2 Messages

Thursday, September 29th, 2022 6:56 PM


Hurricane IAN ripped the cable line from the house

Hurricane Ira ripped the cable line from the house, I am finding it difficult to report that a physical issue is causing internet/tv outages (even though I don't have power).  I want to make sure it is addressed, how do I do so?

This conversation has been merged. Please refer the main conversation:

Hurricane Ian

Official Employee


455 Messages

4 months ago

@jgiannone We hope everything is okay for you out there! We can help you with reporting this cable issue. Would you be willing to send us a private message with your full name and address?


To send a "Peer to peer" ("Private") message:

Click "Sign in" if necessary

-Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)

-Click the "New message" (pencil and paper) icon

-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line

-Type your message in the text area near the bottom of the window

-Press Enter to send it


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