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user_fbz5c9
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Friday, December 27th, 2024 3:58 AM

Live Agent Promises Rewards?

While trying to get my account set up at my new address two agents I spoke with offered an ipad for Xfinity mobile - as well as an Amazon card. I agreed and have yet to head anything about either of these rewards. I have attempted multiple times to reach someone via the live chat yet mysteriously the chat has been disconnected each time. 

Question

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Updated 

5 months ago

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XfinityAlyssaA

Official Employee

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1.9K Messages

5 months ago

Good evening @user_fbz5c9, and thank you for reaching out on our Community Forums with your iPad and Amazon card concerns, we appreciate it. We are happy to review your account and reward concerns further. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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