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Error RDK-03033 Unable to change channel on X1 boxes
I have a strange one and hopefully someone has an idea where I should look. I have internet and TV service from Comcast, and with the TV I have three TV boxes, two of them the X1 boxes and one small transport adapter. Everything was working fine for years until last Friday. Last Friday I turned TV#1
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X1
Got a letter from Comcast offering FREE upgraded equipment. Installed it and have had 3 service calls- frozen screens, RDK 10000 issues with 2 table boxes since. Been through the drill with techs and still happening. Last time I was told if it happen
RDK10000 Error Code and Service Call Charge
About a month ago get a letter from Comcast saying I’m eligible for a FREE upgrade to equipment. Have to drive to the Xfinity store since FREE really isn’t free if you want them delivered. Install new equipment and have had 3 episodes, service calls since. TV boxes keep freezing and get RDK 10000 er
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About a month ago get a letter from Comcast saying I’m eligible for a FREE upgrade to equipment. Have to drive to the Xfinity store since FREE really isn’t free if you want them delivered. Install new equipment and have had 3 episodes, service calls
Rdk 10000
Ugh, RDK-10000 error on all of our “satellite” TVs. Tried refreshing, unplugging, calling for help and nothing! Why is this error so difficult to fix?
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user_dvivpl Thank you so much for stopping in for help with this line and the RDK error message you are getting. We would be happy to help make sure that line is addressed and help with the Error code. To do that, we would need to gather some informa
Low hanging cable line [Edit]
There is a cable line between 2 telephone poles that is hanging about 6 feet above the ground. Could you please investigate. I am having RDK03117 problems. That cable line is hanging at this address.............[Edited: "Personal Information"]. Please e-mail me your findings. Thank You. [Edited: "Pe
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@scheibl wrote: @Rustyben - if you read my post - I have done more than the thing listed in your referenced link. NO - the issue has NOT been resolved. Reviewing my notes - the problem started earlier in the week after there was a neighborhood out
RDK-03033 Errors
About a week ago, we started getting three or four cable box crashes a day. The video just locks up and the cable box needs to be restarted. The "My Account" app still thinks everything is fine and there are no outages. I've checked the connections and they are all tight. At this point not sure what
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@user_afa304, thanks for getting back to us and catching us up to speed. RDK errors general mean there is a connection issue. Since you have already done the majority of the troubleshooting and even replaced the box, a tech may be needed. Can you sen
Service cuts off regularly
My X1 tv service will lose connection constantly. It happens when watching regular TV, on demand, and streaming through apps. Different RDK error codes. Sometimes it takes an hour to watch a half-hour show because it keeps cutting out and restarting. The internet connection is fine, I haven't had an
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@user_d2def1 - Thank you for the detailed message and reaching out to the Xfinity Forums for help with the RDK 03036 and 10000 error codes. We appreciate you sharing the troubleshooting steps you've taken so far. We'd like to work together and provid
RDK-10000
3 days ago got a message on my secondary cable box. It basically said there was an error and to check the cable and restart the box RDK-10000. Followed instructions same issue. I later did troubleshooting on-line with the same error appearing. I than started a two hour chat with no resolution but pe
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The XRE Code series (XRE-03062 XRE-03097 XRE-03059 XRE-03112) SAME SOLUTION Restart Service, Unplug Box ... Wait for more ZERO-EXPERIENCE
So here is the list of codes I get every day for last 30 days, SAME DAILY ERRORS multiple times daily and the SAME BIZARRE Xfinity resolution: (This is really, REALLY a ZERO-EXPERIENCE, and Should BE ZERO-COST !!!) SAME DAILY ERRORS: XRE 03062 XRE 03097 XRE 03059 RDK 03007 SAME BIZARRE Xfinity resol
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X1
Hello user_76ceut and thank you for reaching out via our Xfinity Community Forum. I appreciate the information you provided. You are in the right spot to help find a solution for this cable box issue. To troubleshoot a hot XGiv4 box experiencing XRE
Have received over twenty XRE, RDK codes since 3/19/24....
Have an XGiv4 box, have received over twenty XRE, RDK error messages since March. Service freezes almost every other day, have to refresh/reboot system. Box moved to ventilated area, risers placed under box (still feels overly hot).
