Can't delete channels from favorites

Hello user_0a4zbw. Are you going to the favorites on your cable box or the Xfinity App?

Same problem here, HBO max will not delete from favorites, nor will any other premium channel. the only channels were delete works are regular cable channels 

Hello wolverine19871 how long has this issue been affecting you? What self- troubleshooting steps have you already taken? And is this on the Stream App and on the cable boxes?

@XfinityWilliam​ your question is confusing to a layman.  I’m using the xfinity remote control that I use for all functions on my xfinity network.  The guide is displayed on my TV.  When I go to the guide, clicking on the guide button on the remote and click guide a second time, I can select my guide view.  I select the view that has a star beneath reads Favorites. When I select that it goes back to the guide which reads on top Guide/Favorite Channels.  All the channels which I selected as a favorite is displayed with a “*” on the left side of the channel column.  So, after explaining this in great detail, when I want to add a channel to favorites, I go to the guide and select free to me, go to a channel I want to tag as a favorite, go to the channel column and click.  The bottom of the screen will have options of Watch - Record - Favorite - Default Channel - Channel Info.  If I want to add it to my favorite I select that with my xfinity remote.  To take that favorite off would go to a channel I had previously tagged with an asterisk “*” indicating it’s a favorite, click in the channel column and below selections will come up as follows: Watch - Record - Remove Favorite - Default Channel - Channel Info.  Folllowing me so far?   The issue is I tagged a premium channel as favorite and since I unsubscribed.  Now I am unable to take asterisk (favorite indicator) off.  The only options I get when I go to that channel in the channel column, click okay are Subscribe - Record - Channel Info.  No “Remove Favorite.” It stays on my Guide/Favorite Channels retaining the asterisk “*”. 

When I on the favorites menu and have an asterisk next to certain channels I can remove the favorite asterisk on regular channels but when I try to remove from my premium unsubscribed channel, I only get Subscribe - Record - Channel Info.  No “Remove Favorite.” It stays on my Guide/Favorite Channels retaining the asterisk “*”.

@XfinityChristy​ i seem to have a problem communicating the fact that I no longer have a subscription to Stars or Cinemax; therefore the Unsubscribe option or the Remove Favorite option is not offered in any menu I can access, the only options are subscribe or record.

I do think that a work-around to this problem (other than a "bug fix" in the actual program running on the X1) would be to have a support representative call me. I do have phone service from Comcast, so you do have my number. The rep or support tech could turn on Stars and Cinemax. This should then give me the option to Remove Favorite; (I do have this option on HBO and Showtime). While on the support call I can remove the channels from Favorites and the support/customer service tech could then remove access to Stars and Cinemax. I do believe that this should solve my problem and put a smile on my face.

Do you think that this could be a solution to my problem, and if so, can you arrange this for me?

@XfinityChristy​ None of what you stated works. When I go to delete from favorites premium channels, all I get is subscribe, record, and channel info. When I select channel inof my choices are subscribe, record.

@XfinityAlfonso​ I have the same problem. The workaround you suggested is not a good fix. Xfinity needs to fix this problem from the source. It's maddening to read all these responses. I'm sure thousands of people have the same issues.

I unsubscribed MGM+ but before I unsubscribed, I had set it on my Favorites on the xfinity guide.  Now when I try to remove it from favorites, it doesn’t give me the option.  The only options I get is to Subscribe   Record   Channel Info.  Other channels that I can watch the options are  Watch   Record   Remove Favorite   Default Channel   Channel Info.  How do I remove the “*” from the MGM+ channels since I can’t watch them without resubscribing? 

@XfinityShawn​ I get a screen which reads “Subscribe     Record      Channel Info” when I attempt to take the favorite “*” off by trying to remove favorite.  

Hello, user_0a4zbw and thread! If you go to the channel menu by clicking on the channel on the left side of the guide (where add/remove Favorites should be) and select Channel Info, does the option to remove the favorite show up from that screen? I see both ways to remove it when I check my X1 box. 

The only options are Subscribe  Record.  

I have the same problem. Why can’t we delete a favorite that we no longer have a subscription to. Seems simple enough!

@user_1cn11l​ I agree.  They aren’t putting much effort in resolving this issue.  

@XfinityVictor​ I am.  

@XfinityVictor​ Because Xfinity is dysfunctional!!!! Good lord. These "support" replies are a joke.

@XfinityVictor​ Y E S   Y E S   Y E S  YES!!!!!!!!!!!!!!!!!!!!!!!!!!!

@XfinityVictor​ Yes, everyone is still having this problem.  

@user_eph6ej Welcome to our community forum! Thank you for reaching out so we can help with your Xfinity service. We want you to get the support you need every time you reach out, so I'm sorry you were having trouble. Please provide more details about the issue you're having. 

