Hello @user_2429ph Thanks for sending over the screenshot. That will help us a lot. Does this screen come back up if you unplug the box and restart it?
Hello @user_2429ph were you able to get the issue with your box resolved?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMatthew
Official Employee
•
1.8K Messages
8 months ago
Hello @user_2429ph Thanks for sending over the screenshot. That will help us a lot. Does this screen come back up if you unplug the box and restart it?
2
0