2 Messages
Broadcast (CBS, ABC, etc.) stream apps no longer working with Xfinity
As of this past weekend, have encountered error messages whenever I try to watch live TV with my normal streaming apps, such as CBS and ABC. I have never encountered this before. It says that the live stream is not available through Xfinity.
This is extremely frustrating as these apps have been the only way that I have been able to watch sports since the Xfinity Stream app has been glitching nonstop all season long.
Why are the normal broadcast live streams no longer available through Xfinity when we are still being charged broadcast TV fees?
How many others are experiencing these issues?
Xfinity needs to refund customers for consistent lack of service and fix the system once and for all.
XfinityChelseaB
Official Employee
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1.2K Messages
11 months ago
Hello @user_m1scvi, Thanks so much for taking a moment out of your day to leave a post on our community forum. Please check out Learn more about our paid Xfinity X1 and Xfinity Flex apps and Available networks to livestream in-home and out-of-home with Xfinity Stream While we’d like to make all content available to you through network streaming apps and websites, we may only do so when we have an agreement with the networks. Whenever we renew our programming agreements with TV networks, we explore the possibility of increasing accessibility through network streaming apps and websites, as well as through On Demand.
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user_jw85y0
2 Messages
11 months ago
user_m1scvi
have the exact same problem and frustration, and the response from Xfinity is unsatisfactory. I get the same ‘Not Authorized’ message and the fine print saying it’s not included in my subscription, but I have a premium package and have been streaming these apps on my Sony XBR smart tv for years. And I’m not talking about a channel in a region I don’t reside - it’s blocking me from watching the local news at 6pm on ABC NBC and CBS!
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user_sw7pa2
1 Message
11 months ago
I am having this issue as well. I can stream the app on my phone but not on the Sony Bravia TV. Ridiculous for the amount we pay for basic cable.
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user_09cu0z
1 Message
10 months ago
I was having trouble watching NBC and resolved it through the Xfinity app. Through the app I restarted the top box and that resolved the issue for me.
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user_ydl5u8
1 Message
10 months ago
I am tired of increased fees and less service. Trash can be found but the quality networks are not available.
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user_e2fb91
Visitor
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1 Message
9 months ago
We have xfinity triple play. Our local WTAE ABC channel has been receiving a message saying Comcast is required by law to black-out the programming airing on this channel. So far it occurs when we are watching GMA, and sometimes our local news and other daytime shows. [Edited: "Language"] is going on. I am supposed to have cable I am not supposed to be streaming. We went to cable from Dish because we could not get this local channel. Why do we even have to pay for locals?
(edited)
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user_0be5hn
1 Message
9 months ago
ABC thru Xphinity has been an hour late all day today 2/27/24. It happened a week ago also.Tonight, News Center 5- 7:00 news was on @8 pm tonight. This is not streaming, but live Shows .Right now, 8:34 pm, I am watching Chronicle, which is normally on at 7:30pm. Very frustrating. Please fix. We should get a refund for this issue.
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user_aj964n
1 Message
8 months ago
My boyfriend streams the ABC app through his xfinity.Cable at my house and the ABC app is saying I'm in Connecticut like it's Connecticut news when I'm actually in Massachusetts, so something is seriously wrong with the ABC absence.They did some kind of outage update the other night, we had our internet down. Ever since then, it's saying I'm in Connecticut for Connecticut news.When I want W CV B channel 5 news it was.I'm in Massachusetts.It's totally messed up.I've uninstalled it re installed.It resigned and signed out.It's still saying i'm in connecticut
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user_d60997
Visitor
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4 Messages
8 months ago
I am unable to access NBC by linking to it through Xfinity--when I get to the prompt, I select Xfinity, which then asks me for my sign in and password--I type those in, and then I am directed to another screen asking me to select my carrier, and I hit Xfinity--then it sends me right back to where I started--I am in an endless loop selecting Xfinity--I have never had this issue before and there doesn't seem to be any way to fix it--it's happening on my computer as well as my Android
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user_d60997
Visitor
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4 Messages
8 months ago
I cannot link to NBC, for example--I am in an endless loop where I am told to type in the password and user name, which directs me to a screen to select my provider, Xfinity--when I do, then I am redirected to the same screen to select Xfinity--nothing seems to work--I rebooted and I am still having issues--none of the trouble shooting tips work--it's happening on both my computer and my Android
1
0
Ibelieve_24
5 Messages
7 months ago
I am having simlar problems these past coulple of weeks with pixilating, audio, and jumping on ABC so I dvr do they can see. I have been having issues with other things so the replaced the tv cable box, cable from poll and in house. Did not have this issue during the day only at night and now it is during the day. I am watching now and it picture pixilated and then screen when dark and then came back on. What the heck is going on with comcast ABC. So frustrated and pissed.
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user_jiji75
1 Message
6 months ago
I have the same issue. It's very frustrating. I'm ready to leave Xfinity!!
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0
lindalaprincesa
1 Message
6 months ago
In the past couple of weeks I have also been unable to use on demand shows via the xfinity app, and it’s across the board, ABC, NBC, CBS - all of my saved programming I’ve been watching this way for years now say, “pay only, $2.99 per episode “ I’ve been watching my shows this way for years. Suddenly I’m locked out of all of the on demand programming. The live feature works fine. I’ve spent hours on the phone and with the chat representatives and no one can tell me why other than maybe the networks are blocking this feature. One day they were there and gone the next. I have basic cable for local channels only because I stream everything else. Being unable to watch the shows is infuriating, why am I paying for this then?
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user_xdg0ep
1 Message
6 months ago
I only have Xfinity cable. I can’t get CBS. All other channels are fine. What’s going on?
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user_skzsi0
3 Messages
3 months ago
Yes very upsetting. I cannot watch CBS at all. And also Fox. CBS is a local channel and I should get it!!! I’m paying for it.
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