@XfinityEmilyB​ read the past threads on this forum.  

@XfinityEmilyB​ How could you possibly need more info? We can't remove channels that we no longer pay for from our favorite channel list. ABC!!!

inexplicably, the eight different Paramount+/Showtime that I am unable to UNfavorite on my TV, no longer even appear anywhere, even when selecting ALL channels, when streaming on my chrome book (via browser), or streaming via iphone app…But they surely are staring at me right in the eye in my Favorite Channels View guide on my television.  No option available to remove them on the TV. 

Ironically, I ultimately canceled the Paramount+/Showtime channels because 

its movies would buffer like crazy…but only on the tv, not when watching on another device.   This is yet another problem that 

many others have complained about on the Forum… that Paramount+ buffers crazily

when trying to watch on a television. 

(i’ve got gigabit internet and a robust 

router & modem…it’s not a local issue, it’s on the xfinity side

@mbieganski3​ You are correct about Paramount+ being terrible on the Xfinity cable box. I have  ROKU TV and use the app on the TV to watch Paramount+ with no buffer issues. It is amazing that; even though the signal is coming through the same wire; bypassing the cable box and going straight to WiFi produces a far superior signal. This, along with the inability to remove previously unsubscribed channels from the favorite guide, have been well documented issues and Comcast support seem oblivious to the complaints of many customers who meticulously describe their problems. Instead of making the problems go away; it seems that Comcast is hoping that their customers grow tired of complaining; and hope that the complaints go away

@user_cpzd5i​ I think they stopped trying to resolve this issue.  I believe that if they allowed us to have the premium channel again for about 10 minutes or so, we could unfavorite them.  

@XfinityAmandaB​ you can remove favorites with no problem except the premium ones.  

kenkaz Were you able to remove channels from favorites?

@XfinityVictor​ NO - we were not able to remove the favorites we are no longer subscribed to. Can't you read? This has been stated at least a dozen times above. Can we please get ONE SINGLE SENSIBLE ANSWER in this thread? Even if the only option is for one single rep to have the decency to admit that it's Comcast's problem, not ours, and that nothing can be done about it and you're not interested in having it fixed for us????

@XfinityVictor​ The only way I was able to resolve my problem was to resubscribe to the premium channels that I couldn't delete; wait a few hours; remove those channels from my favorites; then unsubscribe from those premium channels. I am now retired from working over 20 years in information technology (network admin and help desk) and I am completely astonished by the way the way the phone reps and the people representing Comcast on this forum can't seem to understand what end users are explaining; in plain English! Usually it was the end users that have comprehension problems; not the people that are hired to help them! I apologize for the rant, but if someone would go back and read this entire thread, along with all the other ones involving this problem, you could easily see that if an end user unsubscribes from a premium channel before removing that channel from their favorites, they have no option available to them to remove that channel from their favorites. How many people have to clearly state that their only option listed is Subscribe or Record  

I’ve been checking every day to see if it’s been fixed.  Not yet.  Has anyone been attempting to resolve it?  

see my reply i just posted (sorry, not sure who i specifically replied to), but the fix suggested by someone earlier of using the xfinity REMOTE app finally resolved this for me.    I downloaded it this morning, not really to use as a remote, but exclusively to fix this Favorite bug.    On the Remote app, 

i un-starred the half dozen paramount+/showtime channels that refused to remove from my Favorites menu even though i cancelled them and

when i then checked the Favorites on my 

tv menu finally they were gone 

@mbieganski3​ Thank you.  I did the same.  I have an Apple iPad and went to the App Store, searched on Xfinity Remote App, downloaded it, logged in and was able to tap on the darkened stars on the channels that were a problem and it worked!  When I went back to my TV Favorites menu the culprits were gone!  I appreciate your post!  

I was trying to use the stream app rather than the REMOTE app. It did let me remove them with the REMOTE app but they were still showing on my TV. After restarting my main DVR box they are gone. Thank You All 

Yes, this worked! But in the chat with Xfinity, the agent didn't mention that and couldn't help. I agree with Toxteth below. I must have read a dozen discussion boards about this issue before finding this answer on doing it in the phone app. More than that, why the heck doesn't Comcast make it doable in your TV??????????????

Hello @user_vkgiuv, have you tried the steps to remove the favorites listed here? 

I guess we all needed to dump xfinity for another cable provider !!!!!!!!!

@user_vkgiuv​ I had the same frustrations. Another user in this community said that you can remove the channels from your TV by using the Xfinity app on your smartphone. Delete the unwanted favorite channels using the app and they'll disappear as favorites on your TV. I did this and it worked - no thanks to Comcast or their reps, who doesn't seem to know anything about it. And no thanks to their designers either who make such faulty, inconsistent, un-user-friendly software.