @user_a06104. Our agreement with Imagicomm Communications to carry its programming expired. As a result, we are no longer able to carry its programming with Xfinity. Please check out for further information: https://www.xfinity.com/support/articles/imagicomm-agreement-expired

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

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user_ps83h5

4 Messages

1 year ago

Bring back Fox this week or I'm leaving Xfinity permanently. Been customer for 25 plus years.

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jrossman23

Visitor

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2 Messages

1 year ago

Why am I still without Fox? This is unacceptable.

Note: This comment was created from a merged conversation originally titled Fox

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Channels and Programming

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Imagicomm Communications Programming Agreement Reached

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