Visitor
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3 Messages
1pst on x1 box, replacement box same
About a week and a half ago, I simultaneously lost both my home internet and x1 TV service. The internet came back up after about 10 minutes, but the x1 is still down. Getting the dreaded '1pst' error. Exchanged my x1 box at the local xfinity store, but the replacement has the same problem.
I tried moving the x1 box to a different cable outlet but it made no difference.
Internet continues to work, though today the X1 app says my cable modem is down, even though I'm using it to write this question.
There's major landscaping work in progress next door, which involves heavy machinery. Could that have something to do with my problems?
I haven't had a chance to look at the splitter, to see if it has been damaged.
Is it possible to get the signal checked from the streetside? I did check the cable modem's signal strengths, and they seemed normal.
jonf0
Visitor
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3 Messages
22 days ago
Some additional info:
The X1 system never successfully starts up.
It shows BOOT, CAST, and finally 1PST.
It eventually displays a message saying something about not being able to connect.
The error code is RDK 03004.
After a few minutes it resets itself. This must be the reboot loop others have mentioned?
The replacement X1 box did let me select the language one time but still failed to connect, and did not show that selection menu again in subsequent restarts.
The first digit of the four digit status is brighter than the other three. Is that normal?
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