U

2 Messages

Sunday, September 10th, 2023 4:21 AM

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Fox KAYU Spokane

It’s extremely frustrating to pay lots of $$$ for a cable service and not have access stations. We are avid, sports, and football fans, and for this contract to expire in the fall is extremely inconvenient. We are seriously considering ending our agreement with Xfinity if this is not resolved in a reasonable time frame.

This conversation has been merged. Please refer the main conversation:

Imagicomm Communications Programming Agreement Reached

Official Solution

Official Employee

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2.3K Messages

1 year ago

**Update 1/17/2023**

We’ve reached an agreement with Imagicomm Communications to continue carry its programming and, at this time, all content has been restored. FOX 28 in Spokane, WA and FOX 13 in Memphis, TN and all affiliated channels and On Demand programming are available through Xfinity once again. We know unexpected changes to your TV lineup can be frustrating, and we apologize for any inconvenience.

**Original Message**

Hello, @user_94db39 and all other impacted customer! We pay programmers in order to bring you the entertainment you love, and our agreements with programmers expire from time to time. We have successfully negotiated thousands of agreements with programmers and reached agreements in almost every instance. We continue to work to bring this programming back, but only with fair terms and conditions that make sense for our customers.

(edited)

This comment was created from this reply

2 Messages

It’s been over a month it doesn’t seem like reasonable attempts are being made to address the contract issues.  

4 Messages

1 year ago

Absolutely reprehensible that fox channel is unavailable the weekend football starts. I wish for another cable service besides xfinity 

Time to start shopping for dish

4 Messages

What are the other options?  This ridiculous!  Going into week 4 of football and still no Fox!  [Edited: "Inflammatory"]  Pay Fox already!   Add .30 to my bill I DONT CARE!!!!

(edited)

4 Messages

@user_73f2c7​ 

i agree!! One of four major networks but one of two largest football broadcasters both NFL and Collegiate. I am a rabid football fan. Football season has far fewer games than baseball and basketball. Unfair to not negotiate a stopgap for customers before season started. And do not bother calling customer services. Nice people but none of the 5– one can hope— I have talked with even knew of Fox issue let alone that it affects football fans. Too much money each month for the one sport I devour to be disrupted and also receive no info from Comcast-Xfinity about issue updates. 

Official Employee

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2.6K Messages

1 year ago

@user_73e414 We pay programmers in order to bring our customers the entertainment they love, and our agreements with programmers expire from time to time. We have successfully negotiated thousands of agreements with programmers and reached agreements in almost every instance. However, we have made a number of reasonable offers that Imagicomm Communications has not accepted. As a result, we are prevented from making this content available through Xfinity and Comcast Business, including related TV Go channels and On Demand. We continue to work to keep this programming, but only with fair terms and conditions that make sense for our customers. You and our customers can visit https://www.xfinity.com/howitworks to stay up to date on programming negotiations.

4 Messages

Just come to an agreement already, so we can get Fox and watch the Seahawks. You guys saving/losing millions of dollars may cost us $.30 on our bill. Just forwarded the prices to us like you normally would and put it on us.

2 Messages

@XfinityDena​ we can’t get antenna reception, so our $162.40 a month leaves us with nothing. I suggest you try a little harder to get this settled! 
it’s just way too convenient for it to end right before the season starts. 😠

Visitor

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6 Messages

1 year ago

THIS IS UNACCEPTABLE!!!

Not only did Comcast/Xfinity cancel the Fox channel but they increased my monthly subscription by $5.00??? [Edited: "Language"]??? I’m thinking of canceling Comcast/Xfinity after being a loyal customer for over 20 years! I’m also tired of Comcast/Xfinity’s customer service support being out sourced to other countries! 
UNACCEPTABLE!!!

(edited)

10 Messages

@user_ffc670​ 

Same! Nearly every one of my favorite programs is on KAYU Fox Spokane. The rate increase while also taking away my favorite station has turned Xfinity and my Comcast Business account into black holes into which I throw money and get nothing back.

Other providers offer KAYU Fox Spokane

along with all my other favorite stations for less than I’m paying Xfinity and Comcast.

I’ve been a subscriber for more than 30 years, but no way am I paying for another month of “service” unless Xfinity and Comcast immediately restore KAYU Fox Spokane. 

Xfinity and Comcast’s tone deaf response on this issue and refusal to heed customer concerns only reinforces my conclusion that Xfinity and Comcast no longer provide the service I need.

4 Messages

1 year ago

Absolutely terrible customer service - I have been hung up on / not called back multiple times.

Shouldn’t we get a discount now if this channel apparently costs so much?

Visitor

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6 Messages

I have encountered the same issues with their so called “customer service” which is outsourced to other countries typically Asia to which I have had difficulty with getting any of my issues resolved. 

