Retired Employee
•
5.9K Messages
Hurricane Ian
**Update 10/11/2022**
Customers may find additional information about our Florida service restoral plan here: https://florida.comcast.com/2022/10/02/hurricane-ian-response-and-restoration-update-for-central-and-southwest-florida/
This site includes estimated dates of restoral by county. It is updated regularly so we recommend checking back often.
If you need to report a down cable line due to Hurricane Ian, you can do so here: https://www.xfinity.com/customer-requests
**Original Message**
We hope you and your loved ones stay safe during Storm Ian. Download the Xfinity app or check My Account to monitor your services and stay connected in the event power is lost. Check out the Xfinity Response Center for additional information.
Accepted Solution
Official Solution
CCJessie1
Retired Employee
•
5.9K Messages
2 years ago
All,
As mentioned in the original post, customer can find information about Comcast's service restoral plan for Florida cities/counties here: https://florida.comcast.com/2022/10/02/hurricane-ian-response-and-restoration-update-for-central-and-southwest-florida/
Please note, this site is updated on a regular basis, so please check back often for the latest updates.
If you need to report a down cable line due to Hurricane Ian, you can do so here: https://www.xfinity.com/customer-requests
(edited)
0
0
Vialee
New Poster
•
3 Messages
2 years ago
Recently lost power due to Ian and my Wi-Fi is working but my cable tv is not
1
0
jgiannone
Visitor
•
2 Messages
2 years ago
Hurricane Ira ripped the cable line from the house, I am finding it difficult to report that a physical issue is causing internet/tv outages (even though I don't have power). I want to make sure it is addressed, how do I do so?
1
0
user_3d5272
Visitor
•
1 Message
2 years ago
I am homeless due to Ian and have no way to access my services. Can I suspend my account until further notice? If not, please terminate my account immediately and accept the loss of your equipment, since I cannot access my home to return your equipment and may not be able to until they restore the bridge/causeway to Sanibel Island where I lived. Your customer service site will not allow me to speak to a live agent to handle this problem and I do not need another bill piling up. Thank you.
1
0
JOR1017
Visitor
•
4 Messages
2 years ago
Hello- we understand Xfinity is working to restore services following Hurricane Ian and appreciate it. Our entire neighborhood has been restored for both internet and TV, however, we seem to be the one house still without service. It is not allowing us to troubleshoot or report this via app or phone and won’t connect us to an agent. Please advise how we can report that our one house is still without service? We are concerned it could be an outside cable issue or something else effecting our house only. Thank you!
14
0
user_8b455f
Visitor
•
2 Messages
2 years ago
Is there a way to find the ETA for repairs in my area? I cannot seem to access an outage map.
5
xTheEdgex
Contributor
•
73 Messages
2 years ago
I'm in Lake county FL. Where I live, we were not impacted as much from the storm as others were. However, my services are spotty since the storm. This is the second day that the status shows an outage in my area. Can someone give me an update as to when to expect this to be completed? I gave up on online work yesterday because of the internet dropping. Last night, cable TV locked up a few times, and one time my DVR rebooted on its own. That was a first for that to happen. I haven't tried much online today since the Xfinity app won't let me run a speed test because of an outage. All day yesterday, the completion times kept changing. Today there's no completion time at all for the outage. Thanks.
7
0
user_d0e379
Visitor
•
2 Messages
2 years ago
I'm located in Jacksonville Florida, after hurricane Ian I have no internet, no TV services. When is the service going to be resolved. The app says you detected and outage, tells me to input my phone number they will text with update its been 3 days without your services. I need feed back now, I'm taking my business elsewhere if this is not resolved, to a more reliable service provider.
Disgruntled Consumer
2
0
user_e273a3
Visitor
•
2 Messages
2 years ago
I left my home to escape the hurricane. Now, no access to Pine Island. I have no idea when/if I will be able to return home. Island still has no power as far as I know and no cable. How are you handling situations like this? My bill is set up to be automatically paid thru my credit card. There should not be any fees from Sept. 28 onward.
1
0
user_b103b5
Visitor
•
3 Messages
2 years ago
live in the moorings off of Crayton in Naples. My power has come back on but wifi and TV have not. What is the status for the area as I need WIFI for my work. Thank you
1
0
trdubose06
New Poster
•
5 Messages
2 years ago
I apologize for posting here but I can't get through on the phone number and I need assistance.
My home has been without service since 09/28/22 due to Hurricane Ian. My husband and I work primarily from home and are unable to do so because of the outages. I know a Hurricane is not something within Comcast's control but I'm wondering if there will be any credits offered do to the lack of service?
I have attempted to request a credit through the website but it continues to tell me I am ineligible which I am not sure as to why.
Thank you
trdubose06
3
0
ImpliedConsent
New Poster
•
4 Messages
2 years ago
How do I talk to an actual agent? Like most, I am impacted by Ian. Now I am getting warnings of going over my limit (20GB).
2
0
arcook01
Visitor
•
19 Messages
2 years ago
Just received an email from the city of Punta Gorda regarding the restoration of services. Email stated "If power returns and there is still no comcast service, please call us at 1-800-COMCAST". Understandably, couldn't get through on that line. Power has been back for 3 days, just wondering if there is any ballpark ETA on xfinity restoral. I understand the situation with IAN, and if there is no ETA yet, that is fine. Just asking based on that email received.
Thank you
3
0
user_a03afb
Visitor
•
4 Messages
2 years ago
The comcast cable into my house is physically down. How do I get on a list for a technician to reconnect it?
4
0
user_425f86
Visitor
•
3 Messages
2 years ago
Like many others on here, I am impacted by Hurricane Ian and understand it is not Comcast's fault a natural disaster occurred. However, like most folks, I work from home and currently unable to do so caused by the outage. My employer is empathetic to my circumstances, but would like an estimated date for the restoration of services. All of these blanket responses and messages received from Comcast are not helpful. Is there any ACTUAL time frame we can be provided as to better determine a interim solution on my side (IE relocate to an area with working internet from another carrier)? Not knowing if it will be a week, two, etc. is impactful to so many things, including remaining employed to keep a roof over my head.
1
0