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@ringneck412 wrote: My wife first noticed this while camping last year. Several calls to tech support have given us several "stories" 1) our dvr box is old and not compatible with stream app 2) our dvr box is current but not sending everything to clo
Shows I recorded on my DVR not showing up in the streaming app
Shows that I recorded are not showing up in the app when I go to watch them. For example some shows where I recorded several episodes, only some of the episodes show up in the app even though they are all on the DVR. Why is that happening and how can I fix it?
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Hey there @user_xs3j8f thanks so much for taking the time to reach out about your service issues. With the issues you've been having, what behaviors/trends have you been seeing? Have you done any sort of ping/trace/speed testing? Are these issu
Service issues and credit request
I have been having intermittent losses of both internet and TV services for more than a month. I have had to replace 2 set top boxes and Internet modem. The problems continue. I have not had service since early Tuesday morning. I have an appointment for a tech to come out today. Because the services
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The most wonderful Comcast tech visited me today to diagnose the issue of our cell phones not connecting to home wifi but tablet will and other people's phones will. After checking/changing/removing/resetting stuff in phones with no success he was pr
Android phone not connecting to home wifi
This isn't a question. Instead it is an answer, for anyone who may be having the same issue. In early February, 2022, two of my Android phones stopped seeing my home wifi network. They saw and connected to other networks, but my own was invisible to them. Two laptops and an iPhone both continued to
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@doubledeetob wrote: I found the procedure outlined here invaluable. My XRE 10007 story is similar to many others on the forum. Long story short, I had a working Pace PX022ANx in LR and a working Pace PXD01ANI in Master. Wanted to add Pace PXD01A
XRE 10007 Error on companion box
I recently upgraded a few boxes in my house. Swapping out the DVR (Xg1-P) for the Xi6-T since we have a 4K TV. Swapped an old DTA box for a wireless Xi5-P. and kept my Xi3-P in the bedroom. Ever since setting up the 2 new boxes, the Xi3-P in the bedroom won't connect. It just keeps saying "caught us
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Howdy @user_134e35 That does help out. There could be one of a few things causing this, seeing as you were able to view on the app just fine: 1. A weak signal from the tap to the premise, causing signal degradation. 2. A weak signal f
Choppy Video on NBC Sports Bay Area
I'm trying to watch classic Warriors games on channel 720. The video is choppy during the games. It doesn't seem to happen during ads. I haven't seen it happen on any other channel. The choppiness during the games make it almost unwatchable, it's very annoying. I've run the pathetic troubleshooter a
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I found the procedure outlined here invaluable. My XRE 10007 story is similar to many others on the forum. Long story short, I had a working Pace PX022ANx in LR and a working Pace PXD01ANI in Master. Wanted to add Pace PXD01ANI in Guest and went do
XRE 10007 Error on companion box
I recently upgraded a few boxes in my house. Swapping out the DVR (Xg1-P) for the Xi6-T since we have a 4K TV. Swapped an old DTA box for a wireless Xi5-P. and kept my Xi3-P in the bedroom. Ever since setting up the 2 new boxes, the Xi3-P in the bedroom won't connect. It just keeps saying "caught us
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XiD-P small box not working
I keep getting error RDK-03036 on this box. I have had the box changed out 3 times and a tech come out. They would change a box and it would work for a week. Then change a jumper wire and work for a week. I do not understand what is going on. Model Pace PXD01ANI
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X1
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ANSWERED: What are the Xfinity TV Wireless TV boxes?
With an X1 Wireless TV Box (XiOne,* Xi5, and Xi6), you can watch live TV through your in-home Xfinity network without a coaxial cable connection. X1 Wireless TV Boxes also have the same functionality as other non-DVR X1 devices. For more information on Xfinity Flex streaming TV Boxes, see what's Xfi
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TV
Laneyny Thank you so much for your post and for your help with the black screen you are getting when tuning to channel 7. Channel 7 is used for local programing in most areas, are you by chance seeing any XRE or RDK error with code or message? If the
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Channel 7 Boston black screen
I was watching Channel 7 Boston WHDH this AM (3/29) and all of the sudden, the screen went black. That happens every so often, as does some pixelating and stuttering on diff channels. That has been happening on channel 7 the last couple 12 hours later, the channel is still out. Why is that? The rest
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