Problem Solver

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1.3K Messages

@user_73f2c7

We pay programmers to bring you the entertainment you love, and we have made a number of reasonable offers that Imagicomm Communications has not accepted.

We’ve been able to successfully negotiate thousands of agreements with programmers without any disruption. We continue to negotiate with them in the hopes of coming to an agreement with fair terms and conditions that make sense for our customers.

I no longer work for Comcast.

Official Employee

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1.4K Messages

@user_ffc670 Thank you for connecting here in our community. I'm sorry for your experience, but we would love to assist. We ask for you to please create a new thread with your concerns. It is suggested to leave off personally identifiable information, so we may assist there. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

This is still unacceptable. You are the only cable provider and when people ask why the Seahawks numbers are down for TV, I’m going to point out that Comcast decided to play hard ball with a local tv station and remove them off there tv. Stop being cheap and put the channel back on. I pay over $200 to you guys a month to watch sports and now I can’t watch my favorite sport team. I will be canceling my contract with you and going with YouTube tv in November when my contract is up all because of this situation 

New Poster

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7 Messages

@user_75dc58​ Cool. Then you’ll be going through the same process in a year or two when KAYU pulls the same stunt with YouTube/Google. This isn’t Channel 28’s first, second or third time in a carriage dispute with a pay TV provider that resulted in them being removed from that service’s lineup; it’s just the first time it’s happened with Xfinity/Comcast.

Whether or not you cancel and go to YouTube, I suggest getting an antenna to get KAYU. That will solve the problem for you, at least until November, when/if you switch, or until this carriage dispute is resolved.  

Visitor

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2 Messages

1 year ago

Yep can’t watch SmackDown or Seahawks football 

Visitor

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2 Messages

1 year ago

So when will we have the station back?  I need to find an alternative method to watch my football games, whatever that may be, until you return my channel. We missed a great game on Sunday.Maybe you can show the football games another way. I pay for the sports channels so I can watch Ohio State, and I missed their game on Saturday. My weekend was 0 for 2. 

Problem Solver

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794 Messages

@shirleya106​ The problem might be, if you live in the KAYU's "local area," then the station has the right to force Xfinity (and all other cable and satellite services) to not air Fox shows on other channels in nearby cities that you receive, and never mind that KAYU is not on Xfinity where you live (the response would probably be, "Buy an antenna"). This is one reason that very few customers get multiple, for example, ABC or NBC stations.

(edited)

4 Messages

Your right.  I tried to get it local in my area and it is blacked out…. Thanks xfinity for not getting this done.  [Edited: "Language"]!

(edited)

1 year ago

The following is my view/opinion and not the view/opinion of Comcast/Xfinty:

These networks, (all networks) are under a time limited agreement... when that agreement reaches expiration, the network comes to the table requesting more money per subscriber, limitation of what package their network is included, and other aspects of the company being allowed to make the network available to the customer. All cable and satellite company's have to make one of four decisions:

  • Agree to the terms, and eat the additional cost
  • Agree to the terms, and share the cost with the customer, raising their bill. 
  • Agree to the terms, and pass the entire increase off to the customer's bill, raising their bill. 
  • Declining the terms, and continue negotiations to try to reach a more reasonable offer that serves the network, the company, and the customer. 

If negotiations continue beyond the date of the current agreement's expiration date, then by the terms of the agreement (set by the network), the channel must be removed from all channel lineups within that company.

I have been in this business for over 2.5 decades. I can tell all of you, this is a common occurrence across all cable and satellite companies. Many times, agreements are reached before the expiration and the customer never knows the situation has occurred. However, there are times when the situation gets to the point in which the customer is directly impacted through the loss of the network. Most of the time, the networks and the company come to acceptable terms. It is rare, but possible, that terms cannot be reached. To my knowledge, negotiations are currently ongoing in this situation. 

10 Messages

Xfinity and Comcast may think KAYU Fox Spokane is too expensive, but what about the cost of permanently losing subscribers to other providers (Dish, satellite, Hulu, etc.)?

If KAYU isn’t back on Xfinity and Comcast by the end of the month, I’m canceling my Xfinity and Comcast Business service, and telling all of my colleagues and neighbors to do the same. It won’t be a hard sell. Not being able to watch KAYU Fox Spokane has angered everyone I know.

4 Messages

1 year ago

I pay a “REGIONAL SPORTS FEE” of $9.35 and “BROADCAST TV FEE” of $23.85.  I don’t get the Seahawks, Mariners or WSU.  Xfinity blames Fox 28 and Fox blames Xfinity.


