Spincus614's profile

New Poster

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2 Messages

Sat, May 2, 2020 8:00 PM

Shows I recorded on my DVR not showing up in the streaming app

Shows that I recorded are not showing up in the app when I go to watch them. For example some shows where I recorded several episodes, only some of the episodes show up in the app even though they are all on the DVR.  Why is that happening and how can I fix it?

Responses

New Poster

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2 Messages

1 y ago

I’m having same problem. Did you ever find a solution?

Rustyben

Expert

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24K Messages

1 y ago


@Spincus614 wrote:

Shows that I recorded are not showing up in the app when I go to watch them. For example some shows where I recorded several episodes, only some of the episodes show up in the app even though they are all on the DVR.  Why is that happening and how can I fix it?


I moved your other post (called a cross-post) to this thread. ask for assistance on a subject in only one place. 

 

There are some engineering server updates/upgrades in process and this may happen until the changes are implemented. the recordings should be on your home DVR.

New Poster

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1 Message

1 y ago

I see this problem has been going on for months. I just discovered it and would love to hear how an issue such as this hasn’t been resolved yet... very frustrating!

Regular Visitor

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5 Messages

1 y ago

I am having the same issues at 2 different households/accounts. I have far less than 60 hours stored on my physical DVR next to the TV (maybe around 20 hours across 5 different shows), but on the Stream App I can only see basically the most recent recordings from the past couple of weeks (around 4 hours/episodes worth).

 

I contact XFinity Live Chat support and suprise suprise, they have no idea about this issue and forced a reboot on my Internet Modem as a "resolution".

New Poster

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1 Message

1 y ago

My wife first noticed this while camping last year. Several calls to tech support have given us several "stories"

1) our dvr box is old and not compatible with stream app

2) our dvr box is current but not sending everything to cloud storage (only most recent 1 week of shows available on Stream app). A new drop to the house was hoped to fix but didn't (although it does seem to have fixed the RDK 03033 error, some tiling issues and a generally weak signal 

3) that's the way it's supposed to work. No problem 

 

very frustrating since it's difficult to actually talk to a customer service rep

Rustyben

Expert

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24K Messages

1 y ago


@ringneck412 wrote:

My wife first noticed this while camping last year. Several calls to tech support have given us several "stories"

1) our dvr box is old and not compatible with stream app

2) our dvr box is current but not sending everything to cloud storage (only most recent 1 week of shows available on Stream app). A new drop to the house was hoped to fix but didn't (although it does seem to have fixed the RDK 03033 error, some tiling issues and a generally weak signal 

3) that's the way it's supposed to work. No problem 

 

very frustrating since it's difficult to actually talk to a customer service rep


use the voice remote command 'about' to the DVR. what is the rest of the line to the right of "STB version"?  The stream DVR is separate from your home equipment. Even if your home equipment loses power, or cable, the stream app records independently of the home equipment.  How many hours are on your stream app now? are the recordings set to be kept until space is needed? or for one year? 

Visitor

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1 Message

3 m ago

Same issue. Recorded content not available on streaming device. 

Official Employee

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374 Messages

@user_d40a50  Thanks for taking the time to reach out to us regarding your recording issues. I know how frustrating it is to not be able to access your recordings. Are you able to follow the steps that our expert has posted in this issue and let us know your stb version? How many hours are in your stream app now and what limitations you have set on your recordings? 

Visitor

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1 Message

3 m ago

So this problem just started recently for me.  After spending time with an Xfinity or Comcast Customer Service Rep, they told me this is a new, unknown problem and they escalated this to higher level support and said I would be called sometime between 8:00am and 9:00pm, some day.  So, now I'm searching the forums to see if I can solve this problem.  And I see people have complained about this for a few years.  We have 1 cable box (one of the new Ultra HD boxes), and several TV's with ROKU sticks, and sometimes stream to PC's, phones, etc.  It's been set up this way for 2 1/2 years with no problem. This problem of recordings showing up on the cable box but not on any of the streaming apps just started within the past few weeks.  Some recordings show up in both places, all of the recordings show up on the cable box, some do not show up on the streaming apps.

In answer to ComcastMichele, here's a photo of the settings on my TV Cable Box:

Here's a photo of recordings from a TV with a ROKU stick:

Here's a photo of the recordings on the TV with a cable box:

Any help is appreciated.
ComcastJen

Official Employee

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193 Messages

Hey there, @Getaweigh, thanks for reaching out through Xfinity Forums regarding the issues with your recordings. I see you mentioned that a ticket was submitted to get this escalated. Have you received a call back regarding this issue?

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