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Live Agent Promises Rewards?
While trying to get my account set up at my new address two agents I spoke with offered an ipad for Xfinity mobile - as well as an Amazon card. I agreed and have yet to head anything about either of these rewards. I have attempted multiple times to reach someone via the live chat yet mysteriously th
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Customer Service
I have been trying to fix the same issue no one’s helping had Comcast come out nothing fixed. It’s been over a week and this happened more than once and I always fix it this time I can’t. I have the Norton vpn I turned it off didn’t work. But I I do
Solution to "Comcast currently unavailable" when adding your Comcast email to iPhone
So last Friday my Comcast email stopped downloading to my iPhone. First I tried various solutions suggested by Xfinity Online Support & Apple's Online Support pages. None worked. So then I tried deleting my Comcast email account from my iPhone & then planned to add it back. Which is where I ran into
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@mbieganski3 Thank you. I did the same. I have an Apple iPad and went to the App Store, searched on Xfinity Remote App, downloaded it, logged in and was able to tap on the darkened stars on the channels that were a problem and it worked! &nbs
Can't delete channels from favorites
I can't delete premium channels that I no longer subscribe to from favorites in the guide or from the saved menu. it only offers subscribe or record, delete is not offered as an option. The delete option is offered on all other channels
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how do I use X1 with different wifi network?
I switched from xfinity internet to a different wifi provider. now all of my premium channels HBO Showtime Cinemax and X1 apps Netflix Peacock Paramount no longer work. is there a way to specify a different wifi provider so I can cotninue to use those items? for those in similar situations what othe
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X1
@DSXfiRealistically, it’s going to boil down to the device being used(and operating systems). Examples, an iPad will never see Gig, an iPhone 8 is faster than an iphone6, a high end laptop/Mac is going to outperform an older PC. To a tech, it doesn’t
What speeds should I expect on Wifi with the 1GB speed plan.
I just got my xFi modem and the 1GB plan and I am getting 940mb if I am connected via an ethernet cable, but much lower if connected via wifi. I was wondering what should be my expectation if I am connected through wifi. Let's say that it is the best case scenario and I physically have my laptop res
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Same issue. Same everything. I look forward to Comcast telling me to do the same steps that everyone has tried and didn't get success. So, Comcast help, what should I do? IoS updated on Iphone 15, same error message as everyone els
iOS problem with Comcast mail
I was prompted to change my Xfinity password. I did that and of course I couldn't get email on my Mac. I entered the new password and could again get email. However, despite having the right box checked in security settings( allowing 3rd party access); I can not get Comcast email on my iPhone or my
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Phone not activating
I have been waiting almost 7 hours for my phone to activate from Verizon to Xfinity. I transferred my husbands phone # and my ipad with no issues, service transferred within minutes. Something is wrong with my activation. I called and spoke to a representative, she said my phone would activate at 5
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Devices
I have been told this today, I wasn't sure if this was true, he was so insistent, my thought this should be a scam. " As I can see your account is eligible for wonderful discounted offer : In which you will get same 800mbps speed unlimited data w
“Free” ipad offer [Edited]
We were scammed into purchacing an iPad. We were told it was an incentive/gift fir getting Comcast internet. Only to realize too late that we were being charged about $45/month for installments on the iPad and an xfinity mobile line attached to the ipad. I was on the phone for hours yestsrday being
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I went through exactly the same process as you all, but did figure this out. You Have to have an apple account in order to get Apple tv, no matter what. You have to be able to get the apple app and can only do it on an apple device .... iPad o
Can’t activate Apple TV with the Bundle
I got the bundle pack with Apple Peacock and Netflix. Peacock and Netflix activated no problem but Apple TV will not activate.
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@XfinityValerie I’ve uninstalled and reinstalled the xfinity stream app on both my iPhone and iPad and still the same message on the tv that xfinity is ready to stream and then on the device that says that media not selected. I can cast my othe
Xfinity stream not casting
Trying to cast from my iPhone to my tv, My app says casting to my device, and my device or tv says Xfinity stream ready to cast, but nothing happens. All other apps work fine.
