Xfinity Community Forum

Customer service complaints

To: whoever cares to keep my business, Year after year since service started, customer service representative has been very unreliable, unaccountable, incompetent in all areas of services Xfinity offers. Not a time ever that a single service call resulted in a resolution; it usually requires multipl

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Chat with live agent

Is there a link for live chat with agent

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Chat with live agent

Is there a link for live chat with agent

Hi! I'm here to help. Can you please send a direct message addressed to 'xfinity support'?

How can i change the number of rings for home phone voicemail?

Everywhere I check it says that option is either on the "Checking Voicemail" tab or on the "Call Forwarding" tab under "Advanced Call Forwarding", but on that tab it says"This telephone number does not have access to Advanced Call Forwarding."

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How can i change the number of rings for home phone voicemail?

Everywhere I check it says that option is either on the "Checking Voicemail" tab or on the "Call Forwarding" tab under "Advanced Call Forwarding", but on that tab it says"This telephone number does not have access to Advanced Call Forwarding."

Hi! I've included an article that details how to do that: https://www.xfinity.com/support/articles/change-number-of-rings-before-calls-are-forwarded

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xfinity app on iphone

unable to log into xfinity app on iphone, just takes me back to login

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xfinity app on iphone

unable to log into xfinity app on iphone, just takes me back to login

Let's try to fix this! Are you able to log in on the desktop site?

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DVR Pixeling & Not Recording Full Program

Have had 2 techs out; 4 new cable boxes; new modem; new hdm1 cords; checked outside & inside wiring replaced TV & still my DVR is Pixeling & acting weird including not recording the entire program. The DVR does work in my bedroom but my Mom wants to watch her recordings in the living room & becuz of

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DVR Pixeling & Not Recording Full Program

Have had 2 techs out; 4 new cable boxes; new modem; new hdm1 cords; checked outside & inside wiring replaced TV & still my DVR is Pixeling & acting weird including not recording the entire program. The DVR does work in my bedroom but my Mom wants to watch her recordings in the living room & becuz of

I'm truly apologetic to hear this and I'd like to look into this a little deeper. Can you send a direct message address to "Xfinity Support" with your name and address?

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How can I access my account?

When I create an Xfinity ID with my SSID, DOB, and phone number it says "This information doesn't match our records" Is there a way I can contact somebody to solve this?

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