Xfinity Community Forum

user_yihrl1 Hey there! Sorry to hear you're having trouble with the truTV channel—I totally get how frustrating that can be, especially when it’s a channel you enjoy. I watch it from time to time too, so I know how important it is to get

XfinityAirelle

commented

1 month ago

to the conversation:

0

2

U

cant access tru tv

get message that there's trouble with video for this channel

Question

@user_afa304, thanks for getting back to us and catching us up to speed. RDK errors general mean there is a connection issue. Since you have already done the majority of the troubleshooting and even replaced the box, a tech may be needed. Can you sen

XfinityNicolas

replied

2 years ago

to the conversation:

0

U

Service cuts off regularly

My X1 tv service will lose connection constantly. It happens when watching regular TV, on demand, and streaming through apps. Different RDK error codes. Sometimes it takes an hour to watch a half-hour show because it keeps cutting out and restarting. The internet connection is fine, I haven't had an

Question

@user_d2def1 - Thank you for the detailed message and reaching out to the Xfinity Forums for help with the RDK 03036 and 10000 error codes. We appreciate you sharing the troubleshooting steps you've taken so far. We'd like to work together and provid

XfinityThomasA

commented

3 years ago

to the conversation:

0

U

RDK-10000

3 days ago got a message on my secondary cable box. It basically said there was an error and to check the cable and restart the box RDK-10000. Followed instructions same issue. I later did troubleshooting on-line with the same error appearing. I than started a two hour chat

Question

U

Closed

The XRE Code series (XRE-03062 XRE-03097 XRE-03059 XRE-03112) SAME SOLUTION Restart Service, Unplug Box ... Wait for more ZERO-EXPERIENCE

So here is the list of codes I get every day for last 30 days, SAME DAILY ERRORS multiple times daily and the SAME BIZARRE Xfinity resolution: (This is really, REALLY a ZERO-EXPERIENCE, and Should BE ZERO-COST !!!) SAME DAILY ERRORS: XRE 03062 XRE 03097 XRE 03059 RDK 03007 SAME

Question

•

X1

415

1

0

Hello user_76ceut and thank you for reaching out via our Xfinity Community Forum. I appreciate the information you provided. You are in the right spot to help find a solution for this cable box issue. To troubleshoot a hot XGiv4 box experiencing XRE

XfinityChristy

commented

11 months ago

to the conversation:

0

2

U

Have received over twenty XRE, RDK codes since 3/19/24....

Have an XGiv4 box, have received over twenty XRE, RDK error messages since March. Service freezes almost every other day, have to refresh/reboot system. Box moved to ventilated area, risers placed under box (still feels overly hot).

Question

@ringneck412 wrote: My wife first noticed this while camping last year. Several calls to tech support have given us several "stories" 1) our dvr box is old and not compatible with stream app 2) our dvr box is current but not sending everything to clo

Rustyben

commented

5 years ago

to the conversation:

0

Shows I recorded on my DVR not showing up in the streaming app

Shows that I recorded are not showing up in the app when I go to watch them. For example some shows where I recorded several episodes, only some of the episodes show up in the app even though they are all on the DVR. Why is that happening and how can I fix it?

Question

Hey there @user_xs3j8f thanks so much for taking the time to reach out about your service issues. With the issues you've been having, what behaviors/trends have you been seeing? Have you done any sort of ping/trace/speed testing? Are these issu

XfinityAlfonso

commented

1 year ago

to the conversation:

0

U

Service issues and credit request

I have been having intermittent losses of both internet and TV services for more than a month. I have had to replace 2 set top boxes and Internet modem. The problems continue. I have not had service since early Tuesday morning. I have an appointment for a tech to come out today. Because the services

Question

The most wonderful Comcast tech visited me today to diagnose the issue of our cell phones not connecting to home wifi but tablet will and other people's phones will. After checking/changing/removing/resetting stuff in phones with no success he was pr

TerriB

commented

3 years ago

to the conversation:

