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user_6ba5d2
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Thursday, October 7th, 2021 3:16 AM

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Xfinity stream not casting

Trying to cast from my iPhone to my tv, My app says casting to my device, and my device or tv says Xfinity stream ready to cast, but nothing happens.  All other apps work fine.

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3 years ago

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Official Solution

XfinityChristina

Official Employee

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923 Messages

3 years ago

Hello, @user_9ce9a0, @user_6ba5d2 and any others seeking assistance. If you are attemtping to stream using Chromecast there is a known issue at this time. Our team is working to resolve this as quickly as possible. We do not have a workaround or a solution at this time. We will keep you up to date on any solutions we find. Thank you for your patience. 

 

This comment was created from this reply

33

user_8edc4a

Visitor

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2 Messages

@XfinityChristina are there still issues. Been having problems for over a week

3 years ago

user_6f5d93

Visitor

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10 Messages

We are also still having issues casting to our google home. It works on our TVs, but they may not use chrome cast. 

3 years ago

user_d4ebab

Visitor

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3 Messages

(edited)

3 years ago

0

user_138de1

Visitor

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1 Message

@XfinityChristina 

what has changed? Because it was working perfectly until about a week ago? Any suggestions to help us fix the issue? 
thank you. 

3 years ago

XfinityBillie

Official Employee

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2.8K Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I'm truly sorry to hear that you are experiencing issues with being able to cast to your TV. I would love to look into this further and go through some troubleshooting steps with you.

Please send us a direct message to "Xfinity Support".

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_fcc181

Visitor

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4 Messages

3 years ago

Same problem. I have tried from iPhone (10 & 12) and iPad (4th gen) and get the same - Most current iOS on all devices, just updated Xfinity App on all devices, shut down WiFi router, TV, iOS devices are restarted, SONY TV XBR-65X800H also current on everything, and the problem persists. On my phone, when I select cast, it shows my TV, I select, and after few seconds it shows eating, the TV shows "Ready to Cast". On the phone I click on the cast icon, and I see several things. "Stop Casting" which implies it is casting. I can use the volume bar and the volume adjusts on my TV, and right above the volume bar, it says "Media not selected" which implies somehow it's not streaming to the TV because it thinks the TV is not selected!!! No matter what I do, and what channel I select from Xfinity, I get exactly the same.

All was working until last night before turning off for bed. Nothing seems to work this AM - and no other changes since last night when it was working fine...

Any ideas??? 

9

user_94a5cc

Visitor

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7 Messages

@user_fcc181 I am totally having the same issue with my Vizio TV. The crazy thing is that my tv streams YouTube videos an every app I have on my iPhone 8 all except Xfinity mobile.

3 years ago

C74300

Visitor

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1 Message

I am also having the same issue and wondering if others have had this problem resolved.

3 years ago

user_d4ebab

Visitor

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3 Messages

@user_fcc181 same issues here, hope they fix this soon,

3 years ago

0

user_7664cc

Visitor

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3 Messages

@user_7664cc another reason I’m switching to DIRECTV, you don’t have ACCN

3 years ago

0

user_b1c0ee

Visitor

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5 Messages

@user_fcc181 I am having the same problem and it’s been over a week so has it been figured out

3 years ago

0

user_08941e

Visitor

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1 Message

3 years ago

Same issue, both iOS and Android. 

2

CCMike1

Official Employee

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933 Messages

@user_08941e have you tried updating the firmware on your TV by  chance?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_e2cc19

Visitor

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7 Messages

Frustrating that the Xfinity employees on this thread continue to send us all on a merry chase, wasting our time, when they clearly KNOW it’s them. Not us. 

3 years ago

0

user_926242

Visitor

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6 Messages

3 years ago

Any fixes? Same here

1

0

user_d9fa95

Visitor

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13 Messages

@user_926242 same issue

3 years ago

0

user_367dab

Visitor

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4 Messages

3 years ago

Same here.  Just started today.  TV says Xfinity ready to stream and then in the app after I’ve casted, it says media not selected.  Reinstalled app, no change.

8

user_d4ebab

Visitor

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3 Messages

@user_367dab same here! 

3 years ago

0

user_97be40

Visitor

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1 Message

Same issue for the past few days thinking about getting rid of Xfinity all together. All other apps work

3 years ago

CCAbbie

Problem Solver

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1.4K Messages

@user_97be40 I am sorry to hear you are also having issues. Can you please give me some additional details on what specific issues you are having? Is this an issues specifically with casting Xfinity Stream?

I no longer work for Comcast.

3 years ago

0

merrileegh

New Poster

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3 Messages

Come on xfinity. We’re all having the same problem. Fix it. 

3 years ago

XfinityVianney

Official Employee

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1.8K Messages

Hi, @@user_367dab. We are working with our systems and our streaming partners to ensure this gets fixed for every platform. I know we have many folks having issues casting to various devices, and we thank you for your patience. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_3670f2

Visitor

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2 Messages

3 years ago

I don't have anything to add except I'm glad it's not just me having this issue.

0

user_1c16f0

Visitor

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2 Messages

3 years ago

I’m having the same issue with trying to cast from my IPad to tv. It was working fine until 2 days ago. I hope the problem is fixed ASAP!!!

1

user_d9fa95

Visitor

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13 Messages

@user_1c16f0 same issue. 

