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Thank you for reaching out to us @Fortiz428! At this time, the latest version of Android is Android 15. When looking at the Xfinity app on the Google Play Store there is an option to select “About this app”, clicking on it shows a section
Xfinity app
Why is the Xfinity app no longer compatible with my phone? I have a Samsung Galaxy s8.
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Hi there! We did respond to your private message requesting information, however, we did not get anything back. We apologize for the miscommunication. We would be happy to assist you. Can you initiate a chat and start with your full name and address?
Xi6 or XG1v4?
I have an Xfinity Arris cable TV box that is not 4K. My new TV is 4K. Through the Xfinity chat line I asked for a box that would let me watch 4K. I was sent an Xi6, which looks to be more for the Flex plan. I cannot see how the Xi6 box can replace, or even piggyback, on to my exis
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Hi there, @user_0bc130! We want you to be able to enjoy your shows and apps on your Flex box. Let's further review what's causing this error for you. Please send us a chat message with your first and last name if the below steps do not resolve the er
Error Code ENT-22013
I have tried troubleshooting, restarting the flex device, as well as my Gateway and I still receive this error when trying to do anything on my Flex Device is there any way to fix this?
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I am having the same issue using Google Chrome on a Mac. Same thing happens on both my iMac and my MacBook Pro. It is annoying. I always check "do not ask me on this browser again" but it keeps asking me. It is annoying and obviously a problem on Xfi
Why do I have to enter a security code on every login to read e-mail?
I have had two-factor authentication enabled for a while. For the past few days I have had to enter a security code sent to my phone every time I log in. Each time I make sure the box that says not to ask me again in this browser is checked, but invariably I have to do the same thing on the next log
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Closed
Login can't open page
Server not found . After providing login credentials , I get the above messages . The search bar reads " prod-xb.sprinklr.com " , not login.xfinity.com ? My email & this forum work most of the time , and not " my account " ? Anybody know what this means ?
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Xfinity App
Bill increase 60%
My contract has finished and now my bill has gone up 60%. I've searched for other xfinity plans and I would have to accept reduced performance in order to lower my bill. When I search xfinity as a new customer, I'm able to get my current plan for far less than what I'm currently paying. How am I abl
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Billing
In the event another XH customer wanted to do this, wouldn’t it be easier (pending they have 300 series or 400 series tablet) if you were just to give customer temporary premise pass phrase and search for their own private networks via diagnostic too
Can Xfinity Home Security Touchscreen use a home WiFi network for the "security" network?
I currently have an Arris TG1682G Xfinity Gateway in bridge mode to a home router/WiFi network. The TG1682G also maintains the typical Xfinity "private" security WiFi network w/touchscreen and older XCam cameras (not XCam2). Forgetting about XCam for a second, I understand I can move the touch
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Hi, @user_593555. I'll be glad to assist. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can
Account Closed and need reactivation
Hi, could someone help me with reactivating my Xfinity account? I am moving apartments and need to reactivate my internet service in the new place. Every time I click on anything within the account I get the message "Looks like you can't make changes to this plan. Contact the account owner for detai
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Accepted Solution
To get Google messages to work with Xfinity Mobile on One Plus 9 5G(128gb model) just update your phone to OS 12 , it fixes the problem and plus you get the latest Android software Color Os If you don't see updates , go on YouTube and download the u
One Plus 9 5G
I purchased this phone from best buy on 12/18/2021 and to find out the phone calls work and data work , but the text messaging to receive or send doesn't because of XM using 3G on Text Messaging , and it's not compatible with Xfinity mobile even though the phone is fully unlocked. but the sim
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Thanks, that's helpful and I just did a search and found this article (similar issue with no OFDMA). But what should I do now? I don't know how to get Xfinity support to understand I have this issue and they just keep asking me to restart my g
Not getting 200mbps - tried everything…restarting, resetting, contacting support
I’ve tried everything to get more than 80mbps upload speed when my plan supports 200mbps. I have no issue with the download speed—I get 1200mbps download speed. Please help.
