U

Visitor

 • 

1 Message

Sun, Sep 5, 2021 2:45 PM

Slow App response and load times.

Why is there so much lag time between the remote and 3rd party apps on the X1? Even load times are much longer than using my roku. Is there a simple fix besides calling a tech to come out?

Responses

Official Employee

 • 

264 Messages

1 m ago

Hello, @user_ef34d5. Thanks for bringing this application concern to our attention. I apologize for the time it's taken to follow the command you've requested.

 

We can definitely troubleshoot together to see how we can fix this without having to schedule a tech appointment. Have you by any chance reset the cable box? If not, please use the self help option on the My Account app to do so. Please let me know if the issue persist after doing so. 

Visitor

 • 

1 Message

2 d ago

I have the same issue.  It really is annoying because you think a command wasn't received so you click something else and once it catches up you are now watching something you didn't intent to.  I've reset by box many time over the course of the past year and the issue persists.

New to the Community?

Start Here