Hey there! Sorry to hear you're having trouble with the truTV channel—I totally get how frustrating that can be, especially when it’s a channel you enjoy. I watch it from time to time too, so I know how important it is to get this fixed!
Our team is happy to help. Do you see an RDK error code on the screen? Most issues like this can be resolved with a simple reboot. Try unplugging your cable box for about 30 seconds, then plug it back in and let it fully restart.
If that doesn’t do the trick, just let us know, and we’ll jump into more troubleshooting to get this sorted for you! 😊
XfinityAirelle
Official Employee
•
2.4K Messages
1 day ago
Hey there! Sorry to hear you're having trouble with the truTV channel—I totally get how frustrating that can be, especially when it’s a channel you enjoy. I watch it from time to time too, so I know how important it is to get this fixed!
Our team is happy to help. Do you see an RDK error code on the screen? Most issues like this can be resolved with a simple reboot. Try unplugging your cable box for about 30 seconds, then plug it back in and let it fully restart.
If that doesn’t do the trick, just let us know, and we’ll jump into more troubleshooting to get this sorted for you! 😊
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Apgoodb
New Poster
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3 Messages
5 hours ago
I’m having the same issue. Must be an issue on the Xfinity side. Boo
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user_5j62h1
3 Messages
5 hours ago
Not working for me either. All other channels working. Not good timing considering march madness
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