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Accepted Solution
Closed
Enabling IPv6
Hello all, Ever since renting out the Xfinity Router, I have been unable to connect to my Nest Protects to the network. Google said I needed to enable IPv6 in order for me to connect to the Protects. I have been on the phone for more than 3 hours with Xfinity and they were supposed to call me bac
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Your Home Network
I have similar bad experience with Xfinity "live chat" agent too. I think they are based in India (nothing about people from India). I think they are just being pressured by the leadership team to always upsell like crazy so they "tricked" me to beli
Home internet and Xfinity Mobile as bundle discount - [Edited for Guidelines]
I ordered xfinity mobile an xfinity home internet on the same day. They showed me estimated monthly bill with $20 discount for having multiple services. When I got back home, I found out that xfinity cable point in my home does not work and I have to call a technician to help setup the cable (which
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Hmm, that is odd. It shouldn't redirect you anywhere since you're just selecting it. Try this: To send a Message:1. Click on the Chat Bubble icon in the upper right corner to access our new Peer 2 Peer feature!2. Search for "Xfinity Support" and
Replace dvr box
My dvr box went & need a replacement is their anyway i can have a tech come to the house and replace it? Due to health problems i am unable to drive to the nearest xfinity store.
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Hi there! We have gone ahead and provided answers to the questions you have asked below. We hope it helps clear things up. Please let us know if you need additional assistance! Thanks! 1. Will I have to go through and manually reconnect all 2
Upgrade to XB-7T
I will be upgrading my Router to the new XB-7T this weekend. 1. Will I have to go through and manually reconnect all 20+ of my IoT? Like my home security hub via Xfinity, Amazon and Google assistants, echo dots, Google hubs, Wi-Fi cameras? 2. How can I save my current configurations and
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Thank you for the details Gvincent8, can you please do us a favor and attempt an update for the Xfinity Stream app? Open the Google Play Store app . At the top right, tap the profile icon. Tap Manage apps & device Manage
Cannot cast xfinity stream , to chrome cast
I am no longer able to cast the stream app. When I select the cast icon, the available device window opens and the immediately closes. Have restarted everything and uninstalled and reinstalled the app, no luck. No problem casting with other apps. Only xfinity fails. Used to work fine but no more.
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Please send us a private message with your full name and full address. I can most definitely take a further look at this for you. You can do so, by clicking on the chat icon, in the top right hand corner of your screen, and once you click on that ico
Missing Email Account Folders
I have several separate email accounts for different users on my account. Three of them are having problems as of today. The top folder showing the account name and email address appears properly, but all subfolders (inbox, sent, junk, etc) are missing. Refreshing the account folders ha
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Some tips for improving WiFi performance; http://corporate.comcast.com/comcast-voices/10-ways-you-might-be-killing-your-home-wi-fi-signal https://forums.xfinity.com/conversations/internet/answered-how-to-improve-your-xfinity-wifi/602da486c5375f08cd8
Internet constantly dropping
This started about a month ago and I am officially at my wit’s end. 2 months ago we got an Xbox, everything was great. 1 month ago it started constantly showing ‘not connected’ or ‘paused’ even though the app says otherwise. This is now happening on our other devices. Trying to download a new game o
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Some tips for improving WiFi performance; http://corporate.comcast.com/comcast-voices/10-ways-you-might-be-killing-your-home-wi-fi-signal https://forums.xfinity.com/conversations/internet/answered-how-to-improve-your-xfinity-wifi/602da486c5375f08cd8
Poor Wifi
For over a month now, I have had extremely poor wifi. (I have literally had to rewrite this complaint three times now because it errors out when I try to submit.) I have restarted my xfinity modem multiple times, which only helps sometimes. Often, I will turn off wifi on my phone and try to rely on
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Thank you for checking. Does doing the following steps work for searching or is the app still closing out to the Samsung page? Press OK on the Options button on the Live TV menu to load More Options over the Live TV guide. Use the
Unable to change channels on Xfinity Streaming Beta App by typing in channel number(Samsung TV)
Downloaded Xfinity Streaming Beta App on new Samsung Q60A UHD TV. Most things work but I am unable to change TV channels by typing in a channel number on my Samsung remote control. Also the voice function on the remote does not work(does work with all other apps). I understand there are
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I had the same problem shortly after switching to new X1 Cable Box, never before - specifically, when watching Nova on PBS. I did a web search and learned where to find the setting in the Accessibility Menu, only to see that Video Descriptions we
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Video Description will not turn off
We purchased a movie (Bombshell) a few months ago. I went to watch it on the stream app and all of the sudden video description started playing. I tried to turning it off and the menu for the movie says that video description is not avialable. I checked the accessibility settings for my xfinity acco
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