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arcook01
20th Anniversary celebration
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19 Messages

Tuesday, October 4th, 2022 1:02 PM

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Hurricane IAN restoration question.

Just received an email from the city of Punta Gorda regarding the restoration of services.    Email stated "If power returns and there is still no comcast service, please call us at 1-800-COMCAST".   Understandably, couldn't get through on that line.   Power has been back for 3 days, just wondering if there is any ballpark ETA on xfinity restoral.    I understand the situation with IAN, and if there is no ETA yet, that is fine.   Just asking based on that email received.

Thank you

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2 years ago

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This conversation has been merged. Please refer the main conversation:

Hurricane Ian

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XfinityOrlandoM

Official Employee

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1.4K Messages

2 years ago

@arcook01 

 

I hope you and your family are safe, even if you have power our nodes & plants in the area may still be damaged or without power. Our amazing field techs are working 24/7 to get everyone's service back up & running as soon as possible. You can track the service interruption via our amazing Xfinity my account app https://comca.st/3fGMguH, you can even set up text alerts, once the service is back up and running you can obtain credits for the down time, just visits https://comca.st/3SMNAdS and clicks the link, Check eligibility in the Tips in case of an outage section at the bottom of the page.

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user_bfe346

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2 Messages

@XfinityOrlandoM​ We live in St James City on Pine Island and have internet/TV & mobile service. Road to the island is impassable and all utilities are down. Time for fix is unknown. Will Xfinity suspend billing for internet/TV until service is available, but continue our mobile service?

2 years ago

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CCAnna

Problem Solver

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874 Messages

I am sorry to hear about your situation @user_bfe346. I hope you and your family are safe and well during the aftermath of hurricane Ian. I certainly want to make sure we address all your questions. Credits are handled on a case by case basis and cannot be assessed until full services have been restored. If your home suffered damage, you can suspend your services by filling out this form.

 

Your mobile service will not change. For customers in affected areas, we won’t reduce your speeds after you hit 20 GB. You'll still receive emails about nearing and reaching the usual 20 GB threshold, since these are automatically generated, but you can disregard them. Remember that you can use your mobile device as a personal hotspot to connect your other devices to the Internet. Data used as a mobile hotspot will count toward your data charges for the billing cycle. You can also turn on your phone’s power saving mode to help make your battery life last longer.

 

I took this information from our weather response FAQ article https://comca.st/3SWM4py. This article should answer any questions you might have moving forward. 

 

Please see https://comca.st/3SQfipQ to stay connected with up-to-date information, tip/tricks to help stay connected, and ways to utilize your services during the interruption. 

 

If you have any additional questions or concerns, please don't hesitate to reach out. You are all in our thoughts during this difficult time.  

 

 

 

 

 

I no longer work for Comcast.

2 years ago

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