New Poster
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5 Messages
Credit for Hurricane Ian Outage?
I apologize for posting here but I can't get through on the phone number and I need assistance.
My home has been without service since 09/28/22 due to Hurricane Ian. My husband and I work primarily from home and are unable to do so because of the outages. I know a Hurricane is not something within Comcast's control but I'm wondering if there will be any credits offered do to the lack of service?
I have attempted to request a credit through the website but it continues to tell me I am ineligible which I am not sure as to why.
Thank you
trdubose06
XfinityRichard
Official Employee
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944 Messages
2 years ago
Oh no, you don't have to apologize for messaging us on this forum! I'm very sorry for the inconvience you are going through with not having service, I truly understand how this is impacting you and your husband since you do depend on the Internet for work. Can you please send me a DM with your full first and last name along with your full service address so that I can assist you further.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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