3 years ago

0

user_926242

Visitor

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6 Messages

3 years ago

So is this an xfinity issue? Or tv issue? Sounds like i know the answer since other apps work, youtube tv,etc

(edited)

0

0

CCValerie

Official Employee

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974 Messages

3 years ago

Hi there, @user_6ba5d2, thank you for taking the time to reach out on our Xfinity Forums and for bringing this to our attention! I know how frustrating it is when you cable services are not working the way we want them to. Have you gone through any troubleshooting steps on your own? Restarting your TV and/or phone? Reinstalling the app?

7

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user_926242

Visitor

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6 Messages

@XfinityValerie i think most have all tried these steps, i know i have. Even took off wifi and re-connected.

3 years ago

user_367dab

Visitor

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4 Messages

@XfinityValerie I’ve uninstalled and reinstalled the xfinity stream app on both my iPhone and iPad and still the same message on the tv that xfinity is ready to stream and then on the device that says that media not selected.  I can cast my other apps (prime, apple+ And news apps) to the tv with no issue.  Just the xfinity stream app doesn’t work. 

3 years ago

user_2a5ec9

Visitor

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2 Messages

@XfinityValerie is there a fix for this?

3 years ago

0

user_f7310c

Visitor

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9 Messages

@user_926242 I have same problem. Bought new Chromecast and it worked for a week. Now new one shows same thing. Wasted $30. Just shows Ready to cast. When I hit the streaming icon next window says media not selected.

3 years ago

user_d9fa95

Visitor

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13 Messages

@XfinityValerie yes I did and still have the same issue.  Pretty sure the problem is on your end Xfinity 

3 years ago

StevieB54

Visitor

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2 Messages

3 years ago

I’m having the same problem, went thru all the steps.  It says “media not selected “ under the device it’s casting to.  What does that mean and how do I select it?

8

CCAbbie

Problem Solver

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1.4K Messages

@StevieB54 Hello and thanks for letting us you are having an issue as well. The original post was for a message coming up as "ready to cast" are you seeing that message along with "media not selected“? Also, you mentioned going through all the steps. May I ask what specific troubleshooting steps you have done? 

I no longer work for Comcast.

3 years ago

jfrancer6

Visitor

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1 Message

Are you going to help at all? Any solution coming??

3 years ago

0

user_f7310c

Visitor

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9 Messages

@XfinityAbbie I have same problem. Bought new Chromecast and it worked for a week. Now new one shows same thing. Wasted $30. Just shows Ready to cast. When I hit the streaming icon next window says media not selected.

3 years ago

0

XfinityGabby

Official Employee

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1.5K Messages

Hello @user_f7310c. Thank you for taking the time to reach out to us to our Forums, there is a known issue with the Xfinity Stream app Casting and we are working on a solution. In the meantime, have you attempted logging into Xfinity from a computer and select streaming then Cast on the tab from your browser (select sources in the cast menu->tab)?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_f18601

Visitor

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3 Messages

I just tried it on my computer and the tv is stuck on the same "Ready to Cast" screen. But I'd say my priority is being able to cast from my phone to the tv.

(edited)

3 years ago

0

user_926242

Visitor

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6 Messages

3 years ago

I think original questions deals with “ready to cast” on screen but not casting. Sounds like there may be orher problems being posted.

0

user_669c64

Visitor

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1 Message

3 years ago

At vacation home in New Hampshire. Normàlly cast to tv using Xfinity stream and chrome cast. It no longer works. Tried from multiple devices. Xfinity stream appears on screen the three dots are moving, but show never starts. All other individual apps HGTV, dest etc work fine. Xfinity Stream works on hand held devices but won't cast. Also mirroring doesn't work. What happened to a great app?

1

user_d9fa95

Visitor

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13 Messages

@user_669c64 same issue. Someone at Xfinity really [Edited: "Language"] the app 

(edited)

3 years ago

0

user_fcc181

Visitor

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4 Messages

3 years ago

I solved my problem after several hours of search and many various steps.

The issue is with Google "Cast" app on the TV.

On your TV, list "All the Apps" from "Settings", a long list, find the "Cast" app, and click on it, then "Clear Data", and then also update the "Cast" App.

Then shut down & Restart your TV, and it should work.

Don't expect it to be easy or straight forward - Nothing with Google is. It should have been automatic with all app updates on your TV. Hope this helps.

As for getting help from Xfinity - about the worst place for getting much help. Unfortunately they are a monopoly and little cab change their behavior for real customer support - I have dealt with them for years & years - the only cable alternate is ATT (fiber) much better Gig internet service, but lousy TV service also - so I have held off switching yet -

Good luck w/your casting problem...

4

user_926242

Visitor

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6 Messages

@user_fcc181 worked. Going into tv setttings, clear data for casting or screen sahring. Resatart tv.

3 years ago

user_5d8748

Visitor

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3 Messages

I don’t have a smart tv. It’s from my phone. Does not work 

3 years ago

0

user_2562bf

Visitor

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1 Message

@user_fcc181

Thank you!! I found the Chromecast app and UNINSTALLED the updates back to factory setting. I'm streaming again! 

3 years ago

0

user_f7310c

Visitor

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9 Messages

How did you uninstall updates?

3 years ago

0

Jake_567

Visitor

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3 Messages

3 years ago

I am having the same issue and tried the troubleshooting steps. Attempting to stream from Xfinity Stream app and a chrome browsers.

Casting to a Chromecast not an app on the TV. 

0

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user_fc1959

Visitor

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2 Messages

3 years ago

Issue began for me with android app version 6.9.5.001. I performed every step in Comcast T/S guide, including a factory reset of Chromecast. Ironically around the same time, services using Let's Encrypt SSL ran into issues when their root CA expired a few days ago. As it stands, only Xfinity Stream has the issue. Other services work as expected with the Chromecast.

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