Tuesday, October 4th, 2022 2:14 PM
The comcast cable into my house is physically down. How do I get on a list for a technician to reconnect it?
4 months ago
This conversation has been merged. Please refer the main conversation: Hurricane Ian
Hey there @user_a03afb. Thanks for taking the time out of your day to reach out to Xfinity on Forums! I'm hoping that you are your loved ones were safe during Hurricane Ian! Our Prayers are out to the family and loved ones who lost their homes, and family members! ❤️
I would love to assist with getting that cable line back up where it should be.
Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" message:
Thank You for taking time out of your day to reach out to our team, here, at our Comcast secure communication site 😀
Our Digital Care Team, here, is a specialized team of experts in everything Comcast. We are committed to providing our customers with consistently superior customer service and support.
I will be happy to assist with your cable concerns. You have come to the right place.
I'm praying that you and your family are safe George. Looking at the Line, is the pole still in tact where the line comes from?
Yes, the pole appears intact.
My apologies @user_a03afb could you please send us a direct message to continue gathering your contact information. (see instructions above)