A

Visitor

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2 Messages

Sun, Jul 25, 2021 7:17 PM

Account Closed and need reactivation

Hi, could someone help me with reactivating my Xfinity account? I am moving apartments and need to reactivate my internet service in the new place. Every time I click on anything within the account I get the message "Looks like you can't make changes to this plan. Contact the account owner for details." even though I am the account owner

Responses

Official Employee

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140 Messages

2 m ago

Hi there @anshulzutshi!  Thanks so much for taking the time to reach out to Xfinity on our Community Forum.  We are so glad to hear from you and ready to assist with this in any way that we can.  It looks like there may be an issue with the username associated with the account.  Let's take a closer look!  Can you please send us a private message with your full name, service address and account number?  Once we have that info, we can get the party started.  

Again

Expert

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26.4K Messages

2 m ago

To send a peer-to-peer chat [private message]:
  •    Click "Sign In" if necessary
  •    Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it
[Permission from and credit given to BruceW]

Visitor

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2 Messages

2 m ago

I have tried to get into contact with @xfinityarmand, however, he has not responded. Is there anyone else who can help me? I have been without wifi for the past 3 days so I would like to get this fixed ASAP. It is ridiculous that it has taken me over a day to get a response. 

Official Employee

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77 Messages

Hello there @anshulzutshi. I appreciate you reaching back out! We are definitely able to help! 

If you could send our team a new private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into your wifi issues with you. 

To send a new Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat. 

 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

I am experiencing this same issue -- any help with resolving this? 

Official Employee

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350 Messages

Hey there @user_2daed4. Are you moving as well, or are you just having issues with accessing the account? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

1 m ago

I have also moved and need to move my service.  I paid my  overdue billing yesterday and my new programming package was setup on my account.   My problem is I can't get my wifi setup or activated.  NEED HELP PLEASE!

Official Employee

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270 Messages

Hey there, @user_d06234! That's so much for taking us with you to the new place! Let's work on getting the internet running for you! 

 

Please use the instructions that @Again posted earlier in the thread to send over a direct message to our team so we can figure this out for you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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