Visitor
•
10 Messages
Can't delete channels from favorites
I can't delete premium channels that I no longer subscribe to from favorites in the guide or from the saved menu. it only offers subscribe or record, delete is not offered as an option. The delete option is offered on all other channels
user_0a4zbw
27 Messages
7 months ago
I’m having the same problem. Would like to be able to remove the premium channels from my favorites that I no longer subscribe to.
7
XfinityChristy
Official Employee
•
1.6K Messages
7 months ago
11
0
user_17x3z2
1 Message
7 months ago
I have the EXACT problem this user has described. I need assistance in resolving this to minimize the nuisance channels from FAVORITES.
13
user_0a4zbw
27 Messages
6 months ago
I’m surprised with all this activity that no resolution is offered. There should be a resolve to this problem. I’ve tried everything that techs have offered and nothing has worked.
5
user_k8zktg
1 Message
6 months ago
I am also having the same exact problem. We should be able to remove from Favorites list a formerly Favorite channel to which we're no longer subscribed. Xfinity is a billion dollar technology company. It's absurd that the box guide application does not give us this option. Can Xfinity please get this situation corrected for all of us.
3
user_eph6ej
1 Message
6 months ago
The obvious root cause of this issue is that [Edited: "Inflammatory"]! Useless, entirely void of any value. I just spent 87 minutes on the phone with a support desk person who was either deaf and mute or intentionally proposing the issue was because of a loose cable or I needed to get a new box. The cost continues to soar, and the service is non-existent. [Edited: "Inflammatory"].
(edited)
3
mbieganski3
Visitor
•
8 Messages
5 months ago
same here. i subscribed to the paramount+ showtime channel for a couple of months and added them as favorites on my tv. I recently cancelled them but likewise unable to now remove them as favorites. (i’ve done the system refresh thing twice to no avail)
0
Kel123
1 Message
5 months ago
@Xfinity yes we are all still having this issue. This is a failure/bug in the system and there is not anything we as customers can do to correct the underlying issue. When you unsubcribe from a channel there is no way to remove it from the favorites list through the cable box menus or guide.
There are currently two possible work arounds that I am aware of, and I'm currently testing.
1. is to use the xfinity remote app. On there you can select/deselect favorites by using the star next to the channel name/number.
2. Is to use a browser to log into the xfinity stream online and use the live TV option and there you can select/deselect favorites using the star next to the name/number of the channel.
The only issue with the above work arounds is that it seems like you need to wait for the cable box to do it's nightly update.
Which I'm currently waiting on to see if this removes the channels from the favorites list on it. I think it should as the app and stream versions of the favorites list updated when favorites were changed on one of them.
3
user_cpzd5i
1 Message
5 months ago
has this been resolved by xfinity. do we need to cancel to get your attention?
4
mbieganski3
Visitor
•
8 Messages
5 months ago
and it’s probably just a simple fix on their part, easily reproduced and coded for. Arrogance and hubris on their part.
11
user_0a4zbw
27 Messages
4 months ago
It’s been two months since I dropped my premium channel, MGM+ and NO ONE HAS OFFERED A FIX. This is extremely frustrating. If I resubscribe to the channel, will there be a charge for resubscribing?
3
HeadBone
New Poster
•
4 Messages
4 months ago
I have a Samsung galaxy. I downloaded the xfinity remote app,
removed the stars on the premium channels I had unsubscribed to, and no longer wanted as favorites, and they disappeared from my favorites on the TV.
Thankyou to whoever came up with this workaround.
0
user_zx6xxl
1 Message
3 months ago
Download the
XFINITY REMOTE CONTROL APP
You can delete ALL of them from there!
1
Toxteth
New Poster
•
5 Messages
3 months ago
After 2 months of trying to delete Showtime, including lengthy chats with support agents who said they would do it, using the remote app did the trick. Why isn't that information more readily available to the support people who are supposed to know how to do things?
1
user_vkgiuv
1 Message
3 months ago
Just updated my channel lineup and have the same [Edited: Language] problem. Ended subscription to Max and Showtime but CANNOT remove them as ‘favorites’ on my preferred guide view. FIX THIS XFINITY!!!!?!#?!. So much wasted time fooling around with what should be a straightforward “Remove from favorites” option. LIKE ALL OTHER CHANNELS.
The best solution seems to be a subscription to another platform such as YouTube tv.
(edited)
3