Skip to main content

  • Home

  • Getting Started

    • Offers

CCJessie1's profile
CCJessie1
20th Anniversary celebration
Popular
Chatterbox

Retired Employee

 • 

5.9K Messages

Monday, November 7th, 2022 4:10 AM

Closed

Xfinity TV Issue - 11/6/2022

We’ve addressed the issue that was affecting some customers’ Xfinity TV services. Check to see if you’re back up and running. If you’re still having a problem, please continue to hold for support. Thank you for your patience.

Question

 • 

Updated 

2 years ago

2.6K

24

Was this helpful?

Accepted Solution

Official Solution

CCKyla

Problem Solver

 • 

411 Messages

2 years ago

We are aware of the issue, and are currently working to get things running smoothly again. We absolutely appreciate your patience and understanding with the matter. 

This comment was created from this reply

0

0

user_48341e

Visitor

 • 

4 Messages

2 years ago

Right now, the Sunday Night Football game is mostly frozen. Other channels fine.

Note: This comment was created from a merged conversation originally titled Xfinity glitching during football

20

Notgettingmymai

Contributor

 • 

32 Messages

Same but all channels.  Did a refresh but didn’t help

2 years ago

Smittyrj

Frequent Visitor

 • 

12 Messages

Same here!  Literally missing the whole game.  

2 years ago

user_ff6902

Visitor

 • 

3 Messages

Not working for Apple TV. Great job xfinity 

2 years ago

pamm2

Contributor

 • 

60 Messages

Ditto. It has glitched through the entire game so far, and other channels are fine. I’ve done a reset to no avail. Why does this only happen during sports?

2 years ago

user_041641

Visitor

 • 

2 Messages

Same here! It has been frozen pretty much the entire game!

2 years ago

user_35ad10

Visitor

 • 

2 Messages

2 years ago

Game totally unwatchable. Happens with NBC and other channels

Note: This comment was created from a merged conversation originally titled Help with NBC a sports freezing screen

0

0

sashwa_

Regular Visitor

 • 

14 Messages

2 years ago

None of my HD channels are working.  I just have a black screen.  My SD channels are working fine.

Note: This comment was created from a merged conversation originally titled HD Channels are black

3

0

mtranle

Visitor

 • 

2 Messages

same problem here and I am in Santa Clara California.

2 years ago

0

sashwa_

Regular Visitor

 • 

14 Messages

I'm in Alameda, CA.

I some of my HD channels are working but many aren't.  Those screens are black and no sound.

2 years ago

0

sashwa_

Regular Visitor

 • 

14 Messages

I just checked and it seems like my HD channels are back.

2 years ago

0

user_35b261

Visitor

 • 

3 Messages

2 years ago

My NBC channel keeps freezing but other channels seem to work fine.

Note: This comment was created from a merged conversation originally titled Why is NBC freezing during Sunday Night Football?

14

0

user_469f0c

Visitor

 • 

2 Messages

Yeah same issue here

2 years ago

0

user_0a72a4

Visitor

 • 

2 Messages

Same issue here in Chicago suburb

2 years ago

0

Jwilson70

Visitor

 • 

3 Messages

Yeah, reset the cable box but still not working. I'm in Beaverton Oregon.

2 years ago

0

sma4

Contributor

 • 

28 Messages

Same here in Stephens City, VA

2 years ago

0

sma4

Contributor

 • 

28 Messages

HD channel is working…non-HD has problem.

2 years ago

0

user_50a3d8

Visitor

 • 

2 Messages

2 years ago

While watching tv via the streaming app, got this error and nothing can be viewed now.  Xfinity says no outages in my area

Note: This comment was created from a merged conversation originally titled Error tvapp- 00206

1

user_4ffa7d

Visitor

 • 

2 Messages

Same, always when the Chiefs are playing at home

2 years ago

user_773915

Visitor

 • 

2 Messages

2 years ago

Can't enjoy games on Sunday night football because it freezes a lot during the game. Only at night. Why. Can't wait till Amazon takes over cable. Xfinity always has problems here and there and getting expensive.

