Service issues and credit request

I have been having intermittent losses of both internet and TV services for more than a month. I have had to replace 2 set top boxes and Internet modem. The problems continue. I have not had service since early Tuesday morning. I have an appointment for a tech to come out today. Because the services are off again on again I have little doubt that this is an external signal issue. Especially since there was supposed to be an upgrade of the drop line from the pole which has not happened. 
I am looking for follow up contact once the service techs restore service as well as a significant account credit for the losses of service, and loss of income (I had to take time off work for this appointment).