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I am unable to watch anything on HBO MAX on my Comcast system. It returns me to the home page every time I try to select a program. I did a reset on my infinity app and still can not watch anything past the home page. Other apps are work
HBO Max - Not Playing Videos on TV
This just started happening yesterday. I go to Apps on my Xfinity tv menu and it brings me into my HBO Max account. Up until now, I have been able to play videos without problems on my tv. When I click play to watch a show, it acts like it's going to start playing but then pushes me back out to the
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Slow speeds
Pay for 1200mbps, getting less than 5mbps. Cant even stream a show with hardwire. I received messages from Xfinity on Friday that they were having problems, but no further updates. I live in Palo Alto, CA. I’ve spoken to agents twice, only for them to offer me a new iPad or cell service, with no res
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Your Home Network
We pay for Premium cable with HBO MAX via Xfinity in Florida. We no longer get the CBS we pay for and ABC is hit or miss. Now we can’t see local news in Asheville on ABC. The solution seems to be cancellation of cable and get You Tube Tv. I am forced
Broadcast (CBS, ABC, etc.) stream apps no longer working with Xfinity
As of this past weekend, have encountered error messages whenever I try to watch live TV with my normal streaming apps, such as CBS and ABC. I have never encountered this before. It says that the live stream is not available through Xfinity. This is extremely frustrating as these apps have been the
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I'm having the very same issue as above. I could not get my xfinity mail in Outlook. I logged into xfinity mail in browser and checked the 3rd party access. I changed my password and checked it works with the browser email. I still cannot get my mai
Adding Comcast email to Outlook
On Feb 2, 2024, my comcast email stopped updating in Outlook 365. After researching and trying a number of suggested fixes, I finally took some advice and deleted the comcast email from Outlook, intending to reinstall it. I tried verifying that I could log in to my comcast email through a web browse
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Email no working
Ever since I had to change my password to add a new credit card to my account for monthly payments for internet for our Florida account. My email doesn’t work on my IPad or iPhone. It stopped working 10/11/24 . This is the email I use for doctors and insurance companies anything important. My other
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Lawsuits?
[Edited: "Solicitation"] I would like to give them back a piece of the [Edited: "Language"] they have put me through. I was paying 65 a month for 800mbps 2 years ago, I am now paying 96 a month for 300mbps. I downgraded to save money and still pay more. New customers are being offered 300mbps for 35
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Your Home Network
@user_6cf198 - I run into this issue on my iPad too. Recently through troubleshooting discovered if I close all my apps running and restart the stream app, it runs great. My sus[I ion is it’s having a conflict with another streaming app that’s alread
Picture freezes and audio continues on Stream App
While watching recorded shows on my iPad, the picture freezes and the audio continues. It’s happening to my roommate on her device also so it’s not my iPad. I uninstalled and reinstalled the app with no resolution.
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Are only 3 episodes available for us on HBO Max during the Watchathon? So disappointed. Any chances of this changing to offer more this week? Almost wish I didn’t watch the ones I did. Thanks! Note: This comment was created from a merged co
Xfinity Watchathon 2021
Starting Tuesday, April 27, 2021 and continuing through Monday, May 3, 2021, the biggest week in television history is back! Watch the best shows and movies from HBO Max, Showtime, Starz, Hulu, Epix, AMC+ and more! Xfinity customers can watch thousands of episodes and hundreds of movies on demand fr
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Yes, replacing my X1 box finally did the trick. The HBO Max app now launches and works fine. Several Xfinity support personnel throughout this ordeal, including the service tech, hinted that they’ve heard of this problem but none of them came right o
Can't get HBO Max app to launch
I've tried: -deleting all cookies/data from apps via X1 box privacy settings -restarting box -Xfinity system refresh -unplugging box -checking parental controls -signing out of all devices via my HBO Max account And I still can't get the HBO Max app to launch. Just get the purple screen with HBO Max
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I just installed the xfinity box. I don't have Paramount+ and I'm not tempted after seeing the comments here. (Edited: See Forums Guidelines https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c -but it
user_b2c566
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3 years ago
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Slow App response and load times.
Why is there so much lag time between the remote and 3rd party apps on the X1? Even load times are much longer than using my roku. Is there a simple fix besides calling a tech to come out?
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