Note: This comment was created from a merged conversation originally titled Freezing constantly on sport games at night

1

0

questplayer

New Poster

 • 

6 Messages

yup i cant watch the game tonight either  11/06/22 i think i should get a credit on my bill for every day i cant watch my cable, as im not receiving service im paying for. I also tryed watching the game on the internet and it freezes there also and is not watch able.

2 years ago

0

user_547ece

Visitor

 • 

2 Messages

2 years ago

My cable feed keeps cutting out during Sunday Night Football

Note: This comment was created from a merged conversation originally titled Cable is not working properly

0

0

user_429775

Visitor

 • 

2 Messages

2 years ago

Tv is freezing intermittant like everyone else is. I called support and computer restarted box and called me back. Said due to a system error they can't connect me to a agent. If i want any further assistance to call them back.   Do they always put you into a endless loop like thjs?

Note: This comment was created from a merged conversation originally titled called tech support to only be put on a loop back

1

0

CCStephanieK

Problem Solver

 • 

909 Messages

Hello, I do show the issues have cleared up. How are your services working now for you, @user_429775? [edited due to misspelling] 

(edited)

I no longer work for Comcast.

2 years ago

0

user_856746

Visitor

 • 

2 Messages

2 years ago

Trying to watch Kansas City's Chiefs and Tennessee Tatians .The screen keep turning black and no volume. Very Disappointed  😞 

Note: This comment was created from a merged conversation originally titled NBC Not Working

0

0

user_a6492b

Visitor

 • 

2 Messages

2 years ago

Tv keeps freezing on all channels. I have reset a few times and it has not gotten any better

Note: This comment was created from a merged conversation originally titled Freezing

3

0

user_44acbd

Visitor

 • 

3 Messages

Yes same thing here. SO frustrating. Can not get a hold of tech support

2 years ago

0

XfinityDena

Official Employee

 • 

2.5K Messages

I am sorry to hear about the ongoing issue. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityThomasB

Official Employee

 • 

1.5K Messages

Hello @user_a6492b. Thank you so much for taking time to reach out. We were having some signal issues, but everything has since been squared away. Are you still having this hiccup with the service? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

cdog123

Visitor

 • 

2 Messages

2 years ago

Tv is skipping and freezing

Note: This comment was created from a merged conversation originally titled Slow service

0

0

alawyn

Contributor

 • 

28 Messages

2 years ago

Strangely, most channels above 724 working on both cable & streaming (didn't check them all). <724 (down to 702) won't come in. 30 minutes ago the outage map ceased being available.

Note: This comment was created from a merged conversation originally titled Most channels < 724 freezing both cable & streaming in Oakland, CA

2

0

alawyn

Contributor

 • 

28 Messages

PS: I was watching CBS 705. It's been coming in for a few seconds on cable, then cutting out for a few minutes. On and (mostly) off, continually. This doesn't happen streaming - won't come in at all.

2 years ago

0

sashwa_

Regular Visitor

 • 

14 Messages

I was having the same problem but it seems to be fixed at the moment.  The SD channels were okay for me.  

2 years ago

0

user_645741

Visitor

 • 

2 Messages

2 years ago

I keep getting this message and cannot watch NBC

Playback issue 2111

Error 8

Note: This comment was created from a merged conversation originally titled Playback issue 2111 error 8

2

0

Lamarion

Visitor

 • 

2 Messages

We are having the same problem.  Other channels are playing.  Strange...

2 years ago

0

XfinityDemitrius

Official Employee

 • 

1.3K Messages

Hi @user_645741 ,

 

We greatly appreciate you reaching out to us via our Xfinity Community Forums. This was previously a known issue and should be resolved. If you are still experiencing issues, please let us know and we will be more than happy to troubleshoot further. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_055c29

Visitor

 • 

2 Messages

2 years ago

TV is freezing. Customers in the Kansas City area should be compensated for not being able to watch the Kansas City Chief's on Sunday Night Football. Horrible service by Comcast Xfinity. 

Note: This comment was created from a merged conversation originally titled TV is freezing and has been throughout the entire SNF

0

0

forum icon

New to the Community?

Start Here