Visitor
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2 Messages
Hurricane IAN ripped the cable line from the house
Hurricane Ira ripped the cable line from the house, I am finding it difficult to report that a physical issue is causing internet/tv outages (even though I don't have power). I want to make sure it is addressed, how do I do so?
CCJoshua1
Problem Solver
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567 Messages
2 years ago
@jgiannone We hope everything is okay for you out there! We can help you with reporting this cable issue. Would you be willing to send us a private message with your full name and address?
To send a "Peer to peer" ("Private") message:
Click "Sign in" if necessary
-Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
-Click the "New message" (pencil and paper) icon
-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line
-Type your message in the text area near the bottom of the window
-Press Enter to send it
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