Rdk 10000

Thank you for taking the time to bring this to our attention, @user_8ae26a. I apologize for the experience that you've had up until now, it would be my pleasure to help you in any way that I can. The error code that your receiving is usually related to a bad filter or splitter in the home. With that said are you aware of any splitters or filters that might be connected to the main cable line coming into your home? This link will show you what a splitter looks like. Please let me know if you run into any issues accessing the link I provided. I appreciate your time and I look forward to your response. 

hi, did you unplug or return your DVR or xg2 hub device that the satellite set top boxes connect to for channels and internet? If not try a power unplug for 30 seconds of the DVR or xg2 hub and then plug back in. when it is up again, do the satellite set top boxes now work?

About a month ago get a letter from Comcast saying I’m eligible for a FREE upgrade to equipment. Have to drive to the Xfinity store since FREE really isn’t free if you want them delivered. Install new equipment and have had 3 episodes, service calls since. TV boxes keep freezing and get RDK 10000 error code. Go through the drill several times. Last time tech said if it happens again we’ll send someone out, “no charge for you”. Last night it happens again I tell the tech I want someone to come out to solve this problem. Fine give me your credit card so we can charge you for the visit. Call did not end well. Any suggestions ?

I have the same problem all too frequently.  There are way too many problems with these comcast boxes.

I have exchanged 2 boxes recently but still have the same problems and maybe a couple new ones.

If this were my product, I would be ashamed.