Hey there! Sorry to hear you're having trouble with the truTV channel—I totally get how frustrating that can be, especially when it’s a channel you enjoy. I watch it from time to time too, so I know how important it is to get this fixed!
Our team is happy to help. Do you see an RDK error code on the screen? Most issues like this can be resolved with a simple reboot. Try unplugging your cable box for about 30 seconds, then plug it back in and let it fully restart.
If that doesn’t do the trick, just let us know, and we’ll jump into more troubleshooting to get this sorted for you! 😊
user_5j62h1 Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that you are still experiencing issues accessing TruTV. We definitely want you to be able to enjoy all of your programming. Can you share what error message you are receiving and what troubleshooting steps you've already taken?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@Apgoodb Thank you for letting us know about the issue you encountered with Tru TV. We're a team of experts dedicated to addressing all your questions and concerns and we'll work alongside you until we reach the best possible resolution :).
It looks like there was an issue that affected multiple customers and it has since been restored. What do you see when you navigate to the channel at this time?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hey @user_ea0v9a, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Video service and TruTV. I would be more than happy to offer my assistance looking into this further for you. Are you receiving any error codes or messages that we can reference to help pinpoint the issue? We hope to hear from you soon.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
What’s up with tru tv . The one time I want to watch that channel during March madness and it doesn’t work .300$ a month for what. Time to find a new cable provider
Thanks for your comment, user_zg4s2d. I'm sorry to hear about the issues you've been experiencing with Tru TV. We'd like to help. What specific issues are you experiencing? Are you getting an error code or message? Is it pixelation? Or audio issues?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Greetings, user_ovq470! Thanks for reaching out about TruTV. I apologize you are just seeing the 3 dots when trying to tune into the channel. I understand that can be frustrating to go through. Let's get this figured out!
Are you watching on a TV box or using the Xfinity Stream app?
Have you tried any troubleshooting steps so far?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAirelle
Official Employee
•
2.8K Messages
5 months ago
Hey there! Sorry to hear you're having trouble with the truTV channel—I totally get how frustrating that can be, especially when it’s a channel you enjoy. I watch it from time to time too, so I know how important it is to get this fixed!
Our team is happy to help. Do you see an RDK error code on the screen? Most issues like this can be resolved with a simple reboot. Try unplugging your cable box for about 30 seconds, then plug it back in and let it fully restart.
If that doesn’t do the trick, just let us know, and we’ll jump into more troubleshooting to get this sorted for you! 😊
2
0
Apgoodb
New Poster
•
3 Messages
5 months ago
I’m having the same issue. Must be an issue on the Xfinity side. Boo
2
0
user_5j62h1
3 Messages
5 months ago
Not working for me either. All other channels working. Not good timing considering march madness
1
0
user_ea0v9a
1 Message
5 months ago
Not working in Portland, IN.
1
0
user_zg4s2d
1 Message
5 months ago
What’s up with tru tv . The one time I want to watch that channel during March madness and it doesn’t work .300$ a month for what. Time to find a new cable provider
1
user_ovq470
1 Message
5 months ago
Seriously! TruTV still isn't working? WTH? Just the 3 dots. Tried everything and won't work. Come on Xfinity. Do better!!
1
0