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user_dvivpl
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Saturday, May 31st, 2025 2:14 PM

Low hanging cable line [Edit]

There is a cable line between 2 telephone poles that is hanging about 6 feet above the ground.   Could you please investigate.   I am having RDK03117 problems.   That cable line is hanging at this address.............[Edited: "Personal Information"].    Please e-mail me your findings.   Thank You. [Edited: "Personal Information"]  

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Updated 

23 days ago

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XfinityAmandaB

Official Employee

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2.3K Messages

23 days ago

 

user_dvivpl Thank you so much for stopping in for help with this line and the RDK error message you are getting. We would be happy to help make sure that line is addressed and help with the Error code. To do that, we would need to gather some information in private.  If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.  

 

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