Visitor
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2 Messages
Evacuated Hurricane Ian
I left my home to escape the hurricane. Now, no access to Pine Island. I have no idea when/if I will be able to return home. Island still has no power as far as I know and no cable. How are you handling situations like this? My bill is set up to be automatically paid thru my credit card. There should not be any fees from Sept. 28 onward.
XfinityBenjaminM
Official Employee
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1.1K Messages
2 years ago
@user_e273a3 Thank you for reaching out to us here on our Community Forums page. We do hope you and your family are staying safe and that you are able to return to your home soon. You can go to (https://comca.st/3M1xASI) to find more information on how we are going to take care of you while this situation is evolving. We are handling these on a case by case basis and will be reviewing accounts for credit adjustments once services have been restored. We are also not assessing Late Fees in affected areas.
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