Why do I have to enter a security code on every login to read e-mail?

Having the exact same problem here.  3 different computers, operating systems, and different browsers yet I am asked EVERY time to enter the security code.  Absurd

I don't need this added security --cancel this or I will cancel comcast period

Hello and thank you for reaching out via our Xfinity Forums. Here are the instructions for removing two-step verification. 

https://comca.st/3Hac1f9

Manage Your Two-Step Verification Contact Information

You can change or remove the mobile phone number and email address associated with Two-Step Verification at any time by following the steps below:

1. Sign in to My Account with your Xfinity ID, password and verification code.
2. Select the Users tab in the menu bar at the top of the page.
3. Select a user to update and select Edit next to that user.
4. Navigate to Contact Information and select Edit next to phone number or email field.

Note: Removing your email address or mobile phone number will automatically turn off Two-Step Verification, as we will no longer have a way to contact you to receive the verification code. If you change your email address or mobile phone number, don't forget to turn Two-Step Verification back on in the Settings section of My Account.

I am also having this problem and I am using your website, Chrome and the same laptop each time.  It requests the code every time I log into my email even though I have also checked the box to remember my browser.  From your previous replies it sounds like I will need to remove your two-step verification.

Unfortunate that xfinity broke something on their end and doesn't have any solution... having to disable 2FA defeats the whole point of that extra security feature.

Did Xfinity just officially turn on 2FA and it doesn't work or did they break something over a week ago?

I am using the same PC with Google Chrome for over a year and all of a sudden I have to get a code texted to me every time even though I have been checking the "don't ask again on this browser", since it started sending me the code.

May I suggest these requests get sent to the next level of help desk instead of just telling everyone to turn  @2FA off, because it sounds like we just started having the same problem before Xmas.

They broke something... it seemed to be working find previously.  Now I have to enter the code every time, and I tick the checkbox as well but it does nothing... still asks me for the code.  And unfortunately xfinity doesn't get it.

Well comcast totally broke even being able to send email without a certificate error, so seems this is another on the list of bad/broken functionality.

I also was having this same problem. I went into the account and did the edit to shut off the 2 step authentication. I received an email to let me know it was shut off. I signed out of email and went back in and it didn't ask me to enter a code. It worked for me, thank goodness as it was driving me nuts also !! Now if I can get my email to work on my phone, I will be less stressed. Haven't had new mail since October !!! Good luck and hope this helps others

Just got an e-mail from Xfinity Community Forum informing me that the original post at the top of this page now has an accepted solution. Strange that I can't find anything on this page that appears to be that accepted solution!

I have been having the same problem on multiple devices even though I check the remember this browser box.   I am using chrome and have also tried cleaning up browser history and cookies with no impact.   We had this same problem a few months ago and learned it was a software issue on Xfinity end.   Apparently they fixed the problem but it is now back.  Very frustrating to enter the verification code each time and problem not fixed even though so many users are experiencing the same problem.   

I activated your 2 step verification as was requested.  Although I selected remember this browser it kept requiring the code, which I questions here.   I was told the Xfinity Employees to deactivate it by removing my phone number.  Now each time I log on to my Xfinity Account it takes me to the security page where it wants me to enter my mobile number again.  If I don't want to enter my number because I don't want to have to constantly enter the code, my only option is to select "ask me later".  Then, it takes me to another screen that says I need to have at least one contact method, an email or phone number.  The screen shows my other email address so it want's me to add a mobile number.  Even when I click "Looks Good" I get this security page every time.  So the advice I received about removing my phone number clearly didn't work. Can someone let me know when the 2 step verification is fixed so that it will remember me once I enter the code? If that is fixed I'll enter my number again.

It is now Jan 2022 and the login problems persist.  Every change Comcast makes to the system makes it worse.  Would someone give a thought to those of us who just want to check our email during the day, who don't always have our cell phones sewn to our hips, who don't have second email numbers and who don't really understand what the H is doing on.  Just clicking on email use to get me to a sign on page with user name and password spaces right there.  Now I go to sign in and put in my user name but now I have to click on "let's go" to get to the place where I add my password.  Really? You had to create an extra click just the fun of it?  Ok, no big deal but it gets worse. I create two step verification and now I have to have my cell phone near me to check my email.  Every time I sign in, I have to add a code you send.  I click on " don't requires this on on this computer" but that doesn't work.  I still have to get a verification code.  I turn off two step verification and that changes nothing.  And when I do get on, instead of going directly to my email, I often get another, different page and I then have to click on the email icon to finally see one dang email.  More complication for no reason that I can see.   I try to add an email verification instead of cell phone verification but every email I enter gets rejected- I cant use comcast email, gmail is already in use, etc. etc.  So I google the problem and get an answer.  Following the prompts I end up two step verification  is off.  I Delete cell number and try it all again.  Now when I sign in, I still get asked to verify with cell or email, but I can click on "later." and get to, no not my email, but the page before the page with my actual email.  What an overcomplicated, ridiculous, annoying, frustrating situation.   Does Comcast give any thought to user simplicity, to the grandmas and grandpas and just plain not so computer savvy people who just want to read emails from friends and relatives.  What a crock.  

Come on, Comcast.  Fix this.  I DO want the added security of two-factor authentication, but I DO NOT need it every single time I log in from the same computer (Mac) and using the same browser (Chrome). Simply turning off two-factor authentication is NOT a solution. 

Apparently the comcast 'techs' are just reading from a script and have no idea what this feature actually is for 2FA or how its supposed to work.

Let me try to make it clearer...

Issue:

When 2FA is enabled and you select 'don't ask again on this browser', it still sends you a text message code to enter EVERY TIME.  Does not matter what browser, OS, or if cookies and cache are cleared.  This started happening about a month ago in mid December.

With 2FA, it is supposed to prompt you for a code ONCE on a new/unrecognized system if you check the 'don't ask again on this browser' box.  NOT every time.