0

3

U

Android phone not connecting to home wifi

This isn't a question. Instead it is an answer, for anyone who may be having the same issue. In early February, 2022, two of my Android phones stopped seeing my home wifi network. They saw and connected to other networks, but my own was invisible to them. Two laptops and an iPhone both continued

Question

@doubledeetob wrote: I found the procedure outlined here invaluable. My XRE 10007 story is similar to many others on the forum. Long story short, I had a working Pace PX022ANx in LR and a working Pace PXD01ANI in Master. Wanted to add Pace PXD01A

Rustyben

commented

4 years ago

to the conversation:

0

XRE 10007 Error on companion box

I recently upgraded a few boxes in my house. Swapping out the DVR (Xg1-P) for the Xi6-T since we have a 4K TV.Swapped an old DTA box for a wireless Xi5-P.and kept my Xi3-P in the bedroom. Ever since setting up the 2 new boxes, the Xi3-P in the bedroom won't connect. It just keeps saying "caught us i

Question

Howdy @user_134e35 That does help out. There could be one of a few things causing this, seeing as you were able to view on the app just fine: 1. A weak signal from the tap to the premise, causing signal degradation. 2. A weak signal f

XfinityBrie

replied

4 years ago

to the conversation:

Choppy Video on NBC Sports Bay Area

I'm trying to watch classic Warriors games on channel 720. The video is choppy during the games. It doesn't seem to happen during ads. I haven't seen it happen on any other channel. The choppiness during the games make it almost unwatchable, it's very annoying. I've run the pathetic troubleshooter a

Question

I found the procedure outlined here invaluable. My XRE 10007 story is similar to many others on the forum. Long story short, I had a working Pace PX022ANx in LR and a working Pace PXD01ANI in Master. Wanted to add Pace PXD01ANI in Guest and went do

doubledeetob

commented

I just received an upgrade that consisted of a XG1-A box plus 2 XiD-P units. The XG1-A set up fine and appears to be working. The XiD-P units will not connect. The error message says "Sorry, we're having some trouble. Please tighten your cable connection then restart your TV Box, which can often Fix

Question

•

X1

7.4K

11

0

Accepted Solution

Closed

Cable Boxes and Wifi

We have xfinity internet and TV. We've a lot of problems losing internet and tv signals (error RDK-03033) lately, with frequent but intermittent losses. I thought I'd ask this now before the signal went away again. The TV tends to go out between 8:15-9:15 p.m., maybe 1.5-2.5 hours after

Question

•

X1

3K

2

0

We too have been experiencing issues with "intermittent" RDK-03033 Connection Issues. This has been ongoing since the release of X1. The first few months were really bad. Suggestion to the Support Team. Create a performance analysis report usin

frodg00

commented

5 years ago

to the conversation:

0

RDK-03033 Errors

About a week ago, we started getting three or four cable box crashes a day. The video just locks up and the cable box needs to be restarted. The "My Account" app still thinks everything is fine and there are no outages. I've checked the connections and they are all tight. At this point not sure what

Question

I

I am literally having the exact same issues! My old JVC TV went in my bedroom so I bought a new Samsung TV. Xfinity told me I had to swap out both of my TV set boxes and it worked great for like 2 days and it's been not working off and on sinc

IMTREECT

commented

3 years ago

to the conversation:

0

U

RDK-03004

About 2 weeks ago we started having issues with our TV reception. Freezing, pixelating, losing its connection to Xfinity. Our internet is just fine, but no TV. Many restarts and checking cable connections later I decided it must be the cable box – an old X1 unit that we had been using for around 7 y

Question

I

I am literally having the exact same issues! My old JVC TV went in my bedroom so I bought a new Samsung TV. Xfinity told me I had to swap out both of my TV set boxes and it worked great for like 2 days and it's been not working off and on sinc

IMTREECT

commented

3 years ago

to the conversation:

0

1

U

RDK-03004

About 2 weeks ago we started having issues with our TV reception. Freezing, pixelating, losing its connection to Xfinity. Our internet is just fine, but no TV. Many restarts and checking cable connections later I decided it must be the cable box – an old X1 unit that we had been using for around 7 y

Question