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CCJessie1
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Chatterbox

Retired Employee

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5.9K Messages

Monday, November 7th, 2022 4:10 AM

Closed

Xfinity TV Issue - 11/6/2022

We’ve addressed the issue that was affecting some customers’ Xfinity TV services. Check to see if you’re back up and running. If you’re still having a problem, please continue to hold for support. Thank you for your patience.

Question

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Updated 

2 years ago

2.6K

24

Was this helpful?

user_11bd2a

Visitor

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2 Messages

2 years ago

When I change a channel it locks up. 

Note: This comment was created from a merged conversation originally titled Our cable is not working

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XfinityDena

Official Employee

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2.5K Messages

I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken? 

 

I also wanted to make sure you are aware that any time you need to troubleshoot our MyAccount app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/my-account-app-mobile-troubleshooting. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_15387c

Visitor

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2 Messages

2 years ago

I am sitting in my house trying to watch a football game on a local station via xfinity app. I do not have an antenna becuae well I am paying for this channel that is free via air. I have used this app to watch this channel before not sure what I am paying for it I cannot use it when it want to. Please help resolve this. 

Note: This comment was created from a merged conversation originally titled Resolve Tvapp-00281

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user_9706f0

Visitor

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3 Messages

2 years ago

I am very frustrated that I am not able to watch NBC tonight. I am getting the code 00281. Sat on hold for over 35min and finally hung up. 

Note: This comment was created from a merged conversation originally titled T app-00281 error when trying to watch NBC

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user_ac2779

Visitor

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5 Messages

2 years ago

I keep getting this error message on my TV. I can’t watch any HD channels. I’m watching SNF in SD. I can watch HD on my phone.

Note: This comment was created from a merged conversation originally titled Tvpp00281

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user_ce6561

Visitor

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2 Messages

2 years ago

my DVR is not recording the programs properly I get the recordings are freezing, pixelating black screen with white dots not fast forwarding this is on CBS, MSNBC, CNN messages from Xfinity to try again this had been going on for 10 days. I tried using my iPhone that's not using xfinity wifi and I'm.still getting same results 

Also test were ran and and all of the test state that everything is working we checked all of our cable wires and plugs and they are all functional 

Note: This comment was created from a merged conversation originally titled Recording of shows are freezing pixalating

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XfinityAngie

Official Employee

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1.4K Messages

@user_ce6561, please let us know if you are still having issues. We would like to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

nay2elra

Visitor

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2 Messages

2 years ago

I missed the entire football

Note: This comment was created from a merged conversation originally titled Football game

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user_911b54

Visitor

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2 Messages

2 years ago

You guys need to replay that Chiefs game from yesterday. It kept freezing during the entire game. 

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user_911b54

Visitor

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2 Messages

2 years ago

You guys need to re-play that Chiefs game from yesterday due to it kept freezing during the entire game. 

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user_36d6b8

Visitor

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1 Message

2 years ago

Was a resolution to this ever figured out?  I'm in the Franklin, TN area, and having this issue today.

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CCTimothyA

Problem Solver

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785 Messages

@user_36d6b8 Thank you for reaching out. We can understand how this would be frustrating. Are you still having issues with the channels? 

 

I no longer work for Comcast.

2 years ago

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