RDK10000 Error Code and Service Call Charge

Got a letter from Comcast offering FREE upgraded equipment. Installed it and have had 3 service calls- frozen screens, RDK 10000 issues with 2 table boxes since. Been through the drill with techs and still happening. Last time I was told if it happens again we’ll send a service rep out to you, no charge. Today I get someone on the phone who wants a $100. Security deposit (which will be credited to my account if it’s not my problem if 4 to 6 months). Have been a Comcast customer for 25 years +, never missed a payment, which now is pushing $300./month. Does Comcast understand the word VERIZON ?

Thank you for reaching out through our Community Forums, @user_329af6, regarding the error message and service visits you've had recently. I can understand how both of these concerns would be very frustrating. I use my X1 TV service almost 24 hours a day somewhere in my home, so not having access would certainly frustrate me as well. This is never the experience we want for any of our valued customers! 

As you can see, I've created a new thread from your comments to provide additional exposure. When you have a new concern, it is best to do so, as old posts are not monitored for activity in our Forums, but rather, are there for other Community Members that may find resolution from responses. 

Since you've run through troubleshooting and had some recent service appointments, it sounds like the basic steps to resolve this were unsuccessful (unplugging all cable boxes, waiting 30 seconds, and reconnecting, checking cable connections are "finger tight", etc). Let's proceed to a Private Chat Message, and I can assist with getting a service appointment scheduled for you to get this resolved.

Here's the detailed steps to send a Private Chat Message:

• Click "Sign In" if necessary
• Click the "Private Chat Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

I have the same problem all too frequently.  There are way too many problems with these comcast boxes.

I have exchanged 2 boxes recently but still have the same problems and maybe a couple new ones.

If this were my product, I would be ashamed.