So, Xfinity-- what solution have you come up with? This is never-ending as of now. Refresh, restart doesn't help. My connection is good. I'm pulling 400 Mpbs in a one bedroom with one user. And yet....watching these 3rd party apps is impossibly anno

Yes, I don’t understand why a hard wired dedicated tv system is so much worse than an iPad. Must be bad engineering in the X1 box. I definitely expect better for $200+/ month!!!

I just installed the xfinity box. I don't have Paramount+ and I'm not tempted after seeing the comments here. (Edited: See Forums Guidelines https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c -but it

Thank you so much for taking the time to provide all of these details. Can you confirm which apps this is occurring on for you? This is only on the external 3rd party apps correct? Or are you having the same issue when viewing a recording etc?

Nothing worse than when a vendor/service provider refuses to acknowledge an issue that is obviously widespread, and then responds to complaints with “let’s take this offline” and communicate privately.

Yes you can restart all the time but you shouldn’t have to keep doing this they need to fix the problem, every time you call you have to do all these steps over and over then it starts working and they think they have solved your problem when the jus

Why is there so much lag time between the remote and 3rd party apps on the X1? Even load times are much longer than using my roku. Is there a simple fix besides calling a tech to come out?

Why is there so much lag time between the remote and 3rd party apps on the X1? Even load times are much longer than using my roku. Is there a simple fix besides calling a tech to come out?

Xfinity, this is not a problem with wifi speed or anything of that nature. The problem we are all having is with the X1 box itself. Any 3rd party app, Netflix, Disney plus, etc, is slow between time to load the actual app, selecting movies, loading

Same issue here. So frustrating that for the $200+ a month that I’m paying to Xfinity that these apps are ridiculously slow and often unresponsive. I get continual spinning and then an “error has occurred” pop-up. It is worse with Paramount Plus, wh