I’m going to buy unlimited Internet and phone for $140 and killing cable television.  My bill goes from $280 to $140.  As soon as fiber gets up my hill I’ll get rid of Xfinity all together.

YouTube TV is $72 and has live broadcast, Seahawks and WSU and 140+ channels.  I’ll save $70 or more a month.

The best part is holding Xfinity accountable.  I filed a complaint with the Washington State Attorney General for the Broadcast and Regional Sports fees.  Charging for a service not provided is fraud.

10 Messages

[Edited: "Solicitation"].

(edited)

2 Messages

1 year ago

I agree. Local sports is important. Will this dispute end soon or should I go elsewhere?

3 Messages

1 year ago

Xfinity needs to figure out the contract with KAYU Fox 28. I pay a local broadcast fee and the local channel isn't available because of a contract dispute. 

Note: This comment was created from a merged conversation originally titled KAYU Fox 28

Official Employee

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1.7K Messages

Good evening @user_ac5ddf, we are sorry to hear that you are being impacted by contract negotiations. We hope things are settled soon, so you can go back to enjoying KAYU Fox 28. We apologize for the inconvenience and hope there is a new contract in place soon.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 Messages

Dollars to donuts it’s not Xfinity‘s fault. My guess is FOX is trying to make up for all the money they lost in lawsuits over the last year.

Official Employee

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1.5K Messages

I apologize for any inconvenience. Every contract includes certain channels and services at a fixed price for a certain period of time. Specific channels may be added, changed or removed for a variety of reasons, including the launch of popular new channels or changes in the popularity of existing channels. We regularly evaluate our packages to ensure they include the best combination of options to appeal to our customers. 

We have to pay for almost every channel we carry, including new networks that launch. So we're careful about adding or keeping channels that could increase customers’ bills due to the fees charged by the owners of the channels. These fees may not reflect an appropriate value for our customers, but we try to make agreements that will give our customers the content they want at a price that is reasonable.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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5 Messages

1 year ago

Why are you the ONLY station not under contract with Xfinity? It seems like YOU are the problem.

New Poster

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4 Messages

1 year ago

The situation at hand raises a pressing concern – it's clear that we're not living in 2003 anymore. People no longer rely solely on traditional cable services like Xfinity to access sports content, particularly College and NFL football. People are cutting the cord daily, and it's high time for the "big wigs" at Comcast to understand that their days of pocketing exorbitant sums just because of their historical position are over.
The media landscape has undergone a seismic shift, with a multitude of options available to live sports fans. The balance of power has shifted from the corporation to the customer, and we now demand the respect we deserve.
Consider the colossal contracts in college football, reflecting the immense value of live sports content. Imagicomm Communications, in all likelihood, has had to charge more for the rights to their network, a move that mirrors the industry's new reality. Modern-day ad agencies have woken up to the fact that the viewers they seek are primarily found during live sports broadcasts.
But what's Comcast doing? Staying inflexible and unwilling to meet these changing demands. It's already two months into the football season, and those of us who've kept cable subscriptions primarily for live sports are paying a premium for games we can't access. This leaves a bitter taste in our mouths, and I can confidently say that I'm not alone in feeling this frustration, especially this weekend as FOX carries significant games, and Xfinity users are left in the lurch.
Comcast must adapt to the evolving media environment, recognize the shifting power dynamics, and prioritize their loyal customers. It's high time for them to reassess their stance on this matter and find a resolution that serves everyone's interests.

Visitor

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7 Messages

1 year ago

This situation is extremely upsetting. It's absolutely ridiculous that we can't watch our local sports teams. We pay a lot of money for Xfinity every month, and now they expect us to look elsewhere to watch the games that should be added into our Xfinity package. If this continues much longer my family and I are going to look elsewhere, as I'm sure many other customers will. We all deserve to be updated on how the negotiations are going so we can make an informed decision about if we want to stay or go!! The MLB playoffs are coming up as well as Seahawks, and important college games. PLEASE GIVE US SOME INFORMATION!!

10 Messages

Comcast and Xfinity’s update will remain whiney “we can’t afford KAYU,” while continuing to pocket broadcast and sports fees for services they aren’t offering.  Sounds like fraud, IMHO. 

7 Messages

1 year ago

I’m not so sure it’s all Xfinity/Comcast fault. I’ll bet Fox is holding out for more money so they can make up for all the money that they lost in lawsuits over the last year or so.

4 Messages

Then stop charging a broadcast fee and regional sports fee.

Expert

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31K Messages

@user_b9e16f​ 

Then stop charging a broadcast fee and regional sports fee.

Of course, you ignore that other networks also carry sports, pro and college ball, golf, tennis, NASCAR, track and field, LaCrosse, swimming, gymnastics...should I go on?  Fox isn't the only game in town, so to speak.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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