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anshulzutshi
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1st Reply

Visitor

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2 Messages

Sunday, July 25th, 2021 7:17 PM

Closed

Account Closed and need reactivation

Hi, could someone help me with reactivating my Xfinity account? I am moving apartments and need to reactivate my internet service in the new place. Every time I click on anything within the account I get the message "Looks like you can't make changes to this plan. Contact the account owner for details." even though I am the account owner

Question

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Updated 

3 years ago

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XfinityArmand

Official Employee

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2.1K Messages

4 years ago

Hi there @anshulzutshi!  Thanks so much for taking the time to reach out to Xfinity on our Community Forum.  We are so glad to hear from you and ready to assist with this in any way that we can.  It looks like there may be an issue with the username associated with the account.  Let's take a closer look!  Can you please send us a private message with your full name, service address and account number?  Once we have that info, we can get the party started.  

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Again

Expert

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31.4K Messages

4 years ago

To send a peer-to-peer chat [private message]:
  •    Click "Sign In" if necessary
  •    Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it
[Permission from and credit given to BruceW]

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anshulzutshi

Visitor

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2 Messages

4 years ago

I have tried to get into contact with @xfinityarmand, however, he has not responded. Is there anyone else who can help me? I have been without wifi for the past 3 days so I would like to get this fixed ASAP. It is ridiculous that it has taken me over a day to get a response. 

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XfinityAmandaB

Official Employee

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2.1K Messages

Hello there @anshulzutshi. I appreciate you reaching back out! We are definitely able to help! 

If you could send our team a new private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into your wifi issues with you. 

To send a new Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat. 

 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_2daed4

Visitor

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1 Message

I am experiencing this same issue -- any help with resolving this? 

4 years ago

0

CCKorie

Problem Solver

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1.1K Messages

Hey there @user_2daed4. Are you moving as well, or are you just having issues with accessing the account? 

I no longer work for Comcast.

4 years ago

user_d06234

Visitor

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1 Message

4 years ago

I have also moved and need to move my service.  I paid my  overdue billing yesterday and my new programming package was setup on my account.   My problem is I can't get my wifi setup or activated.  NEED HELP PLEASE!

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CCGina

Official Employee

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800 Messages

Hey there, @user_d06234! That's so much for taking us with you to the new place! Let's work on getting the internet running for you! 

 

Please use the instructions that @Again posted earlier in the thread to send over a direct message to our team so we can figure this out for you! 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

user_593555

Visitor

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1 Message

3 years ago

I just canceled my plan but want to reactive. Tried to talk by phone but never got assistance. 

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XfinityVianney

Official Employee

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2.1K Messages

Hi, @user_593555. I'll be glad to assist. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your full name and service address to get started. Thanks.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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ewilliams23

Visitor

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2 Messages

3 years ago

account got deactivated days after signing up, how do I reactivate?

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CCElizabeth

Problem Solver

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908 Messages

Hello, @ewilliams23! Thank you for reaching out to our experts on our Xfinity Community Forum! Our team works around the clock here to solve customer issues and we would love to help you.

 

Because this sounds like a separate issue from the one OP posted about, please begin your own thread and provide a description of the issue you are experiencing. Doing this will allow us to better assist you as well as help others in the community having a similar issue.

 

Thanks and I look forward to seeing your new post!

I no longer work for Comcast.

3 years ago

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ewilliams23

Visitor

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2 Messages

3 years ago

I just signed up a week ago, just got my equipment and when I went to set it up it says I don't have an account. is there a way I can reactivated the account? same issue